Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“Nothing fits - return process extremely difficult. If you are petite, do not shop here.”

Helpful Report

Posted 4 years ago

“You HAVE to look at their sizing system. It'll make your break your order completely. I order from nasty gal all the time and have never had any major issues with my order. Yes, the clothes are more cheaply made, I would compare to an Express or Lulus in terms of quality (Nowhere near as cheap as F21/SHEIN but not as good - consistent- quality as Zara). You also have to keep in mind that they use UK SIZING. Hence why when you order a 6 thinking its a US size it will not fit the same because it is UK sizing!!!!! My orders have always come extremely quickly and I am told their return process is very simple. IF YOU ARE BUYING FROM NASTYGAL: I cannot stress this enough, NEED to check the sizing recommendations for EACH item. I have found them to be extremely accurate and I have a difficult body size to clothe (5'2, 140lbs, short legs). Not sure if all the bad reviews on here are just from people misordering sizes or if they are appalled by the quality. You know what you're getting, like they almost always have some kind of major sale and I never order from them unless there is one. (for instance before sale discounts were added to my last order my total was !!$450!! but after sale it was $150 and I got so many items)”

Helpful Report

Posted 4 years ago

“Don’t buy from Nasty Gal. It’s the type of brand that looks great online but when you get it in person you see how cheap it actually is. I was so exited for my order only to receive clothes with loose seams, cheap ass fabric, and ill fitting in certain areas. The clothes look pretty, and that’s it. As a size XS, only the sweatpants fit around my waist, but the fabric was cheap polyester. The dress I ordered was tight in the armpits and was missing seams. I won’t even go into the cheapness of the jeans. I’m so glad I didn’t order shoes. Well, back to Urban Outfitters.”

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Posted 4 years ago

“so different than my previous experience ordering from nasty gal ! under new ownership and obviously cutting corners on quality. I had to send every single piece I ordered back and paid for shipping. Total loss. Won’t order from here again.”

Helpful Report

Posted 4 years ago

“I ordered 2 tracksuit pants. absolutely horrible quality, they are see-through and a single thin layer of material. pockets are visible under the pants. on the website, it looks like a draw string waistband....its literally a flimsy matching piece of material sown onto the front. wouldn't recommend buying from nasty gal.”

Helpful Report

Posted 4 years ago

“Scumbags and unethical. RETURNS ARE NOT FREE despite what it says everywhere. If you Google return policy, it takes you to the UK page where it says free. Clothes are terrible quality and look nothing like they do online”

Helpful Report

Posted 4 years ago

“I ordered a lounge set (crop top and pants) from nasty gal and will NEVER order from them again. 1. Shipping cost was $10 2. One of the pant legs was longer than the other; and noticeable! I couldn’t believe it. It looked like I was flooding on one side 3. Customer service is awful!!! This is the main reason for my bad review. They have no telephone number, and do not respond right away (or even same day) to your emails. I emailed the company immediately upon receiving my package and noticing the faulty pants. They asked me to send them a picture of the pants, which I did. Then they said my information doesn’t match the account holder...what? When I placed the order, I did not create an account; I checked out as a guest. Also my name and address was listed as the recipient, and the same email address used to place the order was the same email address that I used to reach out to them! But because my boyfriend used his card to pay for my lounge set, they refused to resolve the issue with me, even though I verified everything they asked me to verify. So my boyfriend had to email them from his personal email address that was not associated to the order at all! Now does that make sense? I’m still waiting on them to resolve this issue. It’s been 4 days. I’ll never do business with them again”

Nastygal 1 star review on 20th July 2020

Helpful Report

Posted 4 years ago

“Honestly, I hardly ever write reviews but it is crazy how they've handled my order. I really liked a white dress they had and ordered it not even once, but twice. Both times, they sent my a different dress. First time, of course I just thought it is a mistake and I gave them another try, little did I know they'd send the wrong dress, again! Truly disappointed. I also ordered other stuff, the quality is very terrible and won't last long. I'd suggest to spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“Terrible quality and to return it costs more than the product itself (From USA). Ridiculous waste of money.”

