“Purchased a luxury pod first week December . These retail @£130 but used discount code £ 95 .Within 2 weeks pod stopped misting .
Emailed , received ticket reference and a request of video footage .
A request has been made for an exchange ....email not responded , however this has been the Christmas period.
Tried to telephone 6th January , unable to leave a vm .Company advise email or log into account which I am now unable !!.
Assuming hub products are faulty causing high number of complaints ????
Love love Neom diffusers and candles which i have purchased directly from QVC over the past .
Stay away from buying products directly, the customer service aftercare is shocking and requires urgent attention .
Consumer rights to be pursued if response not made within the next week”
“They are totally useless, had a faulty candle sent them pictures, they agreed to send me a new one in November still not arrived now February, got back to them with references but they now say they can’t trace me, totally useless don’t buy”
“Missing items from delivery.
Missing items - I ordered 7 items and only 5 arrived. Rang customer service and the automated system advised they are too busy and to email. Completely unacceptable. Out of years of internet shopping I can count on one hand the number of incorrect orders I’ve received. It is not expected from any company but especially from a luxury brand. I wish I’d read reviews beforehand as this appears to be a reoccurring issue. NEOM needs to review and improve its systems.”
“Wonderful products but from a company that promotes stress relief the customer service is appalling. Products did not arrive within the stated time and when I queried this by email I was ignored. Happy to buy products in a shop but will never order online again.”
“Customer service do not reply for days or weeks. Have placed two orders, both have not arrived or arrived with items missing and customer support is only available online, with a two week delay in every email response. In the meantime I’ve received marketing emails most days…….”
“Absolutely shocking bad customer service!!!
Contacted NEOM via email regarding a faulty three wick candle, sent photos as requested and now nothing!!! This was on the 5th Jan, over a month has gone by and still nothing!!!
You can't phone them, live chat doesn't work. I've tried contacting them via their Facebook ads, of which there are many!!! But still nothing!!! NEOM you are an absolute disgrace!!! I thought you were all about wellbeing, what a joke!!! You take people's hard earned money, send faulty goods and then nothing!!!!
Frankly it's disgusting and very disappointing.”
“Waiting 3 weeks now and no sign of my order after 2 weeks and numerous e mails they sent me shipping updates but dhl have said they have not received the package have now asked several times for a refund no reply from them phone lines closed due to the high volume of complaints they are receiving.
Seriously worried whether I will receive my money back as they are not replying to my e mails.
Don’t order from them if you want service for a well being company they have caused significant stress to its customers”
“The lack of response to messages saying products had no been received was unacceptable. Having to try every means of contact, finally resorting to social media, to get a resolution is unacceptable.
No apology for a 2 month delay to receiving an order is unacceptable. The sheer number of similar experiences from other people and the lack of any urgency is resolving is unacceptable. What's worse is Neom seems to not even care. This is not the level of customer service expected from a company that charges premium prices.
Unfortunately this experience means I am unlikely to purchase from Neom in the future.”
“Placed my order 26 12 22 £260.00 had no confirmation no delivery date tried everything to get in touch to no avail what a shame brought my first pod loved it but it’s so frustrating when u don’t get a response”
“You don’t deserve the 1 star I had to fill in to write this review. Damaged present delivered and cannot get a response either from phone, email or chat. Do you actually have a customer service department? I will never ever buy Neom again. I may report you to Rip off Britain”
“Worst customer service I have ever experienced. I ordered €260 worth of products on 25/11/22 and have received nothing from them and no response from multiple contacts to them on their website. There is just complete radio silence from their "contact us" section on the website.”
“I have repeatedly tried to get into contact with literally anybody via phone and email and live chat because my order is almost 27 days late now and I have 0 tracking information. I have literally not received any response to my inquiries and every time I call either phone line from the United States or the UKI get told that it's after hours or I get hung up on. This is literally the worst business I have ever doubt with.”
“Terrible customer service. Impossible to reach anyone via phone, email or dm. Placed order weeks ago and have received no updates or shipping information. Not sure this company is legit.”
“Ordered presents for Christmas failed to be delivered, only automated emails, some reviews suggesting the company is in trouble it's starting to sound like they are true, paid a premium to have the parcels delivered waste of time and money, no customer service just auto response saying they are dealing with lots of issues, no real surprise, maybe dealing with some of them would really help getting the que down,”
