Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.76

“Placed my first ever order on the 28th August, next day delivery, never came. Spoke to them, delivery date was the 8th September, never came. Several conversations with their live chat state there's nothing wrong with my order but there's "delays" in the warehouse. My friend ordered after me and got it next day. I told them if I didn't receive it next day I will contact again to cancel my order. They said it will be with me the next day or the day after, never came. I canceled my order, they said I'll get an email, no email came. Over a week later their instagram team spoke to me and confirmed they only requested to cancel my order over a week after me initially asking. 2-5 working days is their motto. My order is still outstanding, no update on canceling, no update on my refund. My money is held hostage by this company and apparently it's for no reason?”

Helpful Report

Posted 2 years ago

“I took an advantage of 50% off on subscription orders for whey protein drinks. I cancelled my subscription before MP was supposed to charge me for next order as I don’t use them on daily basis and had plenty enough left (I ordered 4 of them). My order was made 24/05 with a subscription every month. I was charged on 6/07, that means I was clearly very randomly charged. I sent them an email right after charging me before dispatching (- live chat does not work, phone number that’s provided, is not going through) to cancel my order. How naive! The order was sent. Alright, I went through my MP account to make a return and there is no mention about this order at all. Like it was never made, does not exist in my history. So again, another email sent about the whole mess and asking for return document (I cannot get it through their website as my order does not exist). They sent me the file to print and only option was Post Office. So I went there but they could not accept it as the label did not have any QR code to scan, only barcode, that means I’d have to pay for the package accordingly to its weight. With this huge box that I had to pay for while never asked for, I had to go to the post office and back home. :) Great, another email sent about my never ending experience and requiring to not pay anything for sending it back. They asked for a proof of payment and products I received. So I sent them. Now they sent me a totally different looking document for refund from the first one for only 1 product, not all four I received!!! I’ve chosen Evri courier company to pick it up this Wednesday as in no way I would go anywhere with it anymore. I still have to pay £3 for the refund. Who knows if Evri are going to even accept it as the label does not match the weight of the box. I do not care anymore, I just want to get rid of these unwanted items and my money back. I never had a problem with this company but I must admit I never had a subscription from them. It is a shame such a huge company is not capable to deal with such problems easily. If you are not able to have it sent back to you without giving me more troubles (I have my own life with other things to do than figuring out how to return you things I never asked for), just send me my money back the same way you took it from me without my permission.”

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Posted 2 years ago

“Ordered preworkout, it arrived rock hard due to moisture leakage, I wrote a message to them explaining the situation and wanting a replacement sent, they messed me around for over a month claiming they have "sent the issue to another customer service rep and will get back to me within 2-3 days" they said this exact same line 4 times, I have now given up and never will I ever purchase from myprotein again!”

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Posted 2 years ago

“I placed an order which failed twice - no reason given, but I moved on and ordered from somewhere else (bulk.com). 6 weeks later out of the blue, they recharged my card without permission, no notice given, just 5-6 unauthorised transactions on my card and sent the now unwanted items. I raised the issue with them but they would not accept fault, despite it clearly being in their terms & conditions they try and recharge 48 hours later, not 6 weeks! It's like you're not actually engaging with a real person that is understanding what they've done wrong. Just passed from one 'customer service rep' to the next. They are now refusing to collect goods or refund me. I've expressed that I can not return these, but would accommodate a collection - such as Hermes, UPS, TNT. But they are telling me 'it won't take me much time for you to print a label and drop off' - unbelievable. They have no idea of my circumstances. And whether it 'take much time' or not, why should I take time and cost to return something, that is clearly their mistake? I will now be speaking with my bank in regards to a chargeback. And advise anyone considering to use these, to avoid and find a more reputable company. It's one thing to make a mistake, an entirely other when you don't admit fault and then try and push it on the innocent party to correct. No accountability. AVOID!”

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Posted 3 years ago

“DO NOT USE they lie about postage even after I provided proof of non collection”

Myprotein 1 star review on 14th February 2022

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Posted 3 years ago

“The protein powder that I received is quite old and will get expired in April 2022, just 40 days remaining. Packet looked dusty and of very low quality. Very disappointed with the experience. I even tasted 1 scoop of same packet (Masala chai flavour) and it tasted very sweet too. I am wondering how much sugar is added in that packet. Overall a very bad experience ordering MyProtein supplement.”

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Posted 3 years ago

“placed 2 orders almost 2 weeks ago. Gone well past delivery due date. customer service are useless. tried contacting them repeatedly, keep asking for every bit of information (name, address, email etc) and get asked it all over again. have sent the order number that all my details are attached to but still not enough. almost 150 worth of stuff and cant even find out where it is”

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Posted 3 years ago

“Do NOT use the company they are cheap & dodgy. Ordered sports bras they arrived quality was terrible and so was sizing I sent them back express post at my expense to their returns dept &they denied receiving them. Stopped replying to my email. The whole process screams DODGY they and a very untrustworthy company save your $$ & don’t deal with these people.”

