“For a rather expensive unit there seems to be an issue with longevity.
I have had my unit for less than 2 years and it just died leaving me out almost $200 CDN and the purchase price of a full case of refills. The 5 Star review below are not reflective of the product its self but only of the Customer Service Department that replaced the poorly performing or dead units under Warranty.
Maybe there is a little more to this since I am not able to find a retailer in CANADA that even sells this product any longer. Not sure if it had anything to do with its apparent poor design or if it might be some sort regulatory issue North of the Border. My recommendation would be to take a pass on this unit and purchase something that might be a little more reasonably priced, such as the VICKS inhaler at a fraction of the cost and a superior Consumer Warranty.”
Thank you for your feedback Paul. We wanted to clarify that Mypurmist products are indeed available in Canada, though they are now marketed as skincare items while we sort out some regulatory issues with Health Canada. Our products still come with everything you need while including a large facial steam mask also. For further details, please visit Mypurmist.ca.
We're committed to the quality of our products and continuously work to improve them through stringent, controlled processes. We're glad our support team was able to assist you with a replacement device. Your satisfaction is very important to us, and we're always here to help. If you need anything else, please contact us directly at care@mypurmist.com.
Mypurmist Ultrapure Facial Steam compared to Vicks Steam Inhaler:
There are many important differences between a Mypurmist ultrapure facial steam and a Vicks steam inhaler. Generally Mypurmist is superior in terms of effectiveness, ease of use / convenience, and safety.
Effectiveness:
Mypurmist provides instant warm mist that has an optimal particle size of 6-10 microns that goes deep into your sinuses. The humidity in the mask is 100% and the temperature is super accurate and adjustable between 100 and 115 degrees. Optimal particle size, maximum humidity and temperature and with no risk of scalding.
Vicks takes 5-8 minutes to warm up and the temperature varies tremendously depending on the amount of water in the reservoir, your distance to the mask and a crude mechanical passive cooling that provides temperature adjustment. The particle size is broad between 8 and 30 microns and the variable temperature varies over a session from much cooler than a Mypurmist to outright scalding.
Both devices offer an aromatherapy option.
Ease of use / convenience:
Mypurmist has instant steam, is handheld, cordless and can be used at any angle (upright, lying down, reclining, or even upside down). Easily use it anywhere. It also automatically cleans itself after use for 10 minutes. We even offer a handsfree strap for completely handsfree use.
Vicks require setup and preparation, a wait time of 5-8 minutes for warm up, and a cool down of 10 minutes after use before you can clean it up. It also has to sit firmly on a table surface when using it. Finally Vicks needs cool down and cleaning after each use.
Safety:
Mypurmist provides laboratory certified 99.9999% germ free steam and 99.97% HEPA purified air to cool the steam. The warm mist is 100 to 1,000 times more germ free than Vicks is claiming. Mypurmist will never scald a user and has several electronic and mechanical safety mechanisms built in.
Vicks claims it is 99.99% germ free. Vicks does not purify the cooling air. Vicks can easily scald a user by accidentally tipping the device so that scalding water hits you.
In summary, Mypurmist ultrapure facial steamer has superior effectiveness (particle size, humidity and temperature), ease of use and safety (purity and no risk of scalding) when compared to a Vicks inhaler.
“Contacted costomer services as mypurmist inhaler malfunctioned. Was sent a replacement immediately, no hassle, no worries. Highly recommend the warranty.”
“I received excellent service from when I reached out that my device was not working. My new device came very quickly. It was very much appreciated as we use this daily.
Thank you very much!”
“I recently had an issue with Myurmist2 plug-in ultrapure steam inhaler broke down unexpectedly. I contacted customer service, and I must say, I was impressed with the level of support I received. The customer service agent was professional, understanding, and patient throughout the entire process. They quickly assessed the situation and offered a solution without any hassle. Although they mentioned the possibility of troubleshooting by plugging in the devices, they ultimately decided to send me a replacement inhaler without any further delays. The replacement arrived promptly, and it works perfectly. I appreciate how smoothly everything was handled, from my initial contact to receiving the new product. This experience has solidified my trust in Myrurmist2, and I highly recommend their products and services. It's comforting to know that they stand by their products and are willing to go the extra mile to ensure customer satisfaction. Thank you, Mypurmist2, for the excellent service!”
“This level of customer service is too rarely found and our current consumer atmosphere. Response times were excellent. Communication was friendly and helpful. Service and resolution were timely. Thank you so much! I truly appreciate it!”
