Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Nespresso made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The taking my machine for 4 times to repair nothing happened I called them to spoke to the manager nothing, very bad costumer service”

Helpful Report

Posted 9 months ago

“Nespresso has a major problem with their Riverside, CA warehouse. It took 3 shipments last month for me to receive my complete order. The first shipment contained a recycle bag and the Vertuo sample box (where's my order?) in a big box. Seriously, where was the QA inspection of this order? One of the customer service reps actually laughed when I questioned what was going on in the warehouse - I told her I wasn't seeing the humor (this presents a huge inconvenience to the customer). Earlier this week, I placed another order and received my shipment yesterday - in a medium sized box that weighed maybe a pound. I knew I didn't receive my order AGAIN. Opening the box, I found 1 sleeve of coffee. Again, I had to take the time to call customer service and request the missing items from my order. How are shipments going out without being inspected for accuracy? I have been a Nespresso customer for several years. I NEVER experienced any problem with my orders when I lived on the east coast and received my orders from NYC. The Riverside, CA warehouse needs help. Our coffee prices will be going up because their shipping costs are increasing due to their inability to accurately fill orders. BIG PROBLEM!”

Helpful Report

Posted 9 months ago

“Their customer service is the absolute worst. Trying to replace a broken machine or even just adjusting an order, painful and often results in multiple calls. It's like they have a script they're not allowed to deviate from. I love nespresso coffee, but dealing with them on any matter is a deterrent.”

Helpful Report

Posted 9 months ago

“everything goes wrong with this company when I place orders. the order disappears off the page when you process the payment. Then you call them to find out if the order went through and they tell you to call back.... then the order gets lost and or it is not even delivered....and they tell you it has been delivered and in fact it has not..... all in all this company is terrible and I personally would not will not ever order from this horrible company. This is for the company I work for. I suggest that you fine tune your way of doing business. The worst I have ever encounter in my 30 years of doing business.”

Helpful Report

Posted 9 months ago

“Very bad customer service, they didn’t solve my problem.”

Helpful Report

Posted 9 months ago

“DEPLORABLE CUSTOMER SERVICE My uncle placed an order for his Nespresso Vertuo machine. He received his order however they were the wrong capsules. He did in fact have an older original machine, but he was very adamant to ensure and confirm that it wasn't for his older machine. He called and CS refused to correct the issue. He was very explicit that he will not continue with Nespresso again. I initially saw this as unfortunate because I coildnt believe that Nespresso would be so hard up to lose a customer over a single order. I called to try and rectify the issue but again, CS was unwavering in correcting the issue and send the correct capsules. I was willing to compromise and have them send him at least 50% of what was originally ordered to bare part of the mistake but I did not even have the opportunity to suggest that because of how steadfast Nespresso CS was. I informed them if they are sure they are willing to lose TWO customers over a single order and even still Nespresso was unwilling. I wish them the very best in their business.”

Helpful Report

Posted 10 months ago

“DO NOT buy any Nespresso machine, ours only lasted about 15 months before it stopped working. We sent the machine back to Nespresso at their behest via DPD who packed it into a pink box and the employee commented on how clean it was (my wife meticulously cleaned the machine after each use ). The machine was returned to use about 10 days later in an appalling and filthy sate and needless to say was still not working properly. The company's explanation for the failure of the machine was that we had not been using it on a daily basis, how ridiculous, imagine if this applied to the purchase of a car.The company are refusing to give us a full, refund or to replace the machine with a new one despite the fact it is supposed to be guaranteed for a period of 3 years, this is clearly not being honoured. This appalling company needs to spend some money on enhancing their products so that they are reliable and endure rather than paying George Clooney and co to promote their unreliable products. We have sought advice from the appropriate authority and it may well be that legal action will b e taken against this company. It's a shame as the coffee although expensive is nice , however unless the machines are working there's no point in purchasing the coffee pods and we cannot understand the the conduct of this company as it is obvious that it will only be a matter of time before this company ceases to exist in view of the many complaints about it on this and other review sites. Also on the last occasion we ordered the coffee pods they arrived with some of them damaged and the pods could have been tampered with putting the customer at risk ( have they never heard the concept of food terrorism). We will be complaining to the foods standard agency about this and in our opinion this company should be made to stop trading until they get their house in order!”

Helpful Report

Posted 10 months ago

“First time ordering Nespresso and the last two customer service agents I’ve had to ask questions have been awful.”

Helpful Report

Posted 11 months ago

“I barely use the machine. For 3 months, the part where u inject the capsule not injecting anymore. Called, under warranty. Then they come 2nd of May to collect the machine. Then 7th or 8th of May they come back. Nothing fix. I don't think they even check. Useless product. My product is the 600+ dollars one with the milk broth”

Helpful Report

Posted 11 months ago

“They shipped a machine to me that was soaking wet and obviously used. I called to replace it and they asked me to submit to a video call so they could examine the machine. There was no way in hell that was happening, so I opted to return the machine for a refund. It took them over twenty-four hours to email a return label. I packed everything up and shipped it back. Three weeks went by without a refund or any communication from the company, so I called them. After looking through my account and placing me on hold, the representative said that she was going to request a refund and that it will take seven days to post to my card. What would've happened if I didn't call? Would they have just kept the money? Weird, shady company. I'd avoid them at all costs.”

