National Express Reviews

1.6 Rating 340 Reviews

13 %

of reviewers recommend National Express

1.6

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

How quickly does National Express resolve customer queries?

Helpful Report

(1 month ago)

Greater than 68% of reviewers feedback is National Express takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

71.43%

Industry Average

“ The lady in the ticket office , Reme was so helpful and very friendly. She is a credit to National Express. 5 star service ”

- Anonymous

“ Travelled to Canterbury from Exeter and back excellent service ,really helpful drivers ,comfy seats ”

- Anonymous

“ Highly recommend this service. Easy booking. Lovely coaches and staff. Real value for money. ”

- Gaumey

National Express Reviews

Customer Service - Good