Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot say enough good things about Nathan James customer service. I had a bar cart replacement sent to me for free, follow up emails asking about the delivery of the cart and making sure everything was perfect, and to top it off, a box of chocolates sent to me. The customer service I have received from this brand is unlike any other - Nathan James has gone above and beyond to make sure the customer is happy & satisfied with their product. I am more than happy to spend my money on a brand that values customer experience. The customer service representative that helped me, Taylor, was amazing. Thank you so much, you have a customer for life now.”

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Posted 2 years ago

“The picture didn't really match the product I received. The colors were different, and the surface appeard cheaper than what the product cost.”

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Posted 2 years ago

Hi Cassandra, I appreciate you sharing this and I'm sorry that your Amalia Side Table is not what you expected! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Honestly, fantastic customer service, if not the best I've ever dealt with. Due to the shipping process, there were a couple of scratches on an item I had bought of theirs from Amazon. They were very timely, responsive, and easy to work with. I had taken a while to respond to them because I was busy with work, and they even went so far as to check on me, ask me how the process was going and made sure I received my replacement promptly. I didn't even have to repackage and send back the damaged item, which saved me a LOT of hassle. They also sent me a box of chocolates afterward as an apology,. As I said, truly phenomenal customer service. After replacement, I am very satisfied with the tables I bought from them, they are very stylish and affordable. I will definitely try to buy from them from now on.”

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Posted 2 years ago

“The end tables look great and customer service was fantastic. I had an issue with some missing parts and new parts were shipped right away.”

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Posted 2 years ago

“By far the best customer service I’ve experienced in years!”

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Posted 2 years ago

“I love my new coffee table!! It looks amazing in our living room. We had an issue with the base and the customer service was incredible. They took care of the issue quickly and were so attentive. I highly recommend this brand.”

Nathan James 5 star review on 13th October 2022

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Posted 2 years ago

“I ordered 3 bar stools, and the hardware was left out for 1 stool. Customer service was great. We called and received the missing hardware quickly.”

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Posted 2 years ago

“Amazing service!!!”

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Posted 2 years ago

“I ordered bar stools for my kitchen island. They are beautiful, comfortable and fit my decor to a tee! I had some issues with some of the stools legs not being the same shade of white, but customer service took care of it correctly, quickly and now I have the bar stools I wanted for my space. I am very impressed with Nathan James quality and customer service and recommend them!!”

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Posted 2 years ago

“If you like natural strong wood , this store is the best! Found a lovely, stylish desk set and various accessories for our guest room Definitely recommend you visit there Site if you’re looking for good quality. Employees is super helpful and knowledgeable of the furniture.”

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Posted 2 years ago

“We ordered stools for the island in our kitchen. They ended up sending us the wrong color, but their customer service was AMAZING. I got someone on the phone right away and they sent out new ones immediately. I received more than 3 follow up emails. This was the best customer service I have received in a long time.”

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Posted 2 years ago

“Quick shipping, easy to build and looks stunning!!”

Nathan James 5 star review on 11th October 2022

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Posted 2 years ago

“The product looks very good. Easy to assemble.”

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Posted 2 years ago

“Ordered from Amazon, but stools had problems. Called them up they sent out a replacement right away. They checked up on me. They were very nice and helpful. I was super impressed with their customer service. And my stools look nice.”

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Posted 2 years ago

“I originally purchased my coffee table thru Amazon and it came with a bit of damage on the wood. I contacted Nathan James customer service and they did a great job responding quickly with my options for resolution. I really would have preferred either a replacement part or a 50% refund (thinking if I keep this piece it'll be in my living room for years to come, 50% seemed fair). They offered either a whole new table or 25% so I took the new table. Now I have to figure out what to do with 2 coffee tables. I still rate them good considering their responsiveness. And the table is attractive, just like the photos.”

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Posted 2 years ago

“Amazing customer service”

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Posted 2 years ago

“This was my first time buying from Nathan James. I got a coffee table, that was so easy to put together, I might add. Easiest furniture assembly ever. The coffee table is beautiful, but not the right size for my living space, so I contacted Nathan James & they have THE BEST customer service I’ve ever seen. They truly care about their customers. I’ll be buying from them again soon.”

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Posted 2 years ago

“LOVE this piece…. Directions were very user friendly and it is beautiful!!!”

Nathan James 5 star review on 6th October 2022

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Posted 2 years ago

“Looks nice and quality is decent for the price. I really like the modern design too. Taking one star off due to poor assembling instructions, they’re fun and different but don’t serve the purpose. I messed up on the top part and because of that and unclear instructions spent longer than expected in getting this stand together.”

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Posted 2 years ago

“Lovely barstools and the customer service was top notch.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews