“Today I used a Natwest Cashpoint (Washington Galleries). I asked for (my last) £200.
The machine grumbled on, spat my card without any cash out with a receipt reading you have not been debited, although I have been debited and am now fundless. Several trips inside the branch later the Manageress basically told me I could make a claim against the branch in a day or two, but not with her help. My bank asked for a release code to try and get the money back to The Manageress refused to help here either. Awful shameless behaviour.”
“Queuing takes forever in most branches
Online transfers impossible over £5000
They do t bother answering the phone out of hours and if they do answer they’ll hand up immediately
Appalling”
“You are actually terrible. My grandfather is 90 and cannot access his money. He has been a customer of yours for more than 30 years. We have tried to get in touch with you since March 2022. It is now September 2022.
He still cannot access his bank account in Jersey.
I do not recommend this bank account at all.”
“If I could give this bank less than one star I would do so in a heart beat. My dreadful experience with this bank began when my Dad who held an account with NatWest passed away on the 31 July 2022. It’s now the 16th of September and this bank still has not transferred my dads account to me. I’m his sole next of kin, there was no Will and my dad lived in council accommodation. My dad didn’t have thousands but he had enough to pay for his funeral etc. I originally was promised that my dads funds would be transferred within two weeks; so I felt reassured that I could pay for my dads service, but two weeks went by and still no transfer, so I called into my local branch in Barnsley where I had to sit and wait for an hour before the correct department answered the call that the employee was trying to put through. When they answered the call I was told that it would be another 10 days for the funds to be transferred. Because of this my husband and I scraped together the money via credit cards and some small amount of savings we had to pay for the service. I was then told I would get the transfer on the 13th September, so I was relieved as I could pay the credit cards etc but the 13th came and still no transfer. I called the bank again and explained that I was in a tricky position and desperately needed the transfer to take place. I was told that I was never told I would get it in the 13th and pretty much called a lair. This really upset me as I was told that date and said it should be recorded. But the employee carried on calling me until she finally said She would put my case through as an urgent case and said the money would be in my account by Friday. I called the bank back on Thursday as I wanted to ensure the money would arrive, considering my past disappointments, I was then told that an urgent case takes 5 days to clear. I reiterated my position and asked to speak to someone in charge, but I was told I couldn’t speak to anyone but I was advised to carry on checking my bank. I called the bank back today Friday 16th September and I was told my dads account had been moved to closure and reassured the money would be transferred at 6PM. It’s now 8PM and no transfer has taken place and it’s a bank holiday on Monday, so I have no idea now if and when I will get the small amount of money my dad had. Let alone the sadness of this situation I’m also grieving my dad and keep having to repeat myself time and time again opens up all the emotional loss I’m feeling inside. This bank do not care for the general public, this bank is fraudulent and this bank lies: I urge anyone to seriously look at their practices when dealing with bereavement, I’m as pretty sure there are hundreds of people feeling the exact same. Do not trust this bank, please bank anywhere other than with NatWest !”
“NATWEST has frozen my parents bank account, with no warning and no one prepared to say what has happened.
They are both elderly and highly vulnerable. My mum is wheelchair bound and has the beginnings of vascular; my dad is registered blind.
All their state pension and benefits gets paid in to this account and their bills go out of this account.
What NATWEST has done has left my mum and dad without a penny to their name, having to borrow money off family which is extremely distressing for them both.
Tomorrow, I will be getting in touch with their MP (Mari Rimmer) and Citizens Advice.
Shame on you NATWEST!”
“NatWest is one of the WORST BANKS I HAVE EVER BANK WITH. Total deaster. The manager paid my money into the wrong account and became of this I got a bad credit rating something I have NEVER HAD IN MY Life. I’ve been having problems with them since 2017. I have now passed it on to an independent Solicitors They keep declining my card and then added on charges. They are cons M A Ward”
“They never renewed my credit card on time. One month later I am still trying. 3 hours past today trying. They now want me to prove who I am via HooYu. I have read reviews for HooYo and no way am I going down that path or indeed jumping through that hoop. Oh well a change of bank account I suppose after 40 years with little problem. I am not to sure if any humans still work there anymore I only get to talk via text and there is even a queu for that.”
