Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new counter stools! Well made (real wood!), look great, got here quickly in well-packed boxes and assembled quickly and easily. (i used a power tool...) Will buy again from nathan james.”

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Posted 2 years ago

“I will try to make a long story short, but I’m not very good at it! I ordered two matching white stools with gray fabric swivel seats from Amazon, and Nathan James Co sent them promptly. Unfortunately the very bottom “foot” part of one of the stool legs was cracked where the manufacture had installed one of those silicon floor protectors, it was nailed in and the wood was cracked and painted over. I contacted Amazon who gave me information to contact the Nathan James Co. Numerous courteous and and informative emails back-and-forth, extremely friendly, patient, and helpful, notified me among other things that they do not have replacement parts. Their solution was to send me another stool! (and they did not require me to return the other stool that was broken, one less thing on our to do list! )We received the new stool a couple days later! It was in perfect condition, easy to assemble like the other ones, and they fit perfectly in our kitchen and have already been such a blessing to our family gatherings at our home! After I thanked the company in a couple of more emails and sent to them a picture of the stools in our remodeled kitchen, this week I received a small box of Godiva chocolates as a thank you for my patience during the whole matter. It did sweeten my day as they hoped! But more than anything, their fast and friendly family-oriented service is amazing! I will be looking to their company for other household needs!”

Nathan James 5 star review on 19th August 2022

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Posted 2 years ago

“The coffee table and end table look nothing like what advertised. They are bright white and marbled and in the ad they look like a much more subtle marble. I do not like them at all.”

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Posted 2 years ago

“Received A sweet gift ~ chocolate yummy 😍 Very nice service and sturdy furniture, I love it. I got a sideboard, table set and desk. I’m looking forward to getting more new arrival things.”

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Posted 2 years ago

“Absolutely love my new bookcase! It’s perfect!”

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Posted 2 years ago

“If they were a restaurant, I would rate them a 5-star Michelin! They have gone well above and beyond my expectations. One of the 3 pieces in my delivery was damaged - hey, it happens - and once I connected with someone to get it resolved, it was taken care of immediately. Not only was the entire desk replaced, but I was also kept in the loop the whole time, received a check-in after the replacement piece was delivered and installed, and received a sweet thank you message after they worked it all out. Who does that? Nathan James did that!”

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Posted 2 years ago

“Excellent customer service! Very quick to respond to and fix the issue with the product I ordered.”

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Posted 2 years ago

“The pieces are cute and the delivery was fast. I was disappointed in the quality of the pieces and the lack of thought in how they go together. I’m not anticipating these pieces lasting very long”

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Posted 2 years ago

Hi there, We appreciate your honesty here and understand your hesitations regarding the quality of the furniture. I want to reassure you that we've shared this with our Product Team. On the other hand, your entire purchase is covered by our Manufacturer's Lifetime Warranty. This means if there are any defects in materials and workmanship, please reach out to our support and we'd love to help!

Posted 2 years ago

“Highly recommend Nathan James - the customer service is so friendly and the representatives go above and beyond.”

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Posted 2 years ago

“I ordered nesting tables. Very easy to put together. Instructions super easy. For those starting out or on a budget I highly recommend this company. I did have a defect on one of the table tops. Customer service was EXCELLENT!! All new tables were sent without having to pack up and ship the first order back. Customer service email follow up top notch. There is no denying they really care about their customers. So very refreshing in these times! And then...Godiva chocolates sent for the inconvenience of having to get another set of tables. What a nice surprise!!! Thank you Nathan James!”

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Posted 2 years ago

“Customer Service was excellent. I dealt with three different representatives, on three separate calls. I was treated very well with a refund process. They were professional, polite, and efficient! You should be very proud of your frontline people that represent your company! Beege Hanssen”

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Posted 2 years ago

“Nathan James is one of the best companies I’ve ever ordered something from. When my original nightstand came in, one of the legs was broken. I emailed them and they quickly resolved the issue and sent me a new nightstand! They also sent a box of chocolates to apologize for the broken leg. Customer service is incredible and will be buying furniture again from them in the future!”

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Posted 2 years ago

“I have been looking for years for small night stands to fit our small room. I’m so happy I found these! Perfect size and perfect design for our space. Easy to assemble and price was great! Would definitely recommend.”

Nathan James 5 star review on 18th August 2022

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Posted 2 years ago

“Quality furniture. Very easy to build.”

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Posted 2 years ago

“Furniture was perfect and exactly what I was looking for! Super easy to put together, 10/10 experience!”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Easy...cheerful associates..they go above and beyond and i LOVE my merchandise!”

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Posted 2 years ago

“Fast delivery. Very well packaged so they arrived in perfect condition- the Fed Ex delivery person actually dropped one of my nightstands ON me and then it hit my concrete garage floor. Thankfully it looked just fine. Very attractive nightstands, very satisfied with the quality.”

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Posted 2 years ago

“I ordered Nathan James bedside tables from Amazon and realized one was defective while assembling it. Nathan James customer service were happy and willing to help. The associate who helped me, Melanie, was friendly, informative, and . They submitted a new order for me right away, updated me throughout the delivery, and even followed up after delivery to make sure everything was as expected. Also, my boyfriend and I love the bedside tables! Cute and stylish, reasonably priced, and very quick and easy to assemble. Would highly recommend the product and company!”

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Posted 2 years ago

“Ordered two barstools. They arrived quickly, we're easy to assemble, and we love them. Very comfortable and fit our style!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews