National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 11,336 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 11,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

Write Your review

Tell us how National Mattress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Mattress 5 star review on 19th December 2024

923

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude sales person. Never imagined this kind of customer service”

Helpful Report

Posted 1 month ago

“Best place to purchase mattress with amazing deals and varieties. Able to explain the details and made me to select best mattress.”

Helpful Report

Posted 1 month ago

“Great firm mattress my back pain is much better now!”

Helpful Report

Posted 1 month ago

“Very friendly, and knowledgable staff. Very quick service , all items were brought directly out to my vehicle.”

National Mattress 5 star review on 2nd November 2024

Helpful Report

Posted 1 month ago

“Bought 2 mattresses here. Happy with both of them so far. Delivery worked great too”

Helpful Report

Posted 1 month ago

“Customer service at the Kitchener location is top notch, would recommend if you are looking for bed or bed accessories.”

Helpful Report

Posted 1 month ago

“Sales process very professional. He was very knowledgeable without being pushy. Of course the choice was mine but thr guidance he provided made it easier for me. Prices were very good as I earlier examied the selection at a competitor. I feel confident that I have a good deal. I certainly would recommend this company to anyone in the market for a mattress.”

Helpful Report

Posted 1 month ago

“To start, the saleman at the store was amazing, very knowledgeable and helpful. The delivery guys were excellent and efficient. Overall it was a great experience and i will recommend you to many and use you for any other purchases i might need. Thank you again, Ron Inder”

Helpful Report

Posted 1 month ago

“Peter was excellent and helped me understand the layout of the store and quickly found the perfect mattress for me. Customer service was amazing and the price couldn’t be beat!”

Helpful Report

Posted 1 month ago

“We visited 4 other stores before going to National Mattress. I enjoyed the fact that there were so many varieties displayed, with the information and price shown. But my favourite thing was that the sales person was not invasive at all. Tristan greeted us kindly, let us know what promos were going on and then gave us the time and space to decide. When we asked for more info, he was there and very helpful. 10/10”

Helpful Report

Posted 1 month ago

“I had a great experience shopping at National Mattress. I kind of knew what mattress I wanted going in. The customer service rep was friendly and greated us, he was very knowledgeable and informative. The price of the mattress was great and they had a no-tax event going on. Would recommend!”

Helpful Report

Posted 1 month ago

“The Tepresentative in the store was very helpful in explaining everything that we inquired about. He was very courteous and the store is very clean and well laid out.”

Helpful Report

Posted 1 month ago

“Great customer service . Lots of options and sizes.”

Helpful Report

Posted 1 month ago

“Great quality for the price and excellent communication.”

Helpful Report

Posted 1 month ago

“Tristan was very informative and took the time to explain the different styles of mattresses to me. Service was great and the product is great too! Highly recommend!”

Helpful Report

Posted 1 month ago

“Overall good experience. Staff was professional and store had good selection. Worth checking out”

Helpful Report

Posted 1 month ago

“Awesome experience - no pressure sales approach, and they really just wanted to make sure we were happy. We ended up picking up the mattresses ourselves instead of having them delivered, but that’s only because we didn’t wanna wait a couple days.”

Helpful Report

Posted 1 month ago

“Very clear website. Very easy to order and the mattress is great. Only issue was the courier (Canpar) tracking which indicated it had not been picked up until it appeared on my porch and the tracking shifted to delivered. Staff were helpful when I called to ask about the pickup status.”

Helpful Report

Posted 1 month ago

“Amazing customer service. Very helpful. Clean store with a variety to choose from.”

Helpful Report

Posted 1 month ago

“Everything was 5 Stars with Connor, my sales rep in the Mississauga South store. He was very informative and gave valuable insight. The loss of a star was in the Delivery Service which I paid extra for to have delivery to my Condo door. The delivery team made us come downstairs out to the parking lot to show them into the building. They didn’t have a dollie, so we had to use my condos big dollie. My mattress was unsecured and bent in half under the weight of a few other mattresses that were on top and also not secured in the delivery truck at the back. One of the delivery men was on the phone with his boss with the phone between his shoulder and ear. I asked him to get off the phone. He was on the phone when the truck arrived, when they opened the truck door and as they were pulling it out. Not happy with delivery. This was not a service but an inconvenience and I paid for it. Going to ask for my $35. Delivery to my door fee back. We shouldn’t have had to come down from the 16th floor to show them into the building. We have a Concierge to do those sort of things.”

Helpful Report

Posted 1 month ago

National Mattress is rated 4.8 based on 11,336 reviews