Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,027 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Different name, different p00p same smell. The company has no customer service just a bot that runs you around. The couriers are trained in hell.”

Helpful Report

Posted 2 years ago

“This is the worst delivery company. The tracking system does not work. I will stop buying from companies that use Hermes. I always have problems with .Hermes. Changing your name is not the answer.”

Helpful Report

Posted 2 years ago

“Just awful service. I waited in all day and finally got a email saying delivery between 19:00 and 21:00. At 20:45 courier rang my flat bell I was at the door in 30 seconds. No parcel and no courier. They offer no redirect and just the worst delivery company.”

Helpful Report

Posted 2 years ago

“Told my parcel is in Peterborough but wait 5 days for delivery! Not yet received my parcel. When I rang qvc they were told it is in nottingham! Peterborough is half-an-hour away and nottingham is 3 quarters of an hour to 1 hour away! Still no parcel where is it? Still waiting. Cannot ask anyone as they only have faqs”

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Posted 2 years ago

“Didn't think alot of my heroes before Then we started having a delivery man called Neil. Such a lovely man.very perlight and always has a smile And if I'm at work will leave with my neightbour instead of just leaving it on my door step”

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Posted 2 years ago

“On the 22nd March 2022 I sent a item back to amazon it is now the 8th April 2022 and amazon has still not received this item so I cannot get my refund can any one help me please.”

Helpful Report

Posted 2 years ago

“The Incident occurred again with one of your company drivers. On 6th of April your courier claims that he 'posted my parcel T00MTA0046534271 through letterbox' and attached the pitch black photo so you can't recognise location in delivery photo. I didn't find any parcel deliverd and looked everywhere, asked my neighbours - still nothing. I live on my own in the flat, so was noone who could stole it from my flat, have a letter hole which is not black.”

Helpful Report

Posted 2 years ago

“It is not possible to leave a 0 rating!! Waiting on a parcel according to the seller it couldn't be reached out!! Not sure what that means!!, according to Hermes/Evri site it is up to the Seller to.contact them (delivery company) if there is an issue. It is impossible to speak to an actual person to discuss any problems, absolutely awful!!!”

Helpful Report

Posted 2 years ago

“If i could give it 0 stars i would! They never update tracking info and i've had a parcel apparently sat in their warehouse for well over a week, and i cant get through to speak to anyone! Their website says "if your tracking hasn't updated in 5 days please contact us" and then they provide you no way to do so! Their online chat just informs me that its in the warehouse and cuts me off, and when you ring they try to pass the blame onto Vinted - LIKE ITS NOT SAT IN THEIR WAREHOUSE! Absolutely terrible service and i seriously doubt changing their name is going to make it any better.”

Helpful Report

Posted 2 years ago

“Definitely the worst! Dont think changing their name will change the quality of service! Received both parcels damaged!”

Myhermes 1 star review on 7th April 2022

Helpful Report

Posted 2 years ago

“Changing name doesn't hide the fact this is the worst courier company in the world or even possibly the worst company in the world”

Helpful Report

Posted 2 years ago

“Every time we had an order delivered with hermes, there were problems.Either the item not received either long lead time for delivery. Unfortunately, while ordering with Amazon, some of the companies are using hermes...and there is no option to change it....therefore no option to choose of not using them anymore”

Helpful Report

Posted 2 years ago

“Returned my item through Amazon EarPods £250 and when they received my item back apparently the box was empty. Absolutely shocking they our it’s theft and must be making a fortune. You only need to read these reviews I can’t believe nothing is been done about this issue as it’s clearly a massive issue that’s been happening for a very long time. To take my order out my hands at my home and take the goods out outrageous someone should be looking into this company. I’ll never use again I’ll always ask who the courier is from now on appalling that management have got a thief working for them taking people’s belongings. Avoid this because not all can be trusted.”

Helpful Report

Posted 2 years ago

“When I find out Hermes are delivering my goods I'm filled with worry and know my parcel is not going to arrive on time, possible broken if indeed it does get delivered to my door. Hermes are the worst delivery service in existence, they are never on time and when they do show up they often leave the parcel at someone else's house not even on my street. USELESS, And they don't seem to care about the state in which the parcel get to you in, and if they're not packed well they will be damaged, they don't care!!! They say they knocked your door but you wasn't home when you have been waiting in all day special for the parcel to arrive, no one knocked the door they just couldn't be bothered to do the drop. WHY DOES ANYONE USE THIS COMPANY? WHY? THEY ARE USELESS, THEY DON'T CARE, LET THEM GO BUST. USE PARCELFORCE OR ANY OTHER SERVICES BUT HERMES. They picked up my parcel 5 days ago BUT STILL HAVEN'T PROCESSED IT, it's supposed to be delivered TODAY. Think "how many times has this company ruined my days" before I felt compelled to type this out.”

Helpful Report

Posted 2 years ago

“What ever you do don’t ever use this company the customer support is frankly worse in the world if you have a problem .. ring frank or a help line for stressed out people as you will get more help with them . It feels like we had you money now f””k off”

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Posted 2 years ago

“Of my last two Hermes deliveries one was lost and the other is supposedly still in transit after 10 days. Hermes has a an average rating on this site of 1.19 but on Trust Pilot where Hermes obviously post fake reviews the rating is 4.5 !!”

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Posted 2 years ago

“Hermes was the god of logistics, these clowns can’t even deliver a table lamp. Why do companies like Next choose to use the worst reviewed and most hated delivery company out there. I’ve wasted an entire Sunday thanks to these losers and their partnership with Hermes will make me think twice before ordering from Next in future.”

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Posted 2 years ago

“Highly disappointed delivered my parcel containing my sons clothes in to the wrong address leaving in a bin..couldn’t contact Hermes as it was a Sunday & the officers are closed Still not received my items Went to the road where the picture of item was taken and after to speaking to various people this has been happening week after week”

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Posted 2 years ago

“one star is too many! how this company continues to trade is absolutely beyond me. Our local courier refuses to deliver to our lane, which is two concrete, recently resurfaced, tracks. After numerous emails to the ceo and a hefty phone bill trying to talk to a real person, with no success, hermes/evri have said it’s not their problem. All i want is to be able to pick up my four parcels but apparently i can’t. Where are they!!!”

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Posted 2 years ago

“Hermes/Evri old name/new name makes no difference, incompetent scammers, shipped a tennis racket 770 grams including packaging, fined me £4.45 saying the parcel weighed 1.2 kg, where in the would a tennis racket weigh 1 kg, what a bunch of s..t heads”

Helpful Report

Posted 2 years ago

Myhermes is rated 1.2 based on 7,027 reviews