“The bank failed to pay my mortgage. It is imperative to pay mortgage. All was needed was a pound. Natwest won't even take Complaint which is damn right wrong. Don't bank with them.”
“Marsh road luton branch is literally the worse bank to use, queues are massive and service is so slow had to wait 40 mins to he seen and there was only 1 person in front of me”
“Absolute joke of company, highly irritating experience. Seriously looking at other options for personal banking. I’ve never had any problems with Lloyds bank in this way.
Having taken a third party mandate on my fathers account, after having traveled 150 miles to take my disabled father to his nearest branch to complete the required documents what ensued was a domino effect of problems which prevented us from carrying out the simplest of tasks, such as transferring money....
Days elapsed where deposits of cash ‘vanished’; and nobody could explain why!
I eventually had no choice but to travel back to his location and take him, yet again to ‘authorise’ the transfers. They even had the cheek to ask what the money was for? Is this not a breech of privacy and just dam right rude?
It literally took weeks to resolve the issues concerning the whereabouts of cash transfers and to resolve these blocks sanctioned on the account. It was a case of back and forth, pillar to post. None of the NatWest colleagues seem to know what was going on.
The icing on the cake moment, NatWest failed to send out a replacement debit card before the expiry date; is this not their responsibility by default?
The repercussion of that being a cancelled online food order which meant he had nobody to turn to and I had been powerless to rectify the problem. So he has to cope without the food for a few days until the next available delivery slot. Luckily I was able to use the secondary card which I have in my procession to set up the payment.
I am so disappointed and have reached the point where I have absolutely no trust in this bank what so ever.”
“Absolutley disgusted with the subpar level of service as a business and personal banker of over 30 years with this org.
To hear "someone will notify you in due course doesn't fill me with any confidence.
Never again.”
“Horrible and rude customer service.
On hold for 20 minutes calling from Australia. Needed to speak to Natwest to have my credit card unblocked, despite me telling then that I would be travelling to Australia.
After finally being connected they tell me their systems are undergoing planned maintenance - why on earth couldn't they say that at the beginning of the phone call.
The rude phone call operator hung up on me when I asked him why I had to be on hold for 20 minutes before they could inform me that they wouldn't be able to access any if my account details to help me.
This is just the latest of my many problems with Natwest, although I think this is the final straw and I'm going to go back to Lloyd's Bank as soon as I can.”
“Absolutely disgusting company! I am the victim of fraud and Nat West have breached every FDA rule I can think of!
They allowed a fraudster to open an account at my address and send the card to a random address which is now linked to my credit file and they (NatWest) has the audacity to write to me 3 weeks later telling me the case has been resolved and that they believe the account is genuine, despite sending me this letter to my current address not the frausters, that they sent the card to.
I can’t pass security as I don’t have the debit card, sort code or account number and why would I? t’They haven’t sent this to my address!! Which means in turn I can’t posibly identify myself and I can only summarise from their pathetic reply that the fraudulent account is still active and the fraudsters are racking up a bill under my name!
I have rang and get diverted to many different advisors that are absolutely clueless, they have no policies in place, they won’t share their policies to show me how someone has opened an account in my name and how they possibly could have sent the card to a different address???
I have never ever dealt with such incompetence from a company that should is financially regulated, is an authority that has a duty of care to the public and should be highly regulated!
These are basic financial laws that Natwest are braking! You (the organisation) can only send something to the address it was credit checked! If this was the case it should have been sent to me and I would have called 10 months ago! but no I find out by chance via my own credit file that I am the victim of fraud!!
My next step is to request all information they have on the fake me under GDRP! As they won’t tell me their processes and policies but hopefully this way I will find out what ID these fraudster used!!
I have in addition and because of NatWest raised a crime with action fraud to be told that identify theft is not a crime!! WHAT!! Only NatWest can raise this and apparently they think the account is genuine???
- Having the fraudulent address on my credit file I rang the police surprise surprise not interested!
- Paid for a CIFA alert on all my credit file which apparent protects me against future fraud, yet NatWest don’t even think this is fraudulent! How am I the victim supposed to understand that comment!!
- Paid for my credit files with all 3 major companies
- Now paying £15 month with Experian to immediately alert me of any activity on my account
Yet none of this is sufficient for NatWest!!!
