Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,027 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Were home on delivery day but the courier stopped at our house looked up the drive then drove off and dropped my item outside the gate of my neighbours 500metres down the road,for all to see as they drove past.Amazed that it was still there when I worked out were it had gone My house had a large house name outside so no excuses!!”

Helpful Report

Posted 2 years ago

“You can call s-t by a different name , it's still s-t , and that sums this awful company up going by a new name”

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Posted 2 years ago

“Hermes/Evri whatever....same useless rubbish. I cannot express just how much I detest this disgusting company. Terrible, terrible service. Parcels normally always get lost, drivers lie about coming, parcels left in unsafe places, cannot get to speak to customer service. Just absolutely rotten to the core.”

Helpful Report

Posted 2 years ago

“Heremes what a waste of time. They've had my package for almost 2 weeks. They recieved my package 21/3 for delivery on 23/3. On the 22nd was placed on hold till 24th then again on the 25th where it still remains, I'm not holding much chance of ever receiving it. Is it coming from Russia? No its coming from within England they still can't get it sorted. Grossly incompetent at best at worst a total disregard for customers and a "couldn't care less" attitude. You DONT deserve to be in business. In the future I will use a snail and get things much quicker and more reliable.”

Helpful Report

Posted 2 years ago

“Terrible, terrible company. Have waited in twice now during the times that they state delivery will be & still no parcel. How are this company still going?? I've never received a delivery on time yet with them & they've lost several parcels in the past. Impossible to get hold of. Won't place orders with companies in future if they state delivery is with this awful company”

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Posted 2 years ago

“Useless couriers , parcels go missing all the time as there drivers are thrives , if you value your purchases don't use this disgraceful cowboy setup ,”

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Posted 2 years ago

“I've just spent all day trying find out where my parcel is. I got a delivery note 21/03/2022 saying a parcel delivery was missed and '...we'll try next working day..', as i took a day of work to be 'in' for the delivery nothing arrived!!!....it is now 31/03/2022 and still nothing, no communication so i don;t whats going on. The worst thing is that you CAN'T get in touch with MyHermes/Evri. Theres no contact numbers, no email to customer services nothing. The absolutely useless 'digital bot' just makes you go in circles!!! Changing the company name to Evri seems pointless as the people behind the desk are the same!! I've started using Yodel/DHL/Royal Mail for more reliable service and a contactable one. Be warned if you miss or lose a parcel and trying to deal with My Hermes.”

Helpful Report

Posted 2 years ago

“Absolute rubbish company losing parcels how many can you lose I’ve lost 4 parcels that’s half of what I’ve ordered if you have a chance to use a different company I would”

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Posted 2 years ago

“Worst delivery service ever! Paid for next day delivery for a specific reason and still haven't received the parcel two days later. Really irritated! Terrible service!”

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Posted 2 years ago

“My advice for everyone do not use Hermes at all it’s my parcel reference: P2G100895365 It’s lost and stolen by the Hermes drive Unfortunately they are not able to refund me even my postage fee”

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Posted 2 years ago

“Delivered to wrong address even though correct address on the item, hopeless”

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Posted 2 years ago

“Why is there never a zero or negative rating on review sites? I now ask every company I am buying from who they use as couriers. If they say Hermes and will not offer an alternative, I simply will not place an order with them. However, that backfired on me just recently when ordering a house sign. The company stated they use Whistl. So, I thought that was ok, not realising that Whistl subcontract to Hermes! Hermes / Evri or whatever name they are going by today, sat on the package for three weeks then delivered it in a damaged condition. Going off all the one star reviews here, it’s clear that Hermes is actually run by dishonest imbeciles, so perhaps we should keep quiet in an attempt to keep them all in one place.”

Helpful Report

Posted 2 years ago

“Worst delivery company in the whole world. Drivers cannot even read door numbers and never even bother to knock the door if they accidentally manage to get to the right house.”

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Posted 2 years ago

“It should be made clear on all online shopping sites if This useless company is the delivery agent NEVER EVER WOULD I USE THEM NEVER EVER 3 DAYS IS 10 ALWAYS WRONG ADDRESS TERRIBLE”

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Posted 2 years ago

“I want everyone to know how bad this company is regardless of a change of name, which is a joke!!! I nearly never receive my goods when seller's use them or I receive them really late!! They really need to be shut down as they are the worst company ever!!!”

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Posted 2 years ago

“stay clear of this company useless is an understatement”

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Posted 2 years ago

“Terrible company. Stay away from using them at all costs. There’s no way of getting hold of anyone if your parcel goes missing. A shambles of a company with no support mechanisms for customer complaints or list parcels”

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Posted 2 years ago

“stupid company They are absolute thieves i will take you to court and report you @Hermes watch and learn you little pea brain thieves.”

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Posted 2 years ago

“fake proofs of deliveries.ordered a many times on ebay and every hermes delivery is wrong. i did not recived an ithem but they "have a photo of my floor" for proof. i dont have a carpet. it is not my floor”

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Posted 2 years ago

“The online support bot is useless. Eventually emailed them about failure to collect my return parcel. All I got back was email with them washing their hands of it and saying to contact the retailer. I live in a house in a city, so don't see why they won't collect it! Nothing to do with the retailer.”

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Posted 2 years ago

Myhermes is rated 1.2 based on 7,027 reviews