Nectar Sleep Reviews

Name: Nectar Sleep
Rating: 4.69

4.7 Rating 1,201 Reviews

93 %

of reviewers recommend Nectar Sleep

Company Reviews

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Metrics

4.7

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

1-888-8NECTAR

Email:

support@nectarsleep.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with the Nectar Mattress was not a good one. I bought a king sized mattress for myself and my partner who is disabled. In just 8 months, this mattress became faulty, sinking in some places causing huge discomfort especially to my partner. When we notified Nectar that we were not happy and wanted to return the mattress, they were fully cooperative until we noted that we will not be seeking a replacement, but instead a full refund as we had no faith in the mattresses as a whole. At this point, the customer service team became rude and harder to deal with. We were once told that the ‘free gifts’ that came with the mattress did not have to be returned to receive the full refund, but this was contradicted later in the process where another member of the team told us that not returning the items would affect the refund, so I’m not sure how this is deemed a ‘free gift’ rather than just an accessory. Nectar and their courier company shown no remorse or care that my partner was disabled and we were disgruntled, with the courier company being rude and quite aggressive over the phone in booking the picking up of the mattress. Photographs of the faulty mattress and emails of the lack of customer service I received can be provided upon request. I can easily say that if anyone was to ask me about a Nectar mattress, I’d simply tell them to look elsewhere.”

Helpful Report

Posted 3 years ago

“I purchased my Nectar mattress over three years ago and it is still just like new. I had back and sleep problems from my last mattress prior to replacing it with this, but no problems since. The only problem I have now is being too comfortable to want to get out of bed...love it!”

Helpful Report

Posted 3 years ago

“This has to be the worst service experience I have ever experienced with any company. Honestly, Genevieve was probably the best part of this catastrophe. After ordering a replacement remote control for an adjustable bed frame, which seemed so wonderfully effortless upfront, it was decided by Nectar that an entire adjustable base was shipped instead. This seemingly generous offer to replace the whole unit resulted in much of my time wasted over the course of 6 weeks, extreme frustration, and now the hassle of having to dispose of the existing base, which is in mint condition. On top of that, the replacement was initially shipped to the incorrect address despite me having confirmed the correct address at least three times with two different people. When I discovered it was at the incorrect address, I notified the Nectar team on the same day. After around 10 days, it had still not been collected with an agent telling me to reach out to FedEx myself to correct their mistake. During this time, the focus of the customer service team was on the solely on the shipment delivered to the incorrect address, constantly badering me for more information and endless assistance. How hard would it have been for them to call their FedEx rep and ask them to collect the box? All the while, as the customer waiting on the delivery of the adjustable base, I was receiving no information on when I would receive the replacement despite asking numerous times for an ETA. I needed to arrange for the trash collectors to remove the old base, and wanted that to happened around the same time as the delivery. That did not happen. I was not provided with a tracking number this time around, and the delivery person delivered the shipment on the curb without ringing the doorbell or notifying me of the delivery. A neighbor rang my doorbell to tell me I had a delivery on the street, which I then had to drag inside myself. I live alone up two flights of stairs. There isn’t much I can think of that could’ve made this situation worse. Thanks for the free $25 dollar blanket, Nectar! My time is worth a lot more than a blanket I don’t even need and I certainly could've done without the aggravation of this debacle.”

Helpful Report

Posted 3 years ago

“Can someone tell me how can I cancel order?”

Helpful Report

Posted 3 years ago

“Order 2 mattresses on April 10th.For a few days it stood sitting in a FedEx location in Athens Ga. Supposedly they sent them back to nectar because of damages . Ok weill let's just say that was true... We've contacted customer support numerous times and ways and now they are processing it as a new order( lol yes a joke). Meaning I have to wait another 7 -10 days for it to arrive. No expedite shipping on cases like this? No I guess only good companies that care for their customers do that. Never again !”

Helpful Report

Posted 3 years ago

“Garbage service. Mattress might be made of literal clouds, doesn't matter if they never ship it, and just rip you off...”

Helpful Report

Posted 3 years ago

“When I to be delivered in 7 days. It was not. When I called, they mentioned it was working days. That did not happen either. The delivery came in partials. 3 different complete one queen size bed. Called to them a couple of times to get more info on the items delayed. They committed to call me as soon as they shipped. No calls received alerting on shipment. I will not buy again.”

