Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They keep charging me 10.80 for parcels overweight but they are at the con and have broken loads of my parcels! They make it very difficult to get refund and you can’t talk to a manager as the calls are only allocated to customer service. Do not use! Absolute joke of a company and the drivers are hashy with goods!!”

Myhermes 1 star review on 3rd March 2021

Helpful Report

Posted 3 years ago

“Not sure what I am actually paying for, absolutely USELESS service from Hermes every single time! Takes forever to arrive, overpriced & their updates are not helpful, they have hardly any information about what’s going on. It’s impossible to speak to anybody to resolve, hope to see the day this company goes under sooner rather than later - it will be doing everyone a favour.”

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Posted 3 years ago

“Bought something from the US and it managed to get in the hands of these clowns.... I've been WAITING OVER A MONTH! All of the tracking was being logged... Until it got into the hands of Hermes who have been "expecting" the package for 4 weeks!?”

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Posted 3 years ago

“We have been using Hermes for the past couple of years, we bought a parcel box to make life easier, we get great service from Hermes the chap is ever so friendly, get a parcel box if you want hassle free delivery simple”

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Posted 3 years ago

“Everything went wrong - Hermes lost my parcel and despite my trying to contact them every day, you cannot get to speak to a real person. Anything other than a basic query the A.I. just does not help. Hermes you missed my sons Birthday by a month No apologies, no compensation - just ignored HERMES = The WORST delivery company”

Helpful Report

Posted 3 years ago

“Absolutely Pathetic delivery company Absolutely Pathetic delivery company, they have so far lost 5 parcels with no compensation..They have made it very easy so the claim process is always in their favour.. Items sent with tracking and return address are never located, sent to receiver or even returned to sender Clearly a bunch of incompetance at the regional hub”

Helpful Report

Posted 3 years ago

“When receiving parcel i have had them left out for thieves to take. They have put it in my bin with any Information of where it is. They have left it at an entirely different address. They never knock and never leave a card. They never pay compensation even if you can speak to them. They try every trick to fob you off and then they ignore you. They keep your parcels and sell them on ebay, have a look for yourself. They do not care at all.”

Helpful Report

Posted 3 years ago

“The Hermes courier delivered my package with a cut in the back of it and the contents having been removed. The picture to prove delivery was taken of the front of the package so it appeared untampered with and in the short space of time it took for me to pick the package up off the floor and turn it over and realise I had been delivered an empty package the courier had already gone. I believe he must of at least seen the damage, I have been waiting almost 3 weeks to hear back from their customer service. I will never use them again and will try not to buy from anyone else that uses them. Disgusting”

Myhermes 1 star review on 28th February 2021

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Posted 3 years ago

“Disgusted company. Too many issues with this company, just don’t use them”

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Posted 3 years ago

“My package was stolen amd it was very hard to get a refund”

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Posted 3 years ago

“I returned a package to QVC returns in Liverpool on 13th February. It has not been delivered yet and the tracking has shown the same thing for the last 8 days. I telephoned and they said they would let me know what happened. I will never ever use Hermes again to send parcels. I will go back to Royal Mail”

Helpful Report

Posted 3 years ago

“Parcels opened Parcels stolen Parcels left on the street”

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Posted 3 years ago

“2 Parcels missing,tracking has just stopped, had my m&m direct account closed because cant prove i sent my parcel to hermes to be returned saying tracking number not available so lost out on my money back and had my account closed with a company i aways buy from. Parcel 2 i ordered something of ebay back in November 2020 still waiting for it to this day seller refunded me but only half so lost out there to. I will never use hermes again and when i do buy something now i aways ask who they use to send parcel with if they say hermes i go elsewhere.. HERMES ARE Stealing scams.....”

Helpful Report

Posted 3 years ago

“I had an awful experience with the retailer whom I purchased a faulty item with. They send a courier to collect the item but with a return label that I was unable to print. I was very lucky to have found and amazing Hermes courier names Zack who went out of his way to assist me. I cannot thank him enough.”

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Posted 3 years ago

“Very poor. Parcels are usually late, sometimes damaged. If I am not in they tend to leave the parcel in my bin or in a ridiculous place. Really wish companies would stop using this awful courier”

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Posted 3 years ago

“Contents stolen from box. Box resealed with different tape. Hermes deny any responsibility despite the package being in their care. A disgusting company and they have now lost all my future business.”

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Posted 3 years ago

“Supposed to had a parcel delivered o christmas day the seller wont refund he says he has proof of delivery on christmas day and herpes say it was delivered on christmas day so i cant make a claim the are more than useless ???”

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Posted 3 years ago

“The courier took a picture of my parcel at my front door to prove Delivery, however the reverse of the parcel had a cut in it and the contents had been removed. So all he had delivered was an empty package! Tried to make a complaint with Hermes and am still waiting a response!”

Myhermes 1 star review on 27th February 2021

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Posted 3 years ago

“My item got stolen by the delivery man! He ripped out my perfume and took a picture of the door instead of the parcel. I have reported the matter to the police. I am very appalled.”

Myhermes 1 star review on 26th February 2021

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Posted 3 years ago

“Won’t deliver anymore because we caught him walking in our house and told him to leave . Can’t talk to them to complain. Worse couriers”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews