Neff Reviews

Name: Neff
Rating: 1.34

1.3 Rating 144 Reviews

6 %

of reviewers recommend Neff

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1.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive over-hyped rubbish. Also the after-purchase service was abysmal. Avoid.”

Helpful Report

Posted 1 year ago

“Didn’t start off too well as the oven wouldn’t work when it was first installed. We had to wait a couple of weeks for an engineer to call and reset it. It was fine then for a while until the steam action packed in. (I’d only used it 2-3 times!) Biggest nightmare however is the oven door. Once it gets dirty between the inner and outer glass panels you can’t clean it! We asked the retailer where we bought it how we could remove the door (after scrutinising the manual for ages) and she said “forget it”! She told us we needed a man to do it for us and gave us a phone number for a very nice chap who called out and used You Tube videos to help him get the oven off, apart, reassembled and put back in place. It took over an hour but he was very kind and only charged us €50. 6 weeks later I was trying to wrestle the turkey back into the oven and spilled the juices onto the oven floor and down the front of the appliance. Closed the door then only to see all the greasy mess dribble down inside my lovely clean door! I was horrified. I phoned the retailer to ask for the guys number as I’d lost contacts on my phone when it packed in and she said she had no memory of who the guy was. Sounds to me like the guy told her to never send him to a house where they had a hide & slide oven again! So we were directed to the nearest service engineers for Neff and their minimum call out fee is €95. So that’s where we’re at. €95 every time you need to clear your oven door! Never Again Neff! …… My own fault for not reading reviews before buying. You live and learn.”

Helpful Report

Posted 1 year ago

“paid over £600 for built in kitchen Appliance and it failed after a year,they repaired it but it has failed AGAIN after 26 months and GUESS WHAT the item is out of Warranty!!! so NEFF want us to pay for the call out £120!!!!!!! NEVER NEVER NEVER NEFF !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“I wish I had never spent so much money on this oven, the mess between the glass is disgusting! it was taken apart last week once again that’s 5 times now in 14 months! We’ve still got the cuts on our fingers trying to get the door back on 😡 why we’re the vents put on the top of the door? My neighbour has the same oven and she doesn’t have this problem because the vents on her one are at the side. I think there’s been a blatant design fault in the newer models. I hate it and I wouldn’t recommend it to my worst enemy!!!!!”

Helpful Report

Posted 1 year ago

“I purchased a Neff gas hob or £309 from Webbs of Cannock at the end of July 22. Due to delays in delivery of my kitchen unit 28 October 2022, the hob sat in its original packaging until our kitchen installers fitted it in October 2022. Our fitters noticed that the large burner enamel looked as though it had grit under it. I took a photo of this and sent it to Webb’s who finally came back with “as it was delivered over 45 days ago Neff will not do anything about it”? I counted asking 1. what has the deliver date to do with the original quality of manufacture, 2.it had not been installed over 45 days before, 3. where does it state this in my purchase agreement and what is included I’m my 12 month product warranty? Their response “ nothing we can do”. So I went onto my account I set up in Neff Home (as I also bought a Neff oven) to send my complaint there. That was 5 weeks ago and I have nor received any response. Now the black on the burner caps are looking as though they are 10 years old”

Helpful Report

Posted 1 year ago

“Do not buy NEFF. I have 2 Neff ovens thankfully one just didn’t turn on with 7 visitors on Boxing Day apparently as I don’t use my oven all the time that’s why!!!!!! According to Mike in customer service £117 plus vat snd parts to fix”

Helpful Report

Posted 1 year ago

“We bought a Neff dishwasher a couple of months ago with our new Wren kitchen. I just absolutely hate it! It DOESN'T WASH the dishes, this is not my first dishwasher but it's the worst experience ever. Every time I put it on I know there will be some dirty items coming out afterwards. And they are not just a bit unclean, they are as dirty as I had put them in. And when you go to the Neff website there are like 700 lines to read of how to use their dishwashers to get a good result. Come on, it's only a device that is expected to wash the kitchen dishes not a space rocket!!! I don't need to have a degree in how to use a dishwasher! As I said I hate it and I won't be upset if it stops working, at least I'll have a chance to buy another dishwasher of a different brand. Would never ever even think about buying something from Neff. Just a life time ban. Phew!!! Now I feel better after all that rambling. The picture attached shows what this glass looked like after it was washed in the Neff dishwasher. This would never happen in my old dishwasher.”

Neff 1 star review on 15th December 2022

Helpful Report

Posted 1 year ago

“As other reviewers have said, you can’t get to the grease that falls in the space in the door, it looks so unsightly...”

Helpful Report

Posted 2 years ago

“We had a new kitchen and Neff appliances fitted four years ago. We have had issues with the hide and slide door which has just come off for the fourth time! As well as that grease marks on the inside of door glass are impossible to clean unless you take the door off. You need a degree to do this. We have spoken to Neff in the past who could only suggest a Neff repair visit at cost or speak to one of their team to talk through how to replace. We are an elderly couple and unable to deal with this situation as I am sure many abled people would have been unable to do as so complex! We have now taken the oven out and feel very disappointed that this oven which was an expensive item has let us down. The mechanism for the door was so complicated and we would never have purchased had we foreseen the issues that we have encountered!”

Helpful Report

Posted 2 years ago

“We have two steam ovens with two plate warming draws one of the warming draws has been replaced but has now broken down again . Been waiting since March for parts , phoned Today parts still not available! Told them it’s not good enough . Managed to complain to a team leader her English at times was unintelligible When I pointed this out she said in her opinion I was racist . Never been so insulted one of my daughter-in-law’s is Asian !”

