“NATWEST has frozen my parents bank account, with no warning and no one prepared to say what has happened.
They are both elderly and highly vulnerable. My mum is wheelchair bound and has the beginnings of vascular; my dad is registered blind.
All their state pension and benefits gets paid in to this account and their bills go out of this account.
What NATWEST has done has left my mum and dad without a penny to their name, having to borrow money off family which is extremely distressing for them both.
Tomorrow, I will be getting in touch with their MP (Mari Rimmer) and Citizens Advice.
Shame on you NATWEST!”
“NatWest is one of the WORST BANKS I HAVE EVER BANK WITH. Total deaster. The manager paid my money into the wrong account and became of this I got a bad credit rating something I have NEVER HAD IN MY Life. I’ve been having problems with them since 2017. I have now passed it on to an independent Solicitors They keep declining my card and then added on charges. They are cons M A Ward”
“They never renewed my credit card on time. One month later I am still trying. 3 hours past today trying. They now want me to prove who I am via HooYu. I have read reviews for HooYo and no way am I going down that path or indeed jumping through that hoop. Oh well a change of bank account I suppose after 40 years with little problem. I am not to sure if any humans still work there anymore I only get to talk via text and there is even a queu for that.”
“Their international service is by far the worst I have ever experienced. If you have na issue abroad, you cannot access their international app as DOES NOT appear in the google nor the app stores in countries such as Brazil, and be prepared to wait for more than three months to receive an activation code for your account if you forget your password or have to access your account on another device. Terrible service overall, the international phone number is always busy and the online agents tend to live in India, therefore their contact with the company headquarters is limited and simply repeat the same steps of "please download the app and wait for the activation code to arrive in the post."”
“I would give natwest 0 stars if I could.
I am overseas and have been logged out of my bank account. I have supplied them with my:
Sort code / account number / customer number / pin / address home / mothers maiden name and about 5 other specific details.
They still won’t give me access, leaving me stranded overseas with no way of getting to my money. They say I need to receive a text when I try to log into the app, but I can’t because I have no signal.
As soon as I get home, I am cancelling the account.”
“I've been a Natwest customer for many years & seen lot's of changes, the staff in my local branch are wonderful but in the last few year's I've witnessed terrible verbal abuse towards them many times! The public need reminding that the staff are paid to do a job & if customers arn't willing to adapt to changes ie online/mobile banking then 1) go elsewhere 2) be prepared to have to stand & wait in the queue!”
“This has been completely unacceptable. Our Ukranian guest tried to open an account in Stockport branch 7 weeks ago. It has now transpired after numerous visits to the branch along with numerous assurances the card will be with us soon that the application has gone missing. We are now completing yet another application which has taken over an hour. It would seem that the branch IT system cannot trace account applications!!! A friend of ours who is sponsoring a recent arrival went to HSBC after hearing about poor service from NatWest. The account was open within a day. Avoid NatWest at all costs and go to HSBC...or anywhere tbh.
Update... absolutely unbelievable. Iryna just got the email link to try and open an account and yet again it asks for ID that she can not possibly provide. I'm absolutely furious with these clowns, it's almost like they are in cahoots with the government to make things as difficult as possible. It took three days to open a Monzo account. HSBC it is.”
“Not a single time have i called natwest and had a pleasant experience. The waiting times are ridiculous and once i finally do get through, im always sent to another department, many times it has been closed or the wrong department so i would have to go through that whole process again. Most of your customer service employees are incredibly rude and are not at all sympathetic to my situation and everytime i ask questions, i would recieve different answers from different employees. You guys have put a closing notice period on my account without informing me, if i hadnt called about something unrelated i wouldnt have been aware. A similar thing happened to me 2 months ago where natwest held my funds, no direct debits were being made and no answers were being given to me from the branch or customer service. Again i had received no warning that this was to happen. I would not feel safe leaving my money with natwest because i have been banking with you guys since i was a teen and without any reason nor warning your closing my account after putting me in one of the most stressful situations in my life because the time they were holding my funds (without telling me) i was on holiday and Natwest were basically completely useless. I cannot believe that a bank that is part of the big 4 is allowed to treat there long term customers in this way. On top of all this ive been charged for late transaction fees from the bank for all my direct debits, after confirming with a branch worker that my direct debits were being paid. I was then met with more fees from my car insurance and my phone contract for missing payments which i was assured was being made. The amount of issues natwest has caused me makes me feel disgraced to be part of this bank for so long.”
“My account was compromised and it took them not 1, not 2 but 3 calls before they removed a 'token' that was set up using my stolen card with ebay. Even then they did not remove all tokens. During this whole time, the crooks were using my details. This is beyond incompetence, they are the fraud. Do NOT conduct any business with these crooks. I will be closing my account and will ensure they lose at least 50 customers by sharing my horrible experience.”
“Nice and short, I didn’t get £200 from the cash machine, after they investigated they said there was no error on the cash machine. I asked to check cctv. NatWest said to contact my self. Closed my account and lost £200. But il rather lose my money than be with a scummy company. I have high standards.”
“Reverted back to my maiden name and was told my bank card (only received this week) would remain active until new one arrives. Next day card declined. Nat west said its been destroyed. Go to local branch. My local branch is a 30 mile round trip as is Tesco. 6 hours later after numerous ridiculous suggestions from Nat West some bright spark realises my old card is active. Good job I hadn't cut it up. Appalling customer service”
“Honestly a joke of a bank, getting my first bank account with them has been a nighmare and now I’m having to close the account completely because of the mess”
“Opening current account online. All well until asked to download ID. I can't do this on my computer. Chat line for ages .. given a charged tel no. No reply. Went into bank. Gave me another no. Rang that and they said half an hour to complete and start again. They we'd theneed send me forms to take to bank. In the end I applied online to Barclays. . Took 5 mins and already sending details. Sorry Natwest but you did not inspire me with confidence”
“It took a few working days to open my business bank account with Natwest. It has been 3rd bank I tried doing it with and I was surprised how quickly and smoothly it went.
The other banks were useless - nightmare to work with .
I think it helped that I already was a customer with them, but still - 3 days is a very good outcome”
“Do not buse NatWest. They steal your money. I paid off my loan and still took out a direct deposit. Rather than saying sorry and Putin the money back, I'm getting the run around. Worst bank ever.”
“Discraceful service from there berevement department. A family member has been waiting four months to receive funds from her late husbands account. All other companies have swiftly dealt with organising relevent payments and transfers but NatWest have shown little compassion and willingness to transfer any funds. Full of excuses and promises of payment but nothing happens when they promise to transfer funds. Our only option is to contact the ombudsman for help all of which is added stress at a time of breavement.”
“Nat West facilitates serious financial abuse.
My ex-boyfriend (unemployed) raised debts, taking out loans on my house.
I had NO knowledge, NO meeting or phone conversations with anybody from Nat West.
My signature is not on the letters to Nat West either.
I am the injured party.
- these second mortgages being taken out in my name we’re dine secretly. Nat West did not protect my right. Didn’t have any loyalty or obligation by seeking my consent to a loan which was more than my mortgage.
I was denied a right to say no.
Over the years I have asked for the paperwork regarding my 30-40K
My mortgage was 27K - doubled my mortgage !
Last year Nat West found the paperwork ....yippee
However the lie kicked in about it being lost & missing again . Nobody like lies & deceit, if a bank messes up why not put things right ?
Nat West Bank is involved in shady business practices.
Real customer of Nat West for 25 years
True story”