Helpful Report

Posted 11 months ago

“The product is good, but god forbid if they mis-ship to you, they put you through intergation for 15 mins, than want to video call with you to show them what you said you received wrong as if they dont believe you. I have been ordering from them for months, never a complaint until this. They tried to text me link to do the video call and it never came through, I finally asked them can I just email you a picture, they said no.”

Helpful Report

Posted 11 months ago

“Got in the email a code for discount for my next order .tried few times .gives me error .tried to chat with 2 persons CS.waisted time .send image of the code you got etcetera ,just kept my online without no response.got tired and give.dont send anymore offers if you guys not honoring them!!or just a scam to allure customers to shop ?.any way ,waisting time for me 1/2 h without no reply .not enough that I have changed 3 machines in 3-4 y .fall apart fast .”

Helpful Report

Posted 11 months ago

“Now I hear that all nespresso aluminum pods are being replaced with cardboard and the Vertuo machine pods will not be included which will make the machine totally worthless now. Thanks Nespresso.”

Helpful Report

Posted 11 months ago

“I bought one original machine and one virtuo. I received in the boxes 2 redeem coupons of $10. In order to redeem the coupons, I called nespresso. She asked me so many questions and after spending over 20 minutes, I gave up. Bad customer service”

Helpful Report

Posted 1 year ago

“Don’t Waste your money on this Nespresso terrible machines they break after a 1 year. They are very expensive and not worthy a Penney. They want you to pay for a repairs even it’s still under warranty. We owned three of them, and all of them had the same problem. The coffee pods also very expensive and you don’t know what actually in them.”

Helpful Report

Posted 1 year ago

“BEWARE VERTUO FAULTS Long Standing customer of Nespresso in excess of 13 years. Decided to move from original pods to Vertuo pods. ANYONE DOING THE SAME RECONSIDER PLEASE. The Vertuo Next machine leaked 3 times in the 15 coffees I made, covering the worktop and ruining cook books, Ive only had the machine under 4 days!!!!! I took pictures and presented to online support. Im not sure they looked at them as said had to cal technical support who then carried out a pointless video consultation and ran the coffee machine through basic tests. Of course it didn't leak as I highlighted it was sporadic. Anyway they wouldn't replace the machine or provide a refund and said if it happens again. Well Im not going to use it as it is not fit for purpose and not prepared to clean up the mess or risk anything else being damaged. Nespresso brand value is dropping. Please let me know if anyone would like to see the pictures of the faulty machine, happy to share.”

Nespresso 1 star review on 9th April 2024

Helpful Report

Posted 1 year ago

“I wish I could be happier with this machine. The convenience of it is a wonderful concept. I have 2 issues with it. The first one is that I never get a consistent temperature when I make a cup of coffee. Often it is lukewarm and requires heating in the microwave. This is almost always the case when I brew an espresso for a latte. The second one is the milk frother….I always pour the milk just slightly under the maximum line as I never know which result I am going to get. Sometimes it froths perfectly and other times it it runs over.”

Helpful Report

Posted 1 year ago

“I bought a red Nespresso Machine last year before Thanksgiving. It did not work. I worked with a woman from Nespresso trying to fix the machine. Something to do with air in the lines. After an hour I said I am sending it back. I told her something brand new should not have to be worked on for a defect. She was not very nice after that. Told me I had to contact UPS to pick it up. Did everything I was suppose to do. Nespresso said they received an empty box. Called UPS to open an investigation. Nespresso would not call them back. Called Nespresso back several times. They finally told me I had to call my credit card company!?!? UPS has done nothing either. Bottom line Nespresso sold me a defective machine. They did not want me to return it. Fishy?!? I think so. Every time I have called Nespresso it has been a hassle to talk to anyone to get my money back plus they always want to talk about air in the lines. So never buy from them directly. I bought one 5 years ago from William Sonoma and did not have ANY problems with it. I am so disgusted with this company.”

Helpful Report

Posted 1 year ago

“I wanted to buy the machine + some pods. Unfortunately, my cards and even PayPal was getting rejected. Desperately trying to finalize the payment, I set up some more accounts, and tried different cards on them, hoping that will solve the problem. Finally I called the customer service where I was able to order everything on the call, but again - all payments rejected and no one knows why. The agent told me to call again the next day which I did - I have spent 1,5h on the phone in total waiting for them to figure out the situation, just to get an information that I am BLOCKED because I have too many accounts. I said - yes I do, I was trying to pay the day before, feel free to delete them, leave one and let me pay for God’s sake. In the consequence, they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address. I just wanted to PAY. I cannot even emphasize how disappointed I am, I have never been treated this way by any customer service. Scandalous.”

Helpful Report

Posted 1 year ago

“Had issues with vetuo since day one returned it twice and last week it went on fire nobody was using it.it literally started smoking and blew all the fuses in the house..It's smouldering went on for 40 mins after. no customer service email to contact also live chat useless plus nobody answering the phones”

Helpful Report

Posted 1 year ago

Nespresso is rated 1.9 based on 333 reviews