Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 461 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t usually leave reviews, however felt I should after such a positive experience. After reading all the negative reviews on here I was very skeptical about ordering, however I thought I’d try my luck and ordered 2 loungewear sets. I ordered yesterday afternoon with NDD and they’ve arrived today (I didn’t expect this with the current pandemic). The quality is also very good, the material is nice and thick and it looks exactly like the picture. Couldn’t be happier, if it’s good enough for Stacey Solomon it’s good enough for me :)”

Helpful Report

Posted 4 years ago

“I ordered three pairs of shoes from shoes4gals over five weeks ago still nothing! Wrote them numerous times no response back! Total waste of time and money and I most certainly WILL get my money back! DO NOT purchase from them customer service stinks I have no idea about quality of products cause I never received it! Suzan NJ”

Helpful Report

Posted 4 years ago

“I wish I had read these reviews before ordering. Nasty gal cannot deliver, as they claim...... so don't bother order right now. In March, my daughter ordered and NEVER received her merchandise/package in Atlanta, GA. After four weeks of customer service telling her/us that she should "trust" the shipping process, she contacted her bank and got the refund Nastygal refused. Two months have passed and the items never showed up in Atlanta and Nastygirl could not resolve. Subsequently, I ordered a shipment and paid for expedited shipping - 3-5 business days, thinking my daughter's issue was just a fluke. Upon tracking, I can see it is still in UK. Why offer expedited shipping if you can't deliver? There is no phone number for contact. The company won't refund unless you return the items THAT YOU DIDN'T RECEIVE. The customer service responses are ludicrous. See response I got below for the order I paid to expedite and is still in UK. I'm not even certain that Nastygal is running this operations right now. Clearly they cannot deliver the items that we are paying for at this time. I am NOT having this issue with other online orders. Beware! Hey Cheryl, I am really sorry you haven’t received your order yet, I can understand you have paid for express shipping but due to the restrictions and delays we're seeing worldwide at the moment in both the courier networks and postal systems, we're unable to offer a delivery refund. I am so sorry about the delay in getting your parcel to you, due to COVID-19 some services have been impacted and are experiencing some delays. We're working closely with the couriers to get your parcel to you as soon as possible. Please can you kindly allow a little longer for this to be delivered, you can keep an eye on the tracking for up to date info here: ghettoes&tracknumbers= Regards, Haleema NASTY GAL Customer Services”

Helpful Report

Posted 4 years ago

“Nasty gal is the sketchiest website. I ordered 5 items. Come to 6 days after ordering, i got one shipping notification saying it was still processing. Then 12 days later, i got an email saying the shipping label was unreadable. I got refunded but still very unhappy that i had too wait a month, too find out. 👎”

Helpful Report

Posted 4 years ago

“This is our with my mother first parcel and first review, because more to come and we will receive more. Today we got two dresses size 14 for my mother. Dresses are just like on the picture, very beautiful, quality and true to size. Very happy to dress so beautifully for such a affordable price. See, at first I just ordered for her, but then I also ordered clothes for myself, so more reviews to come.”

Helpful Report

Posted 4 years ago

“I was so excited for my order because the clothes are cute and they usually run sales. Well one of the tops I ordered, one of the buttons came off while I was taking it out of the package. I also ordered 2 dresses, one of which looked nothing like the stock photo or its description. The other dress is alright, definitely not the size it was listed at. Everything feels cheap and definitely not worth the money I spent”

Helpful Report

Posted 4 years ago

“Absolutely shocking service I recieved an item that wasn't even close to the photo. I was not able to go the post office myself to return the item so I couldn't get the postage label printed as someone was doing it for me (someone without a smartphone). They provided me with no invoice or label so that's why I asked them about this. I am high risk for covid and I explained that's why I cant leave the house. I spoke to over five representatives about me having to pay two lots of postage (one for the original order and the second would be to send back) not one of them could answer me to tell me if they would give me the money back for that or not. Dont claim you do free returns if you cant answer that for me. Their excuse for the item being different was 'the lighting' and 'its vintage so it comes different' Firstly one was pastel bloody blue and the other was near enough black. Secondly there was a different label to what was in the photo. I'm utterly shocked as I used to work in a contact centre myself and we would of been sacked if we had given diabolical service like this”

Helpful Report

Posted 4 years ago

“I made a order on their website and to be honest, majority of their items are actually pretty decent considering the price and discount. However, their sizing is WACK, I bought three pants, one of the fit perfectly, if anything a bit loose. The other was quite tight but still wearable and somewhat comfortable. The last pair were WAYY too tight and i couldn't even zip them up. Considering they are all the same size and same style of pants, I expected the same fit, but alas, I was mistaken. If you are buying from this website, I would be very wary of their sizing.”

