Name: Nespresso
Rating: 1.86

“Great product but ordering on line painful website needs reviewing. But much much worse is waiting for Yodel to deliver if you pay up front you expect accurate updates not deliveries that don't turn up .or Nespresso customer services telling you Yodel courier will contact you direct.Trust me they don't appalling service again.Nespresso sort out your delivery service.Or sell your products in more shops.!!.”

Helpful Report

Posted 5 years ago

“15/8/19 Their delivery and recycling pickup is dreadful. So-called next day delivery seldom happens now. If the delivery is held to a Saturday they use ParcelForce whose non-staff drivers don't bother to complete their rounds. If Parcel Force deliver during the week they refuse to collect recycling packs. Nespresso think it's OK to send a second van round to collect the recycling - this is their idea of helping climate change! My current order was delivered on Friday by PF and although safe place - back door was specified and we were actually at home it was slung on the front doorstep with a note through the letterbox Recycling was refused so we left the bag on the doorstep from Monday to Thursday. Have just rang a stroppy woman at customer services who said that unless we ring to complain they can do anything!!! And having informed me that it can take 3 days had a go at me for not reporting it sooner! Decided that just putting it in the bin will not harm the planet more than their system. There is no such thing as customer service at Nespresso This is the 3rd time recently that delivery has been delayed and that recycling has not been collected. If it wasn't nice coffee I would leave!”

Helpful Report

Posted 5 years ago

“Nespresso customer service is about as non-existent as it's possible to be. They know absolutely nothing. Latest for me: have just spent 30 mins with the "Technical" Dept to ask how to interpret their water-hardness strip. This was too much for them. They had to keep messaging the manager but still couldn't give me an answer. Eventually offered an alternative person to speak to but it was never answered, although I held on for another 10 mins. What a shower!”

Helpful Report

Posted 5 years ago

“Be aware of the Hype, not all as expected !!!!!! Having been a Very loyal customer for over 16 years, I went into my Local Nespresso store to purchase some more capsules, ( must say Oxford store customer service excellent) we tried to then purchase a new machine, as I was such a Valued client so to speak ( I was told) being on the top tier of coffee purchases, now the story unfolds its turns out you only have to purchase 1 sleeve of coffee over a 1 year period. Now to my amazement i have been dropped by the wonderful Nespresso Customer service, and I am now back to being a standard member because I failed to not put my purchase on my account, I tried to explain I have been living in Spain, and the Spainish Nespresso system doesn't speak too the UK system, Tried to Explain all this to Them and guess what Not Interested, all that was given was a £20 goodwill gesture, no offer to reinstate my earned level of coffee purchasing, I have question it once again with them ? and again its been given as a geniune answer, because I cannot prove i purchased coffee whilst in Spain, its not their problem. Because I have several machines is the only reason I will purchase their Coffee, but if your reading this please be aware Being treated as a respected customer forget it, your just a number !!!!!!”

Helpful Report

Posted 5 years ago

“For the 4th time in a year we have had to chase up an order.Customer service advisor has a poor grasp of English and unable to verify us as a customer. We were put through to them from another dept. who had no problem. Oh & accounts ha recognised us as money had already left our account. Forced to email & now have to wait 1-2 days for a reply! Hopeless!”

Helpful Report

Posted 5 years ago

“OUTRAGEOUS POOR QUALITY UNCARING CUSTOMER SERVICE I purchased a Vertuo Nespresso coffee machine on 15/12/18 and was served by a Nespresso ambassador who also registered my machine to get my free 150 Vertuo coffee capsules part of their Winter 2018 promotion. The ambassador told me it would be delivered by 18/12/18, so when it didn’t arrive I called the Nespresso customer service help line who informed me that it was taking between 5 and 7 days. So I waited, then I got an email from Nespresso stating that they did not have the make or model of my machine even thou their ambassador registered the machine, I replied to the email with what they had requested. Due to my coffee capsules not arriving until after Christmas I did a 50 mile round trip to their store in Meadowhall Sheffield to purchase some capsules to use over Christmas. Today 27/12/18 I recieved my promotion offer of coffee capsules only to be dissapointed to see that they were the wrong capsules for my machine. I then called Nespresso’s Customer Service and was on the phone 32 minutes. They stated that my machine was still not on their system but agreed I did have a customer Number. The only thing they could do was to arrange for the wrong capsules to be picked up by currier on 28/12/18 and I would have to stay in all day because they could not give any time slots, and once the coffee capsules were received in their warehouse they would then send out the correct capsules. 😡🤯. For compensation of travelling over 50 miles spending over an hour on two phone calls and numerous emails, then having to stay in all day to wait for a currier to pick up the wrong coffee capsules that they sent, they offered me a £7.50p box of Nespresso chocolates, I turned this down and asked for two travel mugs, they refused this and offered me one travel mug. I Turned this down because I felt it did not compensate me in anyway. I really wish I had not bought this machine. Nespresso Customer Service is a waste of time because they do not provide any customer service.”