Helpful Report

Posted 3 years ago

“Great Company. Ordered my be a few months ago and it's been fantastic! Good quality with very good prices compared to other sleep mattress companies. Highly recommend!”

Helpful Report

Posted 3 years ago

“I am shocked reading these reviews, as I have recently purchased 2 mattresses. I love it! I sleep on my side and it’s fine. The mattress does NOT sink when you lay. I received everything they promised and I thought the price was very reasonable. Hopefully I won’t have any of the problems as listed below. I did like the trial period.! I hope I don’t ever have to return it. Maybe they’re making things a bit better now!”

Helpful Report

Posted 3 years ago

“DON'T BUY FROM THE NEW NECTAR BY RESIDENT. They've cut costs and changed everything that was once great about these mattresses!!!! I purchased my third mattress from Nectar in October 2020. My first purchase from them was in 2011 and I LOVED it, very very firm but with just the right amount of give. So when I upgraded to a bigger bed, I of course, chose Nectar. Flash forward about 6 years and I find myself in need of another mattress and right away I went to their website and made my purchase. Little did I know, Nectar has made some BIG but very BAD changes. Nectar is now Nectar by Resident and they have done something drastically wrong with the manufacturing process. The mattress SINK so low when you lay on them. Put 2 people in the bed and you sleep sideways all night and roll into each other. Back pain galore is what you are in for if you buy this mattress. My original queen bought in 2011 weighs twice as much as the new CHEAPLY made Cal King that I bought and am in the process of returning this year. I can't tell you how disappointed I am. And the returns process is NOT as easy as they make it seem. Buyer Beware!!!”

Helpful Report

Posted 4 years ago

“Stay away if you have back pain!!!!!! I've suffered severe back pain for a couple of years, and after looking up Nectar (and then being bombarded by endless Instagram ads) I decided to buy one. They aren't cheap, but I was tempted by the reviews telling me how much back support I'd be getting, free pillows, and the 'last-minute' £250 off offer I'd be getting (which four months later is mysteriously still available), I decided to take the plunge. The delivery was a couple of weeks late, which was annoying but understandable. The mattress was very good for the first week, and I thought my back problems were sorted. Alas. After a couple of weeks the mattress started sagging in the middle, and even when I tried to sleep more on the side I would end up rolling into the middle of the mattress during the night. I was waking up with back pain worse than I'd ever experienced before - some mornings I was unable to even bend down and tie my shoes (all of this given I'm a sporty man in my late 20s). After another couple of months of struggling, sleeping from the other end, and generally waiting for the mattress to sort itself out and live up to its marketing and reviews, I decided to send it back. It took me a while after initiating contact to finally find someone to help. After a few weeks I managed to get the mattress picked up, but I was disappointed to find that the refund had the price of the free pillows deducted. Given that I neither asked nor paid for them I find this baffling. In conclusion, I would recommend going into a real mattress store and finding a mattress that really suits you - Nectar's marketing is very well done, professional and persuasive, but the product itself is poor. If you have a bad back then please, for your own comfort, stay away! And to the Nectar team, please stop charging people for 'free' pillows or change your marketing so that you aren't lying!”

Helpful Report

Posted 4 years ago

“TLDR at bottom This has nothing to do with the mattress itself and everything to do with the abysmal customer service I have experienced with this company. To begin - I ordered this mattress without realizing the expected shipping time was going exceed the limited time window I had. My fault for not realizing, but also not a good look with a long lead time. Anyway, customer service online chat takes hours, literal hours, to talk to anyone and email support takes days. I ordered one queen mattress and they were running a special for two free pillows. After realizing I wasn’t going to get my mattress in time from the order confirmation email, I reached out to online chat and asked to cancel my order and I was told to just wait until the mattress arrives and ship it back. Shipping took 3 business days longer than the shipping time frame I was given and I never (Still to this day) received the pillows that were supposed to come with the mattress. Regardless, I printed the return shipping label and took it to FedEx and it has now been almost 4 weeks and I still do not have a refund or pillows. Since the competition for online mattress dealers is so hot right now, save yourself the trouble and go with a purple (sleep on one every night) or a Tuft and Needle (what I got instead of a nectar). Both great mattresses without the trouble! TLDR: bought mattress with free pillows, didn’t get pillows, mattress took too long so returned mattress, 4 weeks later - no refund, buy a purple.”

