Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

Questions

Metrics

3.3

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

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“I ordered two toilet seats from Nationwide back in February. When delivered these were found to be unsuitable for the toilets and it was agreed with Nationwide that they would be returned. This was done and they were tracked and signed for a week later. Despite numerous emails both the Paypal and Nationwide and proof of delivery back to Nationwide etc, no refund has been forthcoming. It should never take this long to sort out a simple refund, the customer service in this instance has been non existant.”

Helpful Report

Posted 3 years ago

“Recently bought a back to wall toilet and cistern. Goods arrived within a few days and couriers delivered on time. Slight problem with the cistern meant I had to contact them over the weekend. Communication with them has been easy and the issue solved without any fuss. Happy to recommend the company and the quality of the products. Will definitely use again.”

Helpful Report

Posted 3 years ago

“Absolutely dismal company; they made me wait 3 months to deliver a bath, all the time reassuring me it would be shipped imminently, then all of a sudden cancelled my order. When I phoned to complain they hanged up on me. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“I purchased an item which was incorrect and have tried to return several times. No one is responding despite several phonecalls and emails. Really poor service.”

Helpful Report

Posted 3 years ago

“Have tried, repeatedly, to cancel a small order in which the postage was 3 times the price of the object and there has been no word on delivery at all. I assume it is out of stock. No-one answers the phones or E-mail so I don't even know if I have been charged or whether the order has been cancelled. Zero service”

Helpful Report

Posted 3 years ago

“Ordered a shower tray over the phone, staff very helpful and polite, gave me a date for delivery and yes arrived on time, no problems at all, would and will recommend, and the price was very good also.”

Helpful Report

Posted 3 years ago

“The customer service is absolutely appalling! A placed an order, firstly it was delayed and all they could say was it was out of stock, its on its way. It arrived and it was the wrong order. I called weekly to try and get them to accept it was the wrong order to which I was just told to email thier support email (no one returned the emails). Finally spoke to someone who said they would chase it to which the said it was the correct product just a different product code. I then emailed with two photos of the products and they are clearly two different products! Two months down the line they have finally said that the one I had ordered was discontinued and this was the replacement! They have both of these products on thier website! Buyer beware! I have never before complained about a company but I was shocked at the customer service, and not even offered a refund for the price difference in the two products (what I have received was cheaper then what I had ordered!)”

Helpful Report

Posted 3 years ago

“I ordered my mirror on Saturday for delivery on Tuesday and it arrived a day early. This was brilliant as was really worried my bathroom fitter may already have gone by time it arrived on Tuesday as he was only there for the morning. Absolutely loved the mirror -it looks really stunning and love that you can choose the degree of warmth on lights as it kind of scrolls from cool to warm like a dimmer switch.”

Helpful Report

Posted 3 years ago

“This is the worst company I’ve ever experienced! First of all I was waiting for 2 weeks with no update on My order then I called and had to wait a hour to speak to someone who said “oh yeah the item Is discontinued” so if I hadn’t called who knows how long they would keep me waiting! Said he would refund it, two weeks passed and nothing so I called again, another hour wait to speak to someone, she said they are backlogged with refunds!, I wonder why! And that I would get it in 24hrs, another week passed with nothing eventually I had to make a claim through PayPal to get my money back, what a joke. Avoid this company at all costs and as a bathroom fitter I will be telling everyone I work with and every customer not to use them.”

Helpful Report

Posted 3 years ago

“I've just had the most gorgeous bathroom fitted, wonderful quality products and friendly professional staff. Advice and support given throughout the process from planning to fitting to ensure it was perfect. I would give 10 stars if I could 🌟”

Helpful Report

Posted 3 years ago

“I had not bought from this company before but the experience was very pleasant. Competitive prices, the item I bought was delivered in time in perfect condition.”

Helpful Report

Posted 3 years ago

“Absolutely amazing customer service. Highly recommend. I had a radiator that leaked from the joins nothing to do with the installation. I called on Monday explained the situation and by Thursday I had received a call to say that a new one had been ordered and would be delivered by Friday. I was blown away by the speed and efficiency of this company and Mike, Customer Service agent.”

Helpful Report

Posted 3 years ago

“As someone who normally doesn't like buying on the internet I was a little apprehensive especially as the price was very good for what I was getting. However, everything arrived as it should have and in a timely manner! Am extremely pleased with my bathroom suite, the price I paid and the service I received.”

Helpful Report

Posted 3 years ago

“Over 2 months of hell! We have been messed about and lied to repeatedly. Promised deliveries twice a week that never come, wrong things delivered, part orders delivered, hours on the phone to try and sort it, manager extremely rude and unhelpful, emails ignored etc etc Company refusing to refund my money which is disgraceful as I don’t have what I ordered! Family bathroom unusable for almost 3 months now in a pandemic. Totally unacceptable and so distressing I can’t put it all into words. Avoid at all costs as it will cost you far too much in every other way!!!!!”

Helpful Report

Posted 3 years ago

“The price was extremely competitive but the previous reviews were mixed and so my expectations regarding fulfilment were quite low. But the item was delivered very promptly and comms were great.”

Helpful Report

Posted 3 years ago

“I ordered my shower wastes and few other items and they were delivered on time. Amazing service! My new wet room is now complete. Thanks for your help, your products are great value. Would recommend!”

Helpful Report

Posted 3 years ago

“No delivery after over a month. 4 calls when imminent delivery was assured but never received. This has had a significant impact on our project timings. 45 minute waits on hold every time calling. Now the wait to see how long a refund will take!”

Helpful Report

Posted 3 years ago

“Overall experience was excellent. Got whole suite delivered end to end in a week. Packed very well. Processed one unused item a few weeks later with no major issues. Used another competitor who I was going to use for an order these guys did not have and had nothing but issues.”

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Posted 3 years ago

“Order received promptly and it was just what I needed. The rail is very substantial compared to others I have seen. It was easy to assemble and install and looks great.”

Helpful Report

Posted 3 years ago

“I'm gutted I didn't check the reviews on this company before ordering. Avoid at all costs, there is a reason they don't have any social media accounts! The delivery didn't turn up when it was supposed to after me waiting in all afternoon and I then got a text at 8pm giving me just over 12 hours notice for a new delivery time. When the items arrived 2 of them weren't what I was expecting, the customer service staff are so desperate to get you off the phone I was interrupted and talked over repeatedly. I decided to cancel my full order and return the items for a refund. Their support team are only contactable by e-mail and will take a minimum of 3 working days to reply meaning any issues end up taking weeks to resolve. If you escalate it to a complaint they just ignore you. This company know exactly what they are doing and will bend over backwards to avoid giving a refund when there is a problem. They are now ignoring my e-mails and I have had to report them to Trading Standards as well as raise a dispute with my credit card company to try and get at least some of my money back. I'm now over £300 out of pocket. There is even a notice on their Trustpilot account about fake reviews being taken down. Buy from absolutely anywhere else!”

Helpful Report

Posted 3 years ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews