“1 star: Bad
Just now
We have had a bad experience with this…
We have had a bad experience with this bank . Just before Christmas i went to use my card to purchase something and this got declined , i tried again and this did not work again i then tried to log online with my account and i could not i then phoned them and was on the phone for 1hour and 30 minutes i finally got through and they said my account has been blocked and i have to go through to the fraud team online to find out why . this was very stressful for me, i then sent them a email to the fraud team and asked what has happened . they had said someone has blocked my account as they have not received a parcel which they had purchased from me so my account had been blocked . so to start with this bank did not even contact me to tell me they are blocking my account or even ask me any details that i have my end to prove i had sent this item , which is really unfair ,so i emailed them every day with the details of the parcel /reference number proof of sent , this was over the christmas time so the parcel was late , i contacted to buyer and they said they had not received this item and will contact me once they have received this i messaged every day and sent my bank proof of this, this went on for over a week and nothing from my bank i could not access my bank ,i went into the branch to withdraw money with my ID as it said on the emails that i can take ID into the branch and withdraw money which i had to borrow bus fair for this and when i got to the branch they said i could not withdraw at this time as this is under investigation . i had no money and was really upset that this was happening to me . after a week of not being able to withdraw or use my account . the buyer had sent me a messaged to say he had received the item and he will contact his bank . and the next day i could access my account but my bank did not contact me to let me know and no email to say it has been resolved nothing at all which i think i have been treated unfairly , with no reason . This has been such a stressful time for me and my family did not receive their gifts for christmas .”
“I spoke to such lovely people tonight who have made my Christmas
I have been worrying about paying my mortgage and they have come up with a solution for me I’m so glad I called.
I can’t remember their names but they had wonderful customer service and were so helpful and understanding.”
“My self and my business partner open business account with nat west . We deposit money from our personal account to the buisness account in order to buy a van for our business. When we tried to biy the van they blocked our money and they told us they will call a police. This is management in Darlington branch . They left us with out work and effecting our company. What is the worse thing they have used my phone numbers 15 years ago which was not given in my new application.
When you phone them they tell you we can not talk about the account is under investigation.
Can you imagine the managment is letting you know that they will contact police. Imagine if you are criminal you will know police will come to you. I am opening new account and after they will investigate my new account just close my account with them.”
“I asked for a charge back of £38.47.. for an item not received after a month..natwest accused me of fraud... tonight natwest were accused of money laundering and fraud and fined millions”
“Informed them online I was going to Japan for work until February and my card was blocked,then my account suspended when I tried using my card the first time.
No way of getting anything sorted until I get back home.DO NOT USE THIS APPALING BANK”
“Natwest accused me of charge back fraud after l put in a claim for goods not recieved l was telling the truth lmy order was delivered to china or Japan natwest didn't ask me for any proof they turn a blind eye to scammers my scammer is Chinese they would prefer to believe the fraudster brother then the innocent customer the firm sunny holo won't answer several emails complaints..I'm seeking legal action over defamation of character against NatWest they've put it in writing at natwest so l have proof l never received the item so can't fill in the next part”
“Worst bank ever l got a very rude insulting response to my claim for a charge back l was scammed out of almost £40 by a Chinese company l put in a claim for the refund of My debit card payment l didn't receive anything except insults saying my claim was fraudulent and if l made more claims l would be reported it's disgusting to get treated like this l can't get any response from the company who took my money I keep sending emails natwest support scammers not customer s”
“When trying to transfer funds into a bank account in my name I had the misfortune of being put through to the fraud team. Despite my having confirmed I am the account holder and am not under any duress to put through a payment I have some snotty nosed kid in a call center asking me why I'm transferring the money. At what point did Natwest turn into my mother? I refused to explain why I am moving these funds as, quite frankly, it's not of the banks business. Their duty of care to ensure they aren't liable for a scam is to ensure I am the account holder and am acting of my own volition, so for them to start questioning me as to why I'm making a transfer is unnecessary and intrusive. I have been a Natwest customer for over 30 years but this is unacceptable and will be closing my account.”
“I NEVER write reviews but I am at a loss with how horrific the fraud team are! My next step is to call the police! I have had thousands stolen from my account and NatWest couldn’t care less - they do an absolute minimum to help you. I’ve had to cancel my card 4 times!! STAY AWAY BANK LITERALLY ANYWHERE ELSE!!!!!”
“Absolutely the worst bank to deal with ..after several years still causing me hardship for a problem they caused ..I write to them regularly but just get fobbed off dishonest disrespectful bank”
“Shockingly bad service at Leyland, lancashire branch. Rude arrogant staff who should know better having been there since the building was built. Despite banking a cheque for over 2k she then took my £300 cheque for cash into a back room and was gone for over 5 minutes leaving me and numerous customers standing waiting. Was then questioned as to who's signature was on the cheque. Their mannerisms are appalling. Closure of Leyland is long overdue.”
“I never write a review as I don't have the time, but I have to agree with so many reviews here. 40 years a business customer and now they want to check every transaction meaning time wasted on calls rather than working on my business. They are making it very clear that they are not interested in loyal small business customers. Like many here, they are now doing periodic reviews acting like my accountant or the HMRC. Totally invasive all in the name of money laundering. They make you feel like a criminal when they are the biggest Ponzi scheme in the world. Unless you have debt with them they have no interest. (pun intended).”
“Had to go to the NatWest Bank
In Yeovil, Somerset, to show staff my Dear Mothers death certificate, and the very helpful staff, set up my NatWest app, l am a OAP, bit slow with technology, the young lady could not have been any more helpful, so this is a positive review, thank you Nat West, you went above and beyond to help me x”
“Constantly Harassing you for more information regarding your Business
Even though you have been with them
For 15 years… then Threaten to close or freeze your account and so rude..stay well away from NatWest.”
“Keeping CTF money won’t send paper work or transfer the money into my sons account now he’s turned 18.
If they do this to all the customers with CTF imagine how much this banking is earning on government money awarded to children.”
“Natwest have FINALLY made us look to move to another bank. After 50 years with them they should be ashamed of how they treat there customers. No respect has been shown to us on trying to make an online payment they are rude and couldn’t care less.They ask customers to go paperless statements which obviously is good for the environment and we were told it would make no difference as we could have access to print them off. Doesn’t work if you want your name and address on the statement , no good if you want it as ID. after spending hours on hold and been told different answers we are still awaiting an electronic statement which takes 48 hrs not what you call quick and after two attempts we are still waiting for it. Many will say we stayed to long . Tomorrow is a new day for us to find a new bank and hopefully a better banking future. Nothing can be as bad Natwest”
“Had fraudulent activity on my account. Rang the fraud team and waited an hour for someone to pick up. Went through the transactions and thought all was sorted. Went to use the account only to find they had blocked it which left me stranded on a night out .Went online the next day and was told my account would be reinstated. Checked the next day and it wasnt. Went online again and was told to ring the fraud team as they were the only ones able to unblock it. rang the fraud team again answered all the security questions but couldn't remember where I had used chip and pin in the last 7 days. Told to either post (!!!) a copy of my passport or go into branch. So far it has taken me 5 days to try and sort this out. Going to the branch is a nightmare as there is one member of staff to help people with their issues . An absolute appalling bank,avoid ,avoid,avoid”
“At 8 am on Saturday, today a Lady from Natwest called me being strictly rude! She asked some security questions and I answered.
After all, she says that I have to go to an agency to have my transfer approved from my personal to my business account!
I told them that I could not go and that the service is bad and she turn off the phone in my face and blocked my account use.
It is absurd!”
“Worse bank ever. They block my account 9 days ago and i keep calling them but nobody can help me or giving me any information,they tell me to wait, waiting for what .customer service so bad fraud team same they just shouting at me instead to understand i can wait any more i need my money . I call them every day they just transfer me from one department to another and the answer is we don't help you and we don't know., if they don't know why they are working there . This is not a bank they keeps people money. They affect my mental health. I made a complain they never answered to that 😒. Don't trust this bank”
