National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to attend the CLE I signed up for due to problems with the platform you were using, Adobe Connect. I had downloaded the program a few days ahead of time but when I tried to log on for the CLE, it kept telling me I had to do updates. There several times I tried to do the update, and even deleted and reinstalled the program, and was still unable to get it to work. I was on the phone with your reps twice and neither of them could get it to work either. I even had my company's IT guy working on it and he was unsuccessful. It was very frustrating and disappointing, as I was really looking forward to attending this particular conference. I ended up having to take the option of moving to the video OnDemand, but this will apparently take a few weeks before I will be able to watch it. Your reps informed me that you have been having a lot of problems with that platform and as of today have switched to a new one. I do appreciate the reps I talked to, they were very patient with the situation and tried to help the best they could.”

Helpful Report

Posted 3 years ago

We’re sorry you had this experience, Amanda. Customer feedback is important to us and a big reason why we made the switch to a new delivery platform.

Posted 3 years ago

“It was meh and not as awesome as made out to be. Or perhaps my expectations were too high??? Not a lot of hands on or demonstration for tips that would be helpful in Outlook and Word for instance. Mostly watching the presenter lecture. The presentation screen was so small it was IMPOSSIBLE to see the presenter clicking about when they did have something to show. It was so frustrating! Perhaps remove or make your NBI logo surrounding the presenters screen much smaller. On my laptop, what I was looking at was hardly larger than my cell phone. I called about how disappointed I was so they provided me with the video to re-watch if I want. I would prefer to view it again w/ the raw video so I can use the full screen and actually see what was discussed.”

Helpful Report

Posted 4 years ago

We’re sorry you had this experience, Jana. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“You email is sent from a no-reply - this kills me.”

Helpful Report

Posted 4 years ago

We’re always interested in what our customers have to say. Thank you for your feedback, Walter.

Posted 4 years ago

“While I thought the course content was interesting, I had trouble hearing part of it because of the amount of technological issues.”

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Posted 4 years ago

We’re sorry you had this experience, Emma. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“Quality of presentation, presenter, and information covered was not worth the charge for it.”

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Posted 4 years ago

We're sorry you had this experience, Lyndsey. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“very disappointing. to many replacements that did not follow the script. disorganized. The moderator was very pleasant. Not enough time spent on the anatomy and common complications.”

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Posted 4 years ago

We're sorry you had this experience, Fernando. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“Due to a technical issue I was able to get in to the event about 10 minutes late, even after exactly following the directions provided. The Support person that I spoke to did not understand why there was a problem. The overall topic (Handling mental health issues) was misleading. there was a large focus on Special Education rather than dealing with Mental health issues. There was quite a bit of time spent on mandatory reporting, with no new information provided. School administrators know about mandatory reporting. I placed a few questions in the Q & A section that were not answered, at least not directly. Why have a means to submit questions that do not get answered. Some of Mr. Mueller's presentation was very informative. However, the volume on his presentation was terrible. I had to find external speakers to use to amplify the sound to a greater extend, and still could only hear about 60%-75% of what he said. He also laughed a lot during his sessions. The laughing was at the very least awkward, but made it difficult to believe that he was extremely knowledgeable on his topics. Overall, there seemed to be more of a focus on special education and other general items related to education (mandatory reporting, the importance of documenting communications, etc.). I do not feel that I am significantly more knowledgeable on the legal issues surrounding mental health issues today than I was before the seminar.”

Helpful Report

Posted 4 years ago

We're sorry you had this experience, Terry. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“I paid for an unlimited subscription and then ordered on demand courses but the website doesn’t work. It doesn’t acknowledge my subscription or the courses I’ve ordered”

Helpful Report

Posted 4 years ago

Thank you for this feedback, Brent. We’re sorry this was your experience. We have passed this along to the relevant internal team.

Posted 4 years ago

“With COVID all of the live events have been cancelled. There should be a discounted program.”