Helpful Report

Posted 4 years ago

“The customer service for the company is awful! I ordered for next day delivery and the delivery service said they delivered this but no where to be seen. They “tried” to deliver the item to be twice and I never got anything! Understandable this is not the companies fault however to resolve the issue was ridiculous. They told me they could not refund me for the item until I receive it. How can I receive an item they isn’t going to arrive 😂 I feel like you have to do the job for the customers service people. They kept telling me they couldn’t doing anything in short but when I made suggestions they done it 😂 might as well work there myself. Also THEY TAKE FOREVER TO REPLY TO YOU WHEN YOU CONTACT THEM”

Helpful Report

Posted 4 years ago

“Clothes are cute but their customer service is awful. Something was added to my cart after the purchase process and I had to pay for it despite agreeing to purchase. I emailed/messaged them immediately and they basically said too bad, you can return it later AT YOUR OWN COST. Absolutely ridiculous they wouldn't even let me return an item I never consented to for free.”

Helpful Report

Posted 4 years ago

“Nastygal provides me great and quick service and my outfits came in less then 2 weeks :) extremely happy and the material is amazing.”

Helpful Report

Posted 4 years ago

“The clothes is made of super super SUPER cheap material. All the shirts are see through and the sizes seem to be off despite them being "the same size" I ordered a skirt that looked bright red on the website and when it arrived it was actually a wine color. Luckily I got the clothes on sale. I'm going to true to return them wish me luck”

Helpful Report

Posted 4 years ago

“I bought one dress. It took 5 weeks to receive it although there was the Covid crisis and during Easter celebrations so I didn't mind. I ordered the only size left, 40EU, although I normally wear 44-46 EU, but I read that items from Nasty Gal are usually much larger than normal. I was lucky because this dress fits me perfectly. I recommend chosing a smaller size than what you normally wear.”

Helpful Report

Posted 4 years ago

“It was disgusting! The material was awful and the shirt I could even see how it looks coz it cant fit. The neck was so tiny and narrow. I cant wear it at all. So now is rubbish. I was the worse shopping I have ever had. The worse experience! I had to do unfollow even Lissy Roddy. I saw that page in her blog. Before I didnt know that this page even exist. I dont have words to describe how disappointed I am!”

Helpful Report

Posted 4 years ago

“They had a 50% off sale and the clothes looked cute so I ordered a couple of things. It took a month to arrive and its the worst quality clothing I've ever purchased. So thin, already falling apart. The sizes seem completely made up. I got two shirts that are both a size 4, one is too small to put on and the other is huge. I used their fit finder on their website and the pants it recommended at are least two sizes too big. Don't waste your money here.”

Helpful Report

Posted 4 years ago

“I ordered 3 items on pair of loose fit trousers which I admit look lovely but the stitching is so itchy! The next two tops I ordered were gorgeous looking puff sleeved tops looked so glam on the model however when they arrived I realised the material is so cheap and itchy! Doesn’t look nice at all ! Feel like a children’s dressing up costume with the material it’s made by. I would not order from here again. Such a big disappointment”

Helpful Report

Posted 4 years ago

“Such bad material and quality of clothes. First time I ordered my top ripped on a night out, thought I’d give them another go ordered a big enough order and quality is so bad. Pair of joggers came with a stain and a hole in the crotch area, clothes look much nicer online then in person and sizing is definitely off too. Personally wouldn’t order again.”

Helpful Report

Posted 4 years ago

“I ordered a skirt and can't seem to get a return shipping label! Purchased through Paypal...very frustrating and $60 for a $10 skirt? Any tips for getting a return label? Thank you in advance!”

Helpful Report

Posted 4 years ago

“Just terrible. Within Europe shipping is 9 euros. And then if you have to return something you must pay 9 euros AGAIN as they DON´T COVER RETURN COSTS. Keep this in mind if you wanna buy from them. I wasted 18 Euros on delivery costs.”

Helpful Report

Posted 4 years ago

“I ordered a vibrator, leopard print shirt and what I thought was a rolled neck black knit jumper which turned out to be a top and the arms were too tight. Shirt was also darker colour than it looked online and quality is wearable but not the best. On the vibrator packet it said that it included battery but then there was a sticker put by Nasty gal saying batteries not included. I am disappointed in this companies manufacturing as I paid $61 in total for these three items :(”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 461 reviews