Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would vote 1 star if I could. Firstly they lost my sports direct parcel (which I paid for the next day delivery). Then they finally 3 weeks later attempted delivery, i was given a window between 3 and 5. I had to leave around 5 so this seemed like a perfect delivery slot, but by 5.15 there was still no parcel so I had to leave, and it was eventually delivered at 5.45, no card left or anything. I hopefully will receive my parcel at some point.”

Helpful Report

Posted 4 years ago

“I can't even begin to say how horrible their service has been. Two lost packages for weeks, when they arrived they are so damaged. They said they attempted to deliver many times but I was obviously home when they claimed they attempted. When they delivered they just left it by my door which is on a busy street (they said this was a safe place...) I am amazed it wasn't stolen!”

Helpful Report

Posted 4 years ago

“They lost one of my parcels and delivered the second one to someone else. They managed to do it within last three weeks.”

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Posted 4 years ago

“Awful company, lost 4 separate And consecutive deliveries Over the space of 6 months. Appalling customer services, none in fact just some dreadful automated service. Do not use them, They are honestly they are the worst company I have ever used for anything.”

Helpful Report

Posted 4 years ago

“I received my parcel this afternoon. It was open and left on my doorstep. My door was not knocked but I just happened to open the front door as the woman was walking away. I called out to her and she shouted back that she had left the parcel on the door. When I looked at the parcel, the packaging had been ripped open, before I could ask why it was open, she had left. I am livid, considering the situation we are all going through, I do not appreciate having the content of my parcel touched and looked through by the person delivering it.”

Helpful Report

Posted 4 years ago

“Abysmal service and communication. I sent my parcel 6 weeks ago, it has not arrived yet. The online tracker says it is 'on its way'. The digital chat repeats that it is 'on its way' with no offer to discuss the matter further. The telephone helpline is an automated message that just repeats the parcel is 'on its way'. Choosing the 'speak to someone about my parcel' option you get the message 'sit tight and I'll put you through to someone.' Nothing happens - no ringtone, no message to say you're being held in a queue - just nothing. I searched online for alternative numbers to call, found several but all divert to the same automated helpline. Rubbish. The parcel is lost, I have to refund the buyer with the cost of the item and delivery charge, and no way of claiming it back from Hermes.”

Helpful Report

Posted 4 years ago

“At present having to go through small claims court to get money owed for a lost parcel. Paid fully insured and signature required on delivery, did not chose any safe place and as to hermes terms, if you require a signature the parcel can not be left in a safe place. The receiver of the parcel contacted me stating they have received a message from hermes stating the parcel had been delivered and was left in the safe place, me, the receiver or hermes knows where the safe place is. Issue is that hermes requires a form to be completed and i am supposed to put where the safe place is. I have asked hermes on how do i complete the form, do i leave it blank etc. and they ignore all my questions and just repeat i have to complete the form.”

Helpful Report

Posted 4 years ago

“Awful absolute cowboys and rude”

Helpful Report

Posted 4 years ago

“Not happy with your company I have contacted you and so has house of Fraser to stop a parcel being delivered to me as house of Fraser have agreed to refund me and they emailed you on my behalf to you saying do not deliver the parcel send it straight back and the order number is 9389267016596188”

Helpful Report

Posted 4 years ago

“I'd avoid using hermes any time they lost a package or did anything like double charged your card for the postage, they are pain to deal with, they do everything possible to make it almost impossible to make a claim and get the money they rightly are yours back or the compensation”

Helpful Report

Posted 4 years ago

“Well where do I start? They lie!!! They said they have come to collect an item and they never came...with 4 adults in the house listening out. They came the next day to collect the same item which I had taken to the PO to be sent as the option was available. So they came 1 day later and lied they came. This was Very. Second time with Amazon, the returned item.was in the Warehouse for 3 weeks!!! It was picked from the shop the next day but when I tracked it, It was in their depot and of course I couldn't get my money back for ages and just before the return duration was due!!! Why on earth are companies like Amazon still use them is beyond me, is it to hold on to customer's money I wonder??? It is the worse courier or delivery company in UK. The moment one says one has an issue with a delivery company, the first thing my friends say is 'it must be Hermes!!!!”

Helpful Report

Posted 4 years ago

“Have failed to deliver three days running. Rubbish company”

Helpful Report

Posted 4 years ago

“Discussed with this service told me they delivered the parcel 6.34am which is a joke I have cctv at home and no one came to my property till 9.30am although I was there at 6.30am anyway. Told me to go on website as the parcel was signed for and there was also a photo that wasn't true as there was nothing on the website showing this. I have bee trying to get a refund for the item that should have been delivered but I am getting no response from them PayPal have refunded the postage but that's it. I have just been told the the Courier who delivers to me has been dismissed for steeling so what does that say, this is absolutely beyond me.”

Helpful Report

Posted 4 years ago

“They once again failed to deliver a parcel to me, but claimed to have. Now they are trying to tell me they left it in my porch. I WAS IN THE WHOLE TIME IN THE FRONT GARDEN. they didn'tcome at all. they are liars and incompetent. If you want your parcel to arrive, don't use these shysters.”

Helpful Report

Posted 4 years ago

“Apalling service, said it had been delivered but nothing received, I have been in all day and no trace of a courier, no card left. absolute disaster and shambles. I will never use this company again. as they seem to have fundamental problems with efficiency and communication.”

Helpful Report

Posted 4 years ago

“We have the same delivery man all the time. He is very pleasant to talk to. Never leave until our parcels have been taken in. Fingers crossed he never leaves the company. He’s been the best one so far. I just hope Hermes appreciate his hard work.”

Helpful Report

Posted 4 years ago

“Hermes said my package was delivered through my letterbox last night at 20:30. Opened my door, and there was no package. Checked on the Hermes site to see if there was any proof of the delivery, just a dodgy/blurry, dark photo of my parcel, and I couldn't even see what the background was. Unfortunately the delivery was not signed either.”

Helpful Report

Posted 4 years ago

“Absolute complete rubbish company. Package never showed up and they lied saying that had left 3 "you weren't in" cards. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“they stole my parcel said delivered and signed for but will not show me who signed for it as I was home all day. customer service a joke and ebay not very helpful in challenging them. a pattern I see they keep allowing to happen a really unsatisfactory company”

Helpful Report

Posted 4 years ago

“Absolutely shamble of a company never even contacted us when trying to deliver !! Have used DPD will definitely stick with them contact all the way through the delivery top class company”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews