“I was in london for a month and wanted to renew my cards and get the bank stuff sorter. One month later my cards are not with me and I am leaving the country until next time.
First they forgot to send me the cards, and then they send them to the branch and it took forever.
Getting an account in Barclays and switching to it. Really recommend everyone to avoid Natwest at all costs.”
“I paid for a holiday with my credit card I was on holiday at the time! I pay my my credit in full when my statement comes in...However I received an e mail from nat west debt recovery dept saying I was £20 over my credit limit and to pay it immediately or I would incur charges! Is this the way they look after their customers.o rang them and paid it in full it wasn't even due.it was difficult as I was on holiday and costing me money to ring them...I will be closing my accounts with Nat West is this the way they treat loyal customers.Debt management recovery indeed. Dreadful service Nat West”
“To start with, I am not a frustrated customer, this one is just a review.
I think Natwest is a scam, they are holding the power and charging people for every little transaction they make, in another country below are the things you can do from a cash machine
1. You are on the way to the airport, you need urgent cash exchange. You should be able to do from a cash machine, since Natwest cash machines are dated back to 1991 it does not work for you.
2.Your children need urgent cash, they lost their wallet, you should be able to send money to their mobile phone with a pin number, Natwest does not offer this service either. There is a service called send money to mobile which natwest does not offer.
3.You should be able to draw money using your mobile phone( this has been introduced recently as a big news ) but guess what in most countries you can take your money with QR codes without needing of a bank card.
4.There should be a cardless menu in the cash machine where you can pay your bills, traffic fines and other payments using your id number which natwest does not offer either.
5. Again you should be able to pay in money from a cash machine or pay your bills, cash machine should give you the change ( either in coins or notes) which natwest does not offer either
6.You need to top up your phone, you should be able to do from a cash machine
7 .There are 10 -15 more services that I can t remember at the moment that Natwest does not offer that you should be able to do from the mobile phone application.
8.In a bank you should be seated and wait not stand in a queue as if 1900 communist country.
So Natwest service is, comparing to world standards, is a joke, but you have no other options to choose from so not sure what you can do about it. If Natwest offers any of these services they can't charge you for every little thing they do again this is bullying.”
“To start with, I am not a frustrated customer, this one is just a review.
I think Natwest is a scam, they are holding the power and charging people for every little transaction they make, in another country below are the things you can do from a cash machine
1. You are on the way to the airport, you need urgent cash exchange. You should be able to do from a cash machine, since Natwest cash machines are dated back to 1991 it does not work for you.
2.Your children need urgent cash, they lost their wallet, you should be able to send money to their mobile phone with a pin number, Natwest does not offer this service either. There is a service called send money to mobile which natwest does not offer.
3.You should be able to draw money using your mobile phone( this has been introduced recently as a big news ) but guess what in most countries you can take your money with QR codes without needing of a bank card.
4.There should be a cardless menu in the cash machine where you can pay your bills, traffic fines and other payments using your id number which natwest does not offer either.
5. Again you should be able to pay in money from a cash machine or pay your bills, cash machine should give you the change ( either in coins or notes) which natwest does not offer either
6.You need to top up your phone, you should be able to do from a cash machine
7 .There are 10 -15 more services that I can t remember at the moment that Natwest does not offer that you should be able to do from the mobile phone application.
8.In a bank you should be seated and wait not stand in a queue as if 1900 communist country.
So Natwest service is, comparing to world standards, is a joke, but you have no other options to choose from so not sure what you can do about it. If Natwest offers any of these services they can't charge you for every little thing they do again this is bullying.”
“I banked with natwest for over 14 years
I DO NOT RECOMMEND NATWEST as they will just close your account with all my money in and now I have no access to my own money
I'm left with nothing all weekend and no family to help out 4 KIDS TO LOOKAFTER
THANKS AGAIN NATWEST I want my money from my account
I am taking this to court”
“I witnessed sheer arrogance and aggressive rudeness from one of the female staff members towards a gentleman last week. He was trying to sort out a problem and from her tone and attitude it was clear she thought he was the problem. She told him that her colleague had already gone 'above and beyond ' to help him and he politely pointed out that he would have no way of knowing what was Nat west policy in terms of going above and beyond. The interchange carried on for a good 10 minutes and while I would rather not have been waiting in the queue I was more worried about the crass and unprofessional treatment of another customer.”
“Years of mistreatment and poor service, amazingly they've managed to get worse. So bad that after putting up with the pain I'm moving banks (35 years with NatWest not one positive memory of dealing with them)”
“Hi I have called the costumer service to renew my card
And I give them my address and I receive all litter in it I have been living in this address for more than one year and I have been waiting for more than 45 minute
And every one of the costumer services transfer me for another one”
“Went to the branch today. Asked to wait just to transfer money to other account. Waited for 30 mins so I approached a staff for an update, asked me to open my app while standing in the corridor and so I asked if we can sit down to one side rather than standing in the middle of the corridor but at the end she can’t help me and asked to wait for my turn to be called. So I have to continue waiting”
“Worst in branch customer service I have had. Lack of care, interest, kindness. It takes nothing to be a little kind and caring.
Nat West is not an online bank and has many branches but I never want to go to a Nat West brand again.”
“No local branch phone number, they do not take appointments.
Online Nat West bereavement phone service will cause more deaths due to fatigue waiting for a Moron to answer who does not know anything and can do nothing.
The 1 star rating is way to high.
Below Zero confidence in Nat West now and will be closing down accounts.”
“I am sorry to hear that you are unhappy with our service. We have recorded your complaint and our investigations are on going. We may need to contact you to make sure we have a thorough understanding of what has happened (this may be from a withheld number). We will be in touch with you within the next four weeks to update you on the progress we have made if we have not been able to resolve your complaint.
So that you know how we handle complaints, we have attached a link to the explanatory leaflet. Within this leaflet you will see that if we are unable to reach agreement with you within eight weeks, you will have the right to approach the Financial Ombudsman Service. We hope to have provided you with a full response before then and if this isn't possible for any reason, we will write to you to explain why.
If you have anything further you would like to add to your complaint, please email us at customer.relations@natwest.com
Alternatively you can call me or a member of my team on 0800 056 3574. We're here from 9am to 5pm Monday to Friday. Calls may be recorded.
Yours sincerely
Customer Service Team”
“Ever since NatWest decided to change the payment methods (weekend payments and bank holiday payments)
I get paid every Friday by bacs my employer also banks with NatWest I have to wait until the Tuesday after the easter bank holiday to receive my wages I think that is absolutely ridiculous”
“THE MOST STUPIDEST BANK AND EVIL BANK IN THE WORLD.AVOID AT ALL COST..BOYCOT NATWEST AND RBS ..PEOPLE ARE UNFRIENDLY AND EVIL..ITS A CORUPT BANK AND I WILL TAKE MY MONEY ELSE WHERE..VERY EVIL BANK STAY AWAYY”