Helpful Report

Posted 4 years ago

“the mattress it took almost 2 months to receive and NECTAR refused to issue a refund and cancel my order even though the item did not ship yet. I disputed the charge with my bank and a week after the dispute nectar shipped the mattress and charged me again. NECTAR continues to hold on to my money at all cost. After finally receiving there mattress it Took another months and a half and 7 e-mails to nectar for them to send me a return label. they advised me to call fedex to schedule the pickup and when I called fedex pointed out the return label sent by nectar states to "Bill Sender" meaning I have to pay for fedex to pick up the mattress even though Nectar advertises free returns. After I finally send the mattress back it was recieved by nectar on July 21st. On July 27th I waited an hour online to speak to a representative who advices me they have not processed my refund and that he will process it now and its going to be an addition 7-10 business days resulting in a total of 4 months that nectar has been holding on to my money and avoiding a return. I am disgusted with the lack of customer service but more importantly the lack of integrity this company has. Nectar should be held accountable for their false advertising, avoiding customer returns and providing misleading information. DO NOT waste your time with nectar.”

Helpful Report

Posted 4 years ago

“Do not buy! The customer service is atrocious! They double charged me for a single order and will not refund my money. Buyer beware.”

Helpful Report

Posted 4 years ago

“Only refunded 1/6 of total cost of product not sent. Customer service did not respond to 3 emails. Lost 70 mins on hold trying to contact them. Order number 3896349. Can not trust this company 0 stars”

Helpful Report

Posted 4 years ago

“I keep getting the wrong stuff form you guys and it's impossible to get a hold of anyone there!!!!!! Wait time are insane. However, when placing an order you pick up quickly. I will return my stuff as support flat out stinks!!!!! Don't purchase this item or any items for this company”

Helpful Report

Posted 4 years ago

“I got mattress cover, then sheet set, never got the two pillows, then I did get my Mattress . The box had a few holes in it box was torn in a few places . We did not take it out of the box because we could see it had a cut in it as long as my hand. And not nobody wants to talk to me they have my money and I guess they will just keep running with it. I wish I had saw this page before I order mine oh yea I will let everybody not to buy A Nectar Mattress. they don't care about their about anyone just themselves .Just what am I to do with a mattress that has a big cut in it?? So what will you do about this. Will you just keep my money? I do have pictures I have sent them to uou and didn't hear nothing from yall.”

Helpful Report

Posted 4 years ago

“Once you try and return their terrible mattress and frame, they make you jump thru so many hoops and take so long to respond that it takes 2 over months...and then they only refund a portion of your money and stop responding to your emails, don't pick up the phone or answer a chat. DO NOT BUY FROM THEM!”

Helpful Report

Posted 4 years ago

“I purchased a king size bed, a bedframe with a headboard and then the additional add ons (that were free), the sheets and the mattress protector and pillows. The bedframe and headboard came quickly. Loved it. The sheets came about two weeks later and then a week later the mattress protector. Still no mattress (with pillows). First problem, the sheets they sent were not white as advertised, they were pink. Who buys white sheets and then receives pink sheets and is happy? Not me. Second problem, the mattress protector is not as advertised either. Who buys something and receives a different product and is happy? Not me. Customer service says that they send what is available because of their policy on the additional add on. Nope, I buy white sheets, I want white sheets. I want what is advertised on the website and not different cheaper products. Keep in mind we still don't have the mattress or pillows. I try calling customer service, nothing for an hour of a wait time. i talk to no one. I wait an hour in the chat Que, and finally I get a hold of customer service. Total time talking to them through chat is 2 hours. They try to have me keep the sheets for $35, but no, I want white ones, they say they'll start the return process and send me white sheets instead. By this time I'm too fed up with this company and I just want to cancel everything and not deal with them any longer. I have to take pictures of all the tags of the bedframe and headboard, the sheets, and the mattress protector. What a hassel, but at least they provide the return label and I'm done with this company. Great price, horrible customer service and horrible way to do business of shipping what wasn't ordered and not receiving what you did order.”

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Posted 4 years ago

“You know the truth when you visit this FB groups. Lets Find Your Nectar Mattress!! https://www.facebook.com/groups/826384151103956/”

Helpful Report

Posted 4 years ago

Nectar Sleep is rated 4.7 based on 1,201 reviews