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Posted 3 years ago

“PATHETIC Is the word for my first order. Theu sent me a dated product that has manufacturing date of 13 mths before. It is going to expire in 3months . Customer service is rediculous. Its a scam”

Myprotein 1 star review on 30th December 2021

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Posted 3 years ago

“Their products taste like air, since they were never delivered for more than a month (and still not received).”

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Posted 3 years ago

“I've been waiting for 4wks for a delivery that still hasn't come, and their admins still havent even provided a single update of when to expect my order or if theyre going to resend something. Even if they send it now, it means I will receive my order minimum 6wks late. Avoid this merchant, poor customer service and delivery.”

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Posted 3 years ago

“NEVER ORDER FROM MYPROTEIN . ITS BEEN 2 MONTHS and i haven't received my order yet . There is no facility to call them or to talk to them directly . Soon i will be sending them a LEGAL NOTICE for my refund .”

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Posted 3 years ago

“I HAVE ORDERED FROM U GUYS MANY TIMES! MY ITEM IS MISSING. U GUYS REPLY ME THAT U HAVE SEND TO ME. PLEASE GIVE ME BACK MY MISSING ITEM! I HAVE PHOTO N VIDEO PROOF I DID NOT RECEIVE IT! Order no. 354588772‬ I did not receive my pop roll birthdaycake!!! I PURCHASE ONE BOX”

Myprotein 1 star review on 9th December 2021

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Posted 3 years ago

“total no go for me and customer service don't even reply”

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Posted 3 years ago

“Disgrace , appauling , shocking , shameful waiting ages for my orders numerous times ! Never will I shop here again I do no recommend!”

Helpful Report

Posted 3 years ago

“Dear Friends, Free advice. Go for Muscle Tech. Never buy My-protein supplements. My Protein delivery system in India is very poor. They take years to deliver products. I’ve had the worst experience with them. The final decision is yours but I would suggest ‘Go for Muscle Tech’. The best brand in the world. My Protein India, never deliver orders on time. Take months to deliver your orders. I booked my order on 11th November. Today is 06th December. It's showing in the process for the past 25 days. Just imagine. They are neither returning my money nor sending my order and there's no customer care number and on email these assholes, reply with exactly same lines every time. They don't value their customers. Avoid them to teach them a lesson. Avoid buying My Protein from their website. Many distributors sell Muscle Tech. The best brand in the world. Completely avoid My Protein... Worst experience. I am sending them a legal notice soon. They are taking customers for granted. How dare they can hold sometimes money and dictate terms. It's time to teach them a lesson. Regards!”

Helpful Report

Posted 3 years ago

“Dear Friends, Free advice. Go for Muscle Tech. Never buy My-protein supplements. My Protein delivery system in India is very poor. They take years to deliver products. I’ve had the worst experience with them. The final decision is yours but I would suggest ‘Go for Muscle Tech’. The best brand in the world. My Protein India, never deliver orders on time. Take months to deliver your orders. I booked my order on 11th November. Today is 06th December. It's showing in the process for the past 25 days. Just imagine. They are neither returning my money nor sending my order and there's no customer care number and on email these assholes, reply with exactly same lines every time. They don't value their customers. Avoid them to teach them a lesson. Avoid buying My Protein from their website. Many distributors sell Muscle Tech. The best brand in the world. Completely avoid My Protein... Worst experience. I am sending them a legal notice soon. They are taking customers for granted. How dare they can hold sometimes money and dictate terms. It's time to teach them a lesson. Regards!”

Helpful Report

Posted 3 years ago

“Horrible service, I ordered for my brother Protein and Keratin, never arrived, we were at home waiting and said that was already delivered, which left us in Shock, we went out no one there and nothing there. The picture that was left was a joke, since then we have been emailing with them back and forth, they keep sending the ball around from one place to other, bu no one with a clear answer, we have asked for a refund as we have been waiting since the 24th October, a very bad joke... Honestly after years of ordering from My protein in Spain, definitely not going back to order with you ever again, and still waiting for the £30 to be refunded. Looking forward to hear from someone who is serious as not letting this go”

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Posted 3 years ago

“Very poor company sent only half the order the other half was missing and one pack within that order was split open try contacting them they wasn’t the slightest bit interested definitely won’t be ordering from this company again”

Myprotein 1 star review on 13th September 2021

Helpful Report

Posted 3 years ago

“They are laying that items I returned are damaged and missing, but I took it a video that I only opened saw the wrong size, and repack them and sent them by the post. They do not return money. I was waiting for 2,5 months for return”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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