Helpful Report

Posted 4 years ago

Thank you for this feedback, James. We have passed this along to the relevant internal team.

Posted 4 years ago

“I was not entirely pleased with the CLE that I ordered. It was difficult to understand/hear some of the presenters and others simply were not engaging. It was frustrating to watch.”

Helpful Report

Posted 4 years ago

Thank you for this feedback! We have passed this along to the relevant internal team.

Posted 4 years ago

“The "program" is merely a compilation of audio files from a conference that took place for a physical audience. Each subject is a session that was recorded live; in many cases, the speaker runs out of time or fails to cover a certain sub-topic completely. There are a few sessions where the speakers had to present out of order and the program simply fails to modify the audio program to reflect the schedule and PDF course book that is provided. Furthermore, the course book that accompanies this program is not entirely consistent with the audio and many speakers jump around within their topic without forewarning. Within the audio program there are also clear references to power points or other visual aids that are not provided within the course book. This course felt much more like an opportunity for NBI to make money rather than an articulated effort to provide a quality educational experience.”

Helpful Report

Posted 4 years ago

Thank you for this feedback, Shirley. We’re sorry this was your experience. We have passed this along to the relevant internal team.

Posted 4 years ago

“NBI CLEs are like the McRib: when you see an advertisement, you think, “this looks great!” Then, when you try it, you remember they’re awful and why you swore to never try one again last year.”

Helpful Report

Posted 4 years ago

Thank you!

Posted 4 years ago

“I was hoping to take this class, but I had to ask for a refund because I learned that I would not earn Ohio CLE for a class that was given in 2019. I talked to one of the customer service people and she explained that Ohio removes its "certification" from NBI CLEs at the start of the year. In short, it was very inconvenient for me to purchase the course, then find out it was on Ohio CLE approved, then have to submit two expense reports to show the purchase and the cancellation.”

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Posted 4 years ago

“Disappointed my recent CLE with you did not offer CLE credit!”

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Posted 5 years ago

“Cost exceeded the value of the content. The Senate still needs to pass legislation and until then the value of the course is limited. Also, unless I am mistaken I did not see any print outs with the course content or a slide presentation.”

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Posted 5 years ago

Thank you for the feedback, Debra! We have passed this along to the relevant internal team.

Posted 5 years ago

“The Water Right conference wasn't very informative, some speakers were good, but most were not. Not a great conference.”

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Posted 5 years ago

Thank you for the feedback, Kelly! We have passed this along to the relevant internal team.

Posted 5 years ago

“I could not make the font large enough to see easily on my laptop. The screen showed both the speaker and his screen with text. Would like the ability to make the text larger so I could listen, read the text and make notes.”

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Posted 5 years ago

Thank you for the feedback, Susan! We have passed this along to the relevant internal team.

Posted 5 years ago

“I only watched part of the webcast because the sound quality was so bad. This was unfortunate because the parts I did hear were valuable. I'm disappointed that I wasn't able to watch the entire program.”

Helpful Report

Posted 5 years ago

Thank you for this feedback, Staci! We have passed this along to the relevant internal team.

Posted 5 years ago

“The presenters so far have been really poor. The instruction is disorganized. The presenters just lecture or read bullet points from a PowerPoint. They don't provide good examples. Overall, they have been ineffective teachers.”

Helpful Report

Posted 5 years ago

Thank you for this feedback, Andrew! We have passed this along to the relevant internal team.

Posted 5 years ago

“I cannot believe that you all do not have a smartphone application that permits us to access purchased downloads are listen to them from that platform. I made this same comment two years ago and I was told that one would be available soon, from two years ago. If an application is not available by the time my subscription expires, I will not renew.”

Helpful Report

Posted 5 years ago

Thank you for this feedback, Erik! We have passed this along to the relevant internal team.

Posted 5 years ago

National Business Institute is rated 4.2 based on 1,169 reviews