National Express Reviews

1.6 Rating 350 Reviews

13 %

of reviewers recommend National Express

1.6

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

How do I contact National Express?

Helpful Report

(3 weeks ago)

You can contact National Express by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

71.93%

Industry Average

“ Brilliant app. Easy booking, simple to navigate. Prices, times & options all in one place. Booked tickets available within the apps wallet feature. So easy to use! National Express coaches; clean, on time, helpful drivers. We wouldn't use any other service. ”

- Emma Wood

“ I have been using National Express coaches regularly this last year and I found the service excellent, the coaches clean and a very professional staff. ”

- Anonymous

“ I applaud the exceptional customer service provided by National Express and all their drivers. ”

- Anonymous

National Express Reviews

Customer Service - Good