Helpful Report

Posted 2 years ago

“Really shocked by the poor after sales service. Bought a downdraught extractor and wanted to speak to technical whilst fitting it to check on a couple of things. The answer I got was no you can't speak to technical support read the book. I obviously had do e that but the instructions were anything but clear. All other companies I work with would help. Avoid at all costs I believed neff were on a par with bosch. Far from it bosch can not be more helpful neff don't give a monkeys once they have your money”

Helpful Report

Posted 2 years ago

“Avoid Neff at all costs, do not ignore this review We purchased a Neff oven through Wren kitchens, great double oven with good reviews on Which, and were initially very pleased with it. Then it went wrong, and its been a nightmare ever since, Neff customer service is awful. We reported back in September 2021 that the oven had a problem, the cooling fan was either not coming on or when it did, he would not shut off. The next issue, to me it seems the thermostat is faulty, it is either not heating up or overheating, at one point the oven completely overheated and we could smell burning, this damaged all the chrome, shelves, pull out runners and scorched the oven around the door. When reported, Neff were going to replace the oven no questions asked, until they found out it was purchased from Wren, it seems if it was purchased via AO they would replaced it, but under circumstances will they replace it if purchased elsewhere. Neff have offered to repair the oven, but I do not want to trust a brand new oven that has obviously been poorly manufactured and requested a replacement, which they will not accept. This has been going on for so long now, today is March 2022, and this has been going on since Sept/Oct 2021. The oven could be a great oven, this is the annoying fact, and would love to recommend it, but if you have a problem, good luck trying to get any joy out of Neff customer service, they are simply not interested. Only purchase Neff if you want an appliance to look at and don't want to ever use it, I would really swipe left and choose another manufacturer as I have defunct oven that cost £1600 and can't do anything with it.”

Helpful Report

Posted 2 years ago

“Very poor after service after NEFF spares sent wrong spare part even after sending them a photo of the part I wanted. Took ages for them to send me a returns label. They insisted on posting it( why not email it for printing) Then they said Ihad to wait 28 days for my money back”

Helpful Report

Posted 2 years ago

“I wish I had read reviews before getting 2 of the hide and slide ovens for my new kitchen. They were the only neff ones that Wren had. After 2 months use the doors have marks inside them - this is definitely a design flaw!! The chap on the phone was rude and obnoxious as if it’s an everyday task to remove the door and then dismantle the glass panes. Disappointed with my ovens and sad that I now have these for the next 10 years as they were expensive. I have always been an advocate of Neff - all my appliances have been Neff for last 25 years - Neff you could do better!!!”

Helpful Report

Posted 2 years ago

“We purchased a Neff built-in steam oven model B48FT64.0, built-in microwave/oven model C17MR02.OB and a Hob model T59.S5 just under 5 years ago for our holiday home in Europe. Due to COVID we have not been able to return for about 2 ½ years, so the ovens have had about 30 hours use over the 5 years. When we finally made it to our home we found that these appliances were either faulty or didn’t work. The 2 ovens don’t work and the Hob’s features don’t work. We also purchased a Neff dishwasher and refrigerator at the same time and they were fine. The main switchboard to the house was off so we can’t blame the faults on any power outage/surge issue and the other appliances were fine. When we contacted Neff, their response was quick and polite, but we were bitterly disappointed to find that they do not stand by their products and were advised that we will have to bear the cost of repairs even though the products have hardly been used. We were told they have stopped working due to lack of use! I’m surprised that such high-end costly products have failed to operate with such little use (or lack thereof) and that Neff to do not stand by their products or brand. We thought we were purchasing quality premium products and a trusted reputable brand, especially given the pricing. We have been very let down on all fronts. As a result I strongly do not recommend Neff.”

Helpful Report

Posted 2 years ago

“Avoid Slide and Hide oven at all costs! Drips from cooking between glass panels on door - never happened with any other oven I have ever worked with. Oven door very difficult to remove for cleaning and impossible to reassemble, had to call service engineers each time it happened. Oven cleaning function totally useless. This oven is a complete waste of money - cooking is fine, care is a huge challenge. Not worth the money.”

Helpful Report

Posted 2 years ago

“Same problem as everyone else with a slide and hide door. Totall bitc*h to clean between the glass. Need to dissemble and reassemble a very challenging task. Engineer on call to put right. I would avoid this oven at all costs”

Helpful Report

Posted 3 years ago

“I had an integrated washer dryer from Neff. I was initially pleased with the washer although the condenser dryer cycle was long and items weren’t super dry. However the machine motor blew within 2.5 years, just out of warranty, how convenient, and the pump was very noisy too! Suffice to say after being quote £325 + labour to fix it in several weeks waiting time, I decided to buy a simple washing machine as replacement! Won’t bother forking out for a Neff again, ever……”

Helpful Report

Posted 3 years ago

“We bought neff hide and slide 3 years ago. Once of the runners from the hide and slide mechanism had broken. We were quoted three different prices for the part. Poor Neff customer services. We also have a top oven with microwave/grill/ etc. The door no longer closes when grilling. Would I buy Neff again. Not on your Neff Ellie!”

Helpful Report

Posted 3 years ago

“We had Neff hide and slide oven , integrated fridge, induction hob plus integrated microwave/ combined oven installed over 5 years ago. We've had no problems whatsoever until the other day when the side runner of the hide and slide door cracked which made it difficult to open and close the door. Went online to neffs spares page where its possible to buy every conceivable part for their products at realistic prices plus theres a complete visual brakedown for repairing their products. Ordered the part and received it within 2 days. Easily changed the runner and the door is like new. Cant understand some of the posts regarding taking the door off and cleaning the glass on the oven . Its a dawdle of a job. Plenty of you tube videos available”

Helpful Report

Posted 3 years ago

Neff is rated 1.3 based on 144 reviews