Helpful Report

Posted 4 years ago

“This was my first big order from Nasty Gal. I like many others, fell into the hole of buying many items under the assumption that they were having a big sale with big reductions! This led me to believe that the clothes would be at a high quality as the original prices seem to be quite expensive. But, they always seem to have these "sales" on. I was so excited to receive my order, however most of the things that I had ordered looked very unlike the products on the site and the quality was really not great. I was really disappointed to see that the top I was most looking forward to trying on was not in my order and they had sent me an incorrect item. Out of the order I did keep two or three things, but the majority I sent back as the quality of the clothing for the amount that I spent was not great! One of the tops I could not even put on as it had a terrible smell coming from it. I don't know why! I do have to say that the customer service was very helpful - Carrie assisted me with my refund as they missed an item they were supposed to refund me for. It was dealt with promptly and I was refunded right away. I would describe the clothes from here as hit and miss, as the items I kept I really do like. I was also refunded for all of the items I had sent back. I wish this company all the best, but I do think they should consider making all of their items to an equal standard and have the items match the images they advertise on the website.”

Helpful Report

Posted 4 years ago

“Customer service is TERRIBLE!! Why don’t they have a phone number to call? The only way to get in contact with them is through social media. I placed my order on June 28th. I received an email saying my package had been shipped on July 1st. My package has been stuck in customs in Memphis since July 5th. I requested a refund because I didn’t pay for my clothing to be stuck in customs. They refused to give me a refund. Six different people told me I had to wait until July 29th to see if my package would make it out of customs. How did they come up with July 29th?? Seems like they just pulled that date out of thin air. Don’t order anything from Nasty Gal. If I could give them 0 stars, I would! 0/5 I wouldn’t recommend”

Helpful Report

Posted 4 years ago

“Terrible quality. Everything is beautiful but I can’t believe the majority is so horribly made. Everything is incredibly see through”

Helpful Report

Posted 4 years ago

“The clothes received were clearly very cheaply made. The fabrics were thin and see-through, stitches had hanging threads and weren’t finished properly and sizing was all over the place. Very disappointed and wouldn’t purchase again.”

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Posted 4 years ago

“Amazing company!! Best online shop for next day delivery, definitely legit & good quality clothing!😊 100% recommend 👍🏻”

Helpful Report

Posted 4 years ago

“i ordered a dress and my order was confirmed, said it was out for delivery TODAY. i just got an email saying my refund was confirmed cuz apparently this item went out of stock?! how does that happen when i previously today received an email saying it was out for shipment today. what the hell. not happy at all. and i will not be buying from this website again.”

Helpful Report

Posted 4 years ago

“I ordered several things from nastygal and all were garbage. Items are listed below. - A dainty gold necklace pictured that was actually turning black and was rusty!!!!! GROSS! I have 20 year old necklaces in better condition!!! - Some boots and I kid you not, they were worn!!! I opened the box and the boots looked as if they were thrown in. When I looked at the bottom of the left shoe it had a freaking piece of GUM on the corner!!!! DISGUSTING!!!!!!! - A black skirt that showed stars all over it, but came in purple and had little skulls all over it. I am not an ATHEIST!!! - A dress that came in the wrong size! I have ant bite boobs and i ordered a low cut dress but it is too big and I have no boobs to fill in the chest area!!! Sorry nasty gal not everyone is a double d!!!!! - Last but not least, a t-shirt that read "Buck you" on it in the pictures. When it came in it actually SAID THE F WORD!!!!!!!!! I could not believe my eyes!! Even my own child saw it!!! He is 3 and said "mommy what does f%$# you mean?/???" I did not even know he could read so that is my first experience of hearing my son read!!! How dare you Nasty Gal!!! Not Everyeone is nasty like you nasty gal!!! Go smoke a cigarette and get cancer but live so you suffer for what you have done. God bless you all, God is wonderful and will pay me back for my suffering from nasty gal since they won't return my calls....just like my ex.”

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Posted 4 years ago

“I ordered jeans and shoes from nasty gal and they were amazing!!! Everything I could have wanted. I'm almost 6 feet tall and the pants I got were so perfect on me. I would recommend it!”

Helpful Report

Posted 4 years ago

“Quality is not good! All items look super cheap, shoes had a horrible plastic/chemical smell. Sizing is off; my size 8 T-shirt is too big even for my boyfriend. Even at 60% off I feel like I overpaid. Will not order again!”

Helpful Report

Posted 4 years ago

“I received a bias-cut satin dress and one side is bigger than the other. This is my first and last order from nasty gal.”

Helpful Report

Posted 4 years ago

“Even at 60% off I don’t think my items are worth what I paid. Very cheap material, poorly done seams. The bag I bought was not listed as a mini bag but it is and I’m not a fan of mini bags. All unusable items! They use a separate company to process returns that won’t accept my payment method so I’m stuck with these”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 457 reviews