MyUS.com Reviews

"This service is the most pathetic I have come across. Worst customer care. They lost my $60 parcel. Tried to manipulate by saying they have found it but then again said they have lost it a few days later. Employees are careless. AVOID THIS SERVICE AT ALL COST. PLEASE."

"The item I have purchased was 43\"L x 21\"W x 8\"H and weighs only 6lbs?\r\n\r\nThe only reason why I joined myUS.com is because the person from myUS.com that I was chatting to quoted me to ship the item from USA to New Zealand with these dimensions and weight would cost me $47.00 USD. \r\n\r\nBut when the item arrived in my suite it went from 6 pounds to a 60 pounds and they wanted to charge me $332.18 USD instead of the original $47.00 USD they quoted me???\r\n\r\nSo I had to return it back to the sender to get a refund.\r\n\r\nNot to mention I had to wait a week for them to be checked because they kept giving excuses they were too busy and overworked to check it in. They never responded to not one of my 10 emails or my whatsApp requests and the only way I could get through was through their chat service in which I had to wait on average 3 hours to chat to a human!\r\n\r\nVery very poor experience from day one and I would not recommend for anybody to go through the pain and suffering I went through.\r\n\r\nI do not recommend this company at all!"

"I signed up because they offer free-trial period, however when I canceled the premium membership which is 2 days after signed up I got charge from MyUS $10.\r\n\r\nWhen try to contact the customer service it shown \"All Agent Busy\" which then I send them email regarding the charge."

"Ms Rachel from myus is the worse she said items will all be cancelled if not available and doesnt allow substitutions even the customers requested. Please if there is someone here, please make a complain about the attitude of this agent. Because of this, me and my friends will leave myus, we are 10 loyal members and we will leave because of this agent. She requested the order processor to cancel order and wont allow substitutions even the customers wrote down substitutions in the order details. We choose myus shopping services to request a substitution and that is the extra money what we paid for. Thanks. Btw they allow substitutions before rachel went ahead and talked to the processor just because i complained"

"Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam.\r\n\r\nDecided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like \"CD \/ DVD \/ Disk Drive\", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the \"From\" field and \"Other Store\" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said \"View low res pictures of your packages as they arrive at our wharehouse\" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was \"being processed\" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored those e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them."

"Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam.\r\n\r\nDecided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like \"CD \/ DVD \/ Disk Drive\", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the \"From\" field and \"Other Store\" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said \"View low res pictures of your packages as they arrive at our wharehouse\" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was \"being processed\" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored those e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them."

"Shocking company - avoid at all costs.\r\n\r\nOver the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information. \r\n\r\nThey amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith. \r\n\r\nIf you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation."