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National Express Reviews

1.6 Rating 340 Reviews
13 %
of reviewers recommend National Express
1.6
Based on 340 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 15%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

How do I contact National Express?
(1 month ago)
You can contact National Express by Telephone, Email and Live Chat.
(1 month ago)
71.43%
Industry Average
I have been using National Express coaches regularly this last year and I found the service excellent, the coaches clean and a very professional staff.
- Anonymous
I applaud the exceptional customer service provided by National Express and all their drivers.
- Anonymous
Great service from Dan on the 0535 from Golders Green last Saturday 22nd July to Stansted. Friendly, nice driving and a clean and comfort coach.
- Marian