“Just spend 40 minutes with an amazing NatWest staff member. Bassem at Welwyn garden city branch.
So knowledgable, helpful, thorough and understanding. I was with my 84 year old, slightly deaf mother, who can use the app alittle but needs advice. He responded to the situation really well amd made sure he responded to my mother, looked at her as he spoke to her ( even though I was asking most of the questions).
A wonderful credit to NatWest.”
“Process to open account long and torturous. No customer service available - they don’t answer phones. A week after starting process still no ISA opened. In meantime I’ve opened and invested with Leeds BS. That’s £40k NatWest wont be getting.”
“I have recently changed my bank account…
I have recently changed my bank account to NatWest to get the £200 offer. It is the worst thing I have ever done. I have been on the phone for two days now, 6 calls and listening to an automated voice, which has done my head in. The staff I eventually spoke to were lovely though. I still cant access my account or money, so I’m up there without a paddle. It is by far the worst service I have ever received. NatWest you are appealing. Oh, you may cancel my account as I have a view… Oh yea, still locked out of my A/C as they go home at 8:00pm, and I’m supposed to go on holiday tomorrow… We’ll, that’s cancelled!W”
“The poorest customer service and communication I have ever received from any company, and they still have my money after closing my account for no reason at all, don’t use this bank”
“Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking”
“Phoned these up today to say that my loan payment would be a day late and that the direct debit payment due today won’t be able to go out , made me feel more stressed by saying if I missed this payment then they could give it to debt collection agency’s , instead of reassuring me that it’s fine just pay it tomorrow when I said I could make the payment , very poor service, you think your doing the right thing and just makes you unnecessarily worry , roll on tomorrow to pay this first missed payment I have ever done , offer you there are places out there like Payplan and step change to help you , if things get worse then step change say they can help even writing off some of the debt , never knew this so all because I had to pay abit more on the electric and food this month and that this was an oversight on my behalf , learned that they don’t really want to help and would risk getting some of the debt written off , great way to run a business,”
“Horrible deducting money for havinf account with them and having income needing pay interest fee to them for being customer chargers money out of nowhere with bill showing interest fee paid, never overdraw a penny never borrow any account never run out of income and so they charge for that”
“Been struggling to set-up a new direct debit mandate for my Natwest loan and for the last month, the call queues have been horrendous but low and behold Lauren - Birmingham branch managed to show me a light at the end of the tunnel. She was out to help sort out my problem, her tone of voice, her calm and enthusiasm could be felt on the phone. She had excellent customer service, was patient and she has promised to do a follow up call to make sure everything is sorted. Natwest - "she deserves a bonus"! Good on you Lauren! Keep up the good work> Juliette Omona”
“Rubbish bank!!!! Trying phoning for help. They just put the phone down on you or pass you around and around to different departments. Until you are back from the start. Probably the worst rated bank on this planet. Well done NatWest! 👏🤡”
“Worst customer care service In the UK. Have now closed my account and gone edlewhere. Apparently section 75 of the consumer credit act 1974.does not apply to nat west. Like it or not this is law written in stature”
“Terrible customer service. The man I spoke to about fraudulent usage on my stolen card practically accused me of lying. Rude, arrogant, spoke over me and repeatedly questioned my answers. Was cold and unhelpful when I asked how to appeal his decision to not refund the transactions on my card ( even though the matter was in the hands of the police and CCTV footage was available.)
I have banked with NatWest for over a decade and feel totally unvalued as a customer.
I will be looking to change my current / saving/ credit card accounts.”
“In simple terms; the complaint procedure is set up to fool the public that the bank is effectively dealing with complaints.
By issuing one reference number for multiple complaints allows NATWEST to partially answer and close the complaint in a timely fashion thus beating the criteria for referring complaints to the financial ombudsman. Additionally, because the customer can not see what has been written in the complaint, the bank plays with words to make it easier to resolve in Cavour of the bank. It’s one big con hidden in plain sight. It is now clear to me why NATWEST is not part of the banking code of conduct”
“Avoid this company, They don't grant withdrawals. I went through hell trying to get them to pay me and all i got from them was nothing and ignored calls and emails. I had to use the services of GRavcapital, c0m to get my money back from them and i am glad it was a success.”
“natwest i agree is the most unprofessional bank i have ever had the displeasure of dealing with. 2 hours later and still no help each department are beyond and dont have a clue wha they are doing, they are quite clearly working from home and training alot of idiots in the process. They overspeak you are rude and arrogant and i am shutting our business accounbts asap to a bank that is able to deal with queries from a human being rather thatn dealing with monkeys!!! do yourselves a farvour avoid at all cost”
“Been reading the reviews below and exactly the same happened to me on 17th April 2023. Locked out of all of my accounts without any warning or anything. Done absolutely nothing wrong and not overdrawn etc. They said they are in their rights to tell me nothing and I will receive a letter from the ‘central bank’. Can’t tell me when this will be and wouldn’t even give me my direct debit details so I can transfer. They are the worst bank ever and do not care about their customers. Banked with them for over 20 years and now this. They treat you like you are a criminal when you have done absolutely nothing wrong and just cut everything off - savings, current account, ISA and my children’s savings.
Please do not bank with them or switch banks immediately . It is criminal what they can do with know explanation or warning. Lucky for me I bank elsewhere. Good luck to anyone who does bank with NatWest!”
“Impossible to get any service from Nat West on Clearspend. They locked me out and then tell you their office is closed ???? This has to be the worst bank in history”
“Hi, l was assisted by Stuart Bethell,from Stanmore branch, yesterday to do an international bank transfer on my app. He was so patient,courtesy, kind & helpful. He is an asset to your bank.”
“Terrible service after 30 years of banking with them. Can't open a new joint account and the staff are clueless how to help with any of the digital side that keeps getting rejected, despite two branch visits and telephone chat with a member of staff. The 'not bothered' attitude amongst staff seems to be common.”
