“1. Logging in fails, fails, fails, fails.
2. Technology no access, confuses, offers zero support
4. Client care - zero; , and zero support
3. Customer service weird; nil support;
5.. every effort ending in tears with disappointment:
6. Customer’s money inaccessible after selfie fails, technical problems day after day,? Selfie offers nil access,
Every effort with every attempt. Ends in failure, lock out, tears
With my money, my business, my money, huge fees, no access. .
Tears, tears, weeping, losing all the way.
Tragic - causing anxiety and suffering loss of credibility
Contacted bank in every oossible way. Many times, day after day weeknafter week, costly calls, time wssting changing passwords time after time, begging for help; by online, by phone, by chatbot, by Enbi, by live chat, by phone 0ver and over, success, - to no avail.
Losing money every day, losing precious time, getting no help, no access. Tears, anxiety, despair !”
“I'm not happy with the Rosebank mall Nedbank branch I went to print my bank statement and I end up get charged 340 Rand's first the didn't put paper in the self service machine but there's no any alert for you to not print and then the lady send me to the ATM still it didn't print but still charge me and my card stuck there I had to water more the 30minutes then when they take it out the send me to a person to assist me she told me to print there it charge 140 which I was fine with it but she did it twice which end up charging me twice and the money app it's worse u can't review your statement so Im not happy to be charge extra money for their own mistakes I use to think Nedbank it's better but I'm starting to doubt that”
“The Nedbank Money app is so useless. My money has been disappearing but I'm unable to track down the transactions. Worst is that the credit card transactions only update overnight... Should there be any type of fraud happening in your credit card, guess what?? You'll only be aware of it the following day. I opened an overdraft and they charged me twice to close it. I am so fed up with Nedbank and out of all banks I've banked with, this is the worst decision I've ever made. Capitec is by far the best and I'll stick to it.”
“I opened an account on the 31st of October, until now I haven't received my card, when I called to check it was at a wrong branch, no one bothered to call me back, their app is 0/100, when you open an account with them you have to link your own debit orders, too inconvenient.”
“I have come to loathe banking with Nedbank. A simple bank deposit has turned into my worst nightmare. One minute on Tuesday 8 July 2023, I had R3200 solid cash then I deposited it into a Nedbank ATM. One R100 bill is returned, machine decides for some weird reason, to cancel the transaction. Up till now, I still don't have a clue wheb I'll have that money back. Of all the banks I have dealt with, Nedbank has definitely been the WORST! Stay away fron Nedbank. Save yourself the geartache of incompetence.”