“Their international service is by far the worst I have ever experienced. If you have na issue abroad, you cannot access their international app as DOES NOT appear in the google nor the app stores in countries such as Brazil, and be prepared to wait for more than three months to receive an activation code for your account if you forget your password or have to access your account on another device. Terrible service overall, the international phone number is always busy and the online agents tend to live in India, therefore their contact with the company headquarters is limited and simply repeat the same steps of "please download the app and wait for the activation code to arrive in the post."”
“I would give natwest 0 stars if I could.
I am overseas and have been logged out of my bank account. I have supplied them with my:
Sort code / account number / customer number / pin / address home / mothers maiden name and about 5 other specific details.
They still won’t give me access, leaving me stranded overseas with no way of getting to my money. They say I need to receive a text when I try to log into the app, but I can’t because I have no signal.
As soon as I get home, I am cancelling the account.”
“I've been a Natwest customer for many years & seen lot's of changes, the staff in my local branch are wonderful but in the last few year's I've witnessed terrible verbal abuse towards them many times! The public need reminding that the staff are paid to do a job & if customers arn't willing to adapt to changes ie online/mobile banking then 1) go elsewhere 2) be prepared to have to stand & wait in the queue!”
“This has been completely unacceptable. Our Ukranian guest tried to open an account in Stockport branch 7 weeks ago. It has now transpired after numerous visits to the branch along with numerous assurances the card will be with us soon that the application has gone missing. We are now completing yet another application which has taken over an hour. It would seem that the branch IT system cannot trace account applications!!! A friend of ours who is sponsoring a recent arrival went to HSBC after hearing about poor service from NatWest. The account was open within a day. Avoid NatWest at all costs and go to HSBC...or anywhere tbh.
Update... absolutely unbelievable. Iryna just got the email link to try and open an account and yet again it asks for ID that she can not possibly provide. I'm absolutely furious with these clowns, it's almost like they are in cahoots with the government to make things as difficult as possible. It took three days to open a Monzo account. HSBC it is.”
“Not a single time have i called natwest and had a pleasant experience. The waiting times are ridiculous and once i finally do get through, im always sent to another department, many times it has been closed or the wrong department so i would have to go through that whole process again. Most of your customer service employees are incredibly rude and are not at all sympathetic to my situation and everytime i ask questions, i would recieve different answers from different employees. You guys have put a closing notice period on my account without informing me, if i hadnt called about something unrelated i wouldnt have been aware. A similar thing happened to me 2 months ago where natwest held my funds, no direct debits were being made and no answers were being given to me from the branch or customer service. Again i had received no warning that this was to happen. I would not feel safe leaving my money with natwest because i have been banking with you guys since i was a teen and without any reason nor warning your closing my account after putting me in one of the most stressful situations in my life because the time they were holding my funds (without telling me) i was on holiday and Natwest were basically completely useless. I cannot believe that a bank that is part of the big 4 is allowed to treat there long term customers in this way. On top of all this ive been charged for late transaction fees from the bank for all my direct debits, after confirming with a branch worker that my direct debits were being paid. I was then met with more fees from my car insurance and my phone contract for missing payments which i was assured was being made. The amount of issues natwest has caused me makes me feel disgraced to be part of this bank for so long.”
“My account was compromised and it took them not 1, not 2 but 3 calls before they removed a 'token' that was set up using my stolen card with ebay. Even then they did not remove all tokens. During this whole time, the crooks were using my details. This is beyond incompetence, they are the fraud. Do NOT conduct any business with these crooks. I will be closing my account and will ensure they lose at least 50 customers by sharing my horrible experience.”
“Nice and short, I didn’t get £200 from the cash machine, after they investigated they said there was no error on the cash machine. I asked to check cctv. NatWest said to contact my self. Closed my account and lost £200. But il rather lose my money than be with a scummy company. I have high standards.”
“Reverted back to my maiden name and was told my bank card (only received this week) would remain active until new one arrives. Next day card declined. Nat west said its been destroyed. Go to local branch. My local branch is a 30 mile round trip as is Tesco. 6 hours later after numerous ridiculous suggestions from Nat West some bright spark realises my old card is active. Good job I hadn't cut it up. Appalling customer service”
“Honestly a joke of a bank, getting my first bank account with them has been a nighmare and now I’m having to close the account completely because of the mess”