-Raised a complaint with the financial ombudsman 3 weeks ago and yet to hear anything back? I will be following it up tomorrow.!!
Tell me what is the point in the law if it allows for the banks to screw the honest! Take no responsibility or accountability and penalise the innocent and honest ones.
I am going to ensure NAtWest is held accountable and will do everything humanly possible to fight this and ensure everyone is made aware that this is a dishonest, incompetent bank that should have no place in the UK! It’s about time the regulators did something about this shambolic company!!!
Not even a customer and I would never ever ever recommend anyone to bank with these Charlatons!!!!!!”
“Been into Natwest in Whitehaven Cumbria was served by a fantastic member of the team didnt catch her name she was foreign . We were there for 3 hours because we were sorting out a number of things . She was lovely very efficient & explained every thing to us fabulous service !!! Sorea ??? Please send her our thanks well done Natwest !”
“the online banking at NatWest is a joke never remembers my details so have to re-register then have to wait a week for an activation code that may or may not turn up, phone them up complete waste of time un helpful do not know what they are doing ,absolutely fed up with NatWest been with them for years without a problem but in the last couple of years have gone downhill dramatically, I would avoid at all costs kept on phone for ages then finally get through just to find out im in exactly the same position I started with no access to my money, NatWest think waiting a week for your money is totally acceptable ****heads.”
“Apart from the annoying but somewhat fair security procedures (blocking cards for high value transactions), not too bad of a bank although there are better.
The new online banking log in procedure that some moan about is out of the banks control. Educate yourself on new banking regulation to minimise fraud. These changes are across the industry so changing banks ain’t gonna do much for you. You’ll most likely find yourself in a similar situation. Also keep your contact details up to date it ain’t too much too ask for.”
“The new online lock in system is a complete pain in the arse. I have no Mobil phone reception here and have to use the bloody card reader to get into my accounts. They don't tell you what to do if you cannot get a security code via Mobile. I only have a basic Tesco mobile which I never use; and I certainly will not upgrade for these Idiots.; because I simply will change banks.They make it basically less secure to bank online sending codes over the phone. It was so much easier before.
What a bunch of complete Idiots. I will change banks. Awfull awfull service..”
“The bank closed my current account and cancelled my credit cards after 10 years with no explanation! Never been in arrears or overdrawn
They are without doubt the worse bank in the UK
The staff are rude full of themselves and unhelpful.”
“NatWest took it upon themselves to cancel my current card and send me a new one to my address while I was on holiday leave me stranded abroad with no cash and no way to access my money”
“Natwest has gone badly downhill. There is no staff in the branch, the queues are always so long you just give up waiting. The staff have no manners, they are irritable cocky bolshy and unhelpful. Frankly I have just had enough of this rubbish bank.”
“ONE STAR TOO MANY. Terrible experience over the past few years with real personal and business costs (to me). They first create problems AND then their staff seem to be authorised to "trigger" time consuming and seriously inconvenient security reviews at any hint of customer dissatisfaction. Been with them for 30 years but will leave asap because this Dinosaur is causing too much financial harm.”
“Natwest. Where do I start.!
They have just closed my joint account with zero notice and zero explanation. They hide behind a blanket that a decision has been made and cannot be reversed. No-one is prepared to enter a discussion. What business closes a customer account with zero communication, they would not deserve to be in business. The only reason I found out was because i tried to use my card in a store and it was declined, then yesterday, i spent nearly 3 hours on a holding pattern as I was passed from department to department.....and still no explanation. They finally said that a letter was sent yesterday (some 3 days after the account was closed), which would be the first official communication that the account was being closed. An account that has never been in arrears.”
“Banked with them for thirty plus years personal and over twenty five years business. They are a manipulative scheming untrustworthy dodgy set of individuals and as a corporate body they deliberately rip people off.”
“Absolutely appalling. Tried to open an account under their switch incentive. Multiple attenpts to upload passport and driving licence. Wasted visited to local branch including taking documents. Worst experience in 40 years of banking. No desire to rectify or acquire a new customer. Simply inept”
“Just unhelpful! Not there for you when you need them and some of the staff are rude and arrogant. Just because they work in a bank, it doesn't mean they rule their world. It's our money after all that they deal with. I'll be out of there asap”