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Posted 6 years ago

“The worst customer service ever. I am a customer since 5 years. For the first time I received last week an order of 150 capsules totally damaged. I contacted the customer service that has done nothing so far. Thay have asked a list od the damaged capsules (that are 150 of different types). Now, you can imagine if I can spent hours counting the capsules. The company should take responsibility for this and send another package not damaged, That's it. But they don't even bother to reply to e-mail in a fair time, they chat online service is not working. They don't have a customer service basically. So if the customer pay in advance for the delivery and there is a problem , basically it's a customer problem and the company does nothing after taking the money for capsules totally broken. I will discourage all the people I know from bying a nespresso.”

Helpful Report

Posted 6 years ago

“It's been 4 years that I am ordering Nespresso online. My last order and the previous one arrived crushed and lots of the capsules were not useable. Today I opened another pack and 2 capsules out of 10 were crushed and coffee was everywhere. I contacted their customer services and apart from not being helpful the rude lady on the phone was extremely unhelpful. They asked me to email a list of how many capsules were crushed with the name of each and photograph of every single one!!! Who in the world has time for this?!! I can say this was the WORST customer service experience that I have ever had. THIS IS NOT ACCEPTABLE. I will try my best to make clear to everyone I know that Nespresso don't value their customers and treat them awfully despite years of loyalty and having spent a small fortune on their coffee!”

Helpful Report

Posted 6 years ago

“It's been 4 years that I am ordering Nespresso online. My last order and the previous one arrived crushed and lots of the capsules were not useable. Today I opened another pack and 2 capsules out of 10 were crushed and coffee was everywhere. I contacted their customer services and apart from not being helpful the rude lady on the phone was extremely unhelpful. They asked me to email a list of how many capsules were crushed with the name of each and photograph of every single one!!! Who in the world has time for this?!! I can say this was the WORST customer service experience that I have ever had. THIS IS NOT ACCEPTABLE. I will try my best to make clear to everyone I know that Nespresso don't value their customers and treat them awfully despite years of loyalty and having spent a small fortune on their coffee!”

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Posted 6 years ago

“Nespresso Watford has hired a guy with skin condition which is against the law. This guy jerkin ! Lol had bleeding boils acne so disgusting his jacket is so dirty so filthy ew. So disgusting. He got the job because assistant manager maysam is his fronds. They would stare at girls in a dirty way and jerkin once laughed st an old man during house of work so stupid. He laughs at people because he’s insecure. Pimple head”

Helpful Report

Posted 6 years ago

“I come from a family who drinks a lot of coffee and espresso. I currently have the ninja coffee maker and the nespresso. I bought the $250 combo pack of the nespresso machine and milk frother. After just a few uses the machine started to brew inside and would not have the espresso come out of the spout. I called customer service and they walked me though cleaning the machine. I stated to them the machine was only used a few times but went through with the tedious cleaning process. After that did not work the woman stated it is a problem internally. She then said we no longer fix that machine so you'll have to buy a new one. So, after wasting $250 I know have a machine that doesn't work and can't even be fixed! What a ripoff! She then asked me if I wanted to purchase a new machine. Why in the world wouldI ever buy a nespresso again? I would not recommend there machines to anyone!!”

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Posted 6 years ago

“I have called Nespresso several times - for my promotional offer of £75 off coffee pods but they have never managed to conclude this by never chasing up my query.”

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Posted 7 years ago

“The Delonghi in Portugal is a disgrace. The equipment is very weak. The brand is not liable for faults or manufacturing defects. The customer is always responsible for misuse. I consider the worst brand marketed in Portugal”

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Posted 11 years ago

“Was trying to buy Nespresso pods and registered over the phone. Was waiting for a week and then called by myself. They asked me to send a proof of ID because i was buying for the first time and more than 1 box. Why on earth shall i send my personal ID to them while buying goods for less than £100??? Wasted my time and eventually bought at Amazon via just 1 click button. Ordered at 6pm and received at 9am in just 15 hours. Will never buy from Nespresso again. Timewasters.”

Helpful Report

Posted 11 years ago

“Don't buy Nespresso machines, they don't believe in customer service. They are happy taking your money and then treating you terribly”

Helpful Report

Posted 11 years ago

“Costa? Tried to order capsules from Nespresso with error 766. Customer service rude & unhelpful. Where can I buy my coffee!”

Helpful Report

Posted 11 years ago

“You customer service is slipping! Was not impressed with the lady I just spoke to on the phone. Don't let it slip too far!”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Nespresso Reviews