Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

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Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT buy any Nespresso machine, ours only lasted about 15 months before it stopped working. We sent the machine back to Nespresso at their behest via DPD who packed it into a pink box and the employee commented on how clean it was (my wife meticulously cleaned the machine after each use ). The machine was returned to use about 10 days later in an appalling and filthy sate and needless to say was still not working properly. The company's explanation for the failure of the machine was that we had not been using it on a daily basis, how ridiculous, imagine if this applied to the purchase of a car.The company are refusing to give us a full, refund or to replace the machine with a new one despite the fact it is supposed to be guaranteed for a period of 3 years, this is clearly not being honoured. This appalling company needs to spend some money on enhancing their products so that they are reliable and endure rather than paying George Clooney and co to promote their unreliable products. We have sought advice from the appropriate authority and it may well be that legal action will b e taken against this company. It's a shame as the coffee although expensive is nice , however unless the machines are working there's no point in purchasing the coffee pods and we cannot understand the the conduct of this company as it is obvious that it will only be a matter of time before this company ceases to exist in view of the many complaints about it on this and other review sites. Also on the last occasion we ordered the coffee pods they arrived with some of them damaged and the pods could have been tampered with putting the customer at risk ( have they never heard the concept of food terrorism). We will be complaining to the foods standard agency about this and in our opinion this company should be made to stop trading until they get their house in order!”

Helpful Report

Posted 10 months ago

“I barely use the machine. For 3 months, the part where u inject the capsule not injecting anymore. Called, under warranty. Then they come 2nd of May to collect the machine. Then 7th or 8th of May they come back. Nothing fix. I don't think they even check. Useless product. My product is the 600+ dollars one with the milk broth”

Helpful Report

Posted 11 months ago

“They shipped a machine to me that was soaking wet and obviously used. I called to replace it and they asked me to submit to a video call so they could examine the machine. There was no way in hell that was happening, so I opted to return the machine for a refund. It took them over twenty-four hours to email a return label. I packed everything up and shipped it back. Three weeks went by without a refund or any communication from the company, so I called them. After looking through my account and placing me on hold, the representative said that she was going to request a refund and that it will take seven days to post to my card. What would've happened if I didn't call? Would they have just kept the money? Weird, shady company. I'd avoid them at all costs.”

Helpful Report

Posted 11 months ago

“Got in the email a code for discount for my next order .tried few times .gives me error .tried to chat with 2 persons CS.waisted time .send image of the code you got etcetera ,just kept my online without no response.got tired and give.dont send anymore offers if you guys not honoring them!!or just a scam to allure customers to shop ?.any way ,waisting time for me 1/2 h without no reply .not enough that I have changed 3 machines in 3-4 y .fall apart fast .”

Helpful Report

Posted 11 months ago

“Now I hear that all nespresso aluminum pods are being replaced with cardboard and the Vertuo machine pods will not be included which will make the machine totally worthless now. Thanks Nespresso.”

Helpful Report

Posted 11 months ago

“Don’t Waste your money on this Nespresso terrible machines they break after a 1 year. They are very expensive and not worthy a Penney. They want you to pay for a repairs even it’s still under warranty. We owned three of them, and all of them had the same problem. The coffee pods also very expensive and you don’t know what actually in them.”

Helpful Report

Posted 1 year ago

“BEWARE VERTUO FAULTS Long Standing customer of Nespresso in excess of 13 years. Decided to move from original pods to Vertuo pods. ANYONE DOING THE SAME RECONSIDER PLEASE. The Vertuo Next machine leaked 3 times in the 15 coffees I made, covering the worktop and ruining cook books, Ive only had the machine under 4 days!!!!! I took pictures and presented to online support. Im not sure they looked at them as said had to cal technical support who then carried out a pointless video consultation and ran the coffee machine through basic tests. Of course it didn't leak as I highlighted it was sporadic. Anyway they wouldn't replace the machine or provide a refund and said if it happens again. Well Im not going to use it as it is not fit for purpose and not prepared to clean up the mess or risk anything else being damaged. Nespresso brand value is dropping. Please let me know if anyone would like to see the pictures of the faulty machine, happy to share.”

Nespresso 1 star review on 9th April 2024

Helpful Report

Posted 1 year ago

“I bought a red Nespresso Machine last year before Thanksgiving. It did not work. I worked with a woman from Nespresso trying to fix the machine. Something to do with air in the lines. After an hour I said I am sending it back. I told her something brand new should not have to be worked on for a defect. She was not very nice after that. Told me I had to contact UPS to pick it up. Did everything I was suppose to do. Nespresso said they received an empty box. Called UPS to open an investigation. Nespresso would not call them back. Called Nespresso back several times. They finally told me I had to call my credit card company!?!? UPS has done nothing either. Bottom line Nespresso sold me a defective machine. They did not want me to return it. Fishy?!? I think so. Every time I have called Nespresso it has been a hassle to talk to anyone to get my money back plus they always want to talk about air in the lines. So never buy from them directly. I bought one 5 years ago from William Sonoma and did not have ANY problems with it. I am so disgusted with this company.”

Helpful Report

Posted 1 year ago

“I wanted to buy the machine + some pods. Unfortunately, my cards and even PayPal was getting rejected. Desperately trying to finalize the payment, I set up some more accounts, and tried different cards on them, hoping that will solve the problem. Finally I called the customer service where I was able to order everything on the call, but again - all payments rejected and no one knows why. The agent told me to call again the next day which I did - I have spent 1,5h on the phone in total waiting for them to figure out the situation, just to get an information that I am BLOCKED because I have too many accounts. I said - yes I do, I was trying to pay the day before, feel free to delete them, leave one and let me pay for God’s sake. In the consequence, they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address. I just wanted to PAY. I cannot even emphasize how disappointed I am, I have never been treated this way by any customer service. Scandalous.”

Helpful Report

Posted 1 year ago

“Had issues with vetuo since day one returned it twice and last week it went on fire nobody was using it.it literally started smoking and blew all the fuses in the house..It's smouldering went on for 40 mins after. no customer service email to contact also live chat useless plus nobody answering the phones”

Helpful Report

Posted 1 year ago

“Subscribed and ordered coffee for the first time, didn't receive it in even 2 weeks. On the tracking page it was said it was sent back to sender, on the other mail it was said it was delivered yo wrong address. And that's all. Had to call them, ask them about their further action, otherwise noone would contact me! Had to pull each word from them - whether I get my coffee, or reimbursement, or what ?? Finally they said they would say my order again and I get it in 3-5 days. 4 days passed, tracking shows it's still waiting for pickup. The only thing I was told - sorry. They could at least offer an extra coffee pack as an apology, but no. Most likely, I'll turn back to my previous coffee vendor. Very upsetting experience.”

Helpful Report

Posted 1 year ago

“See photo for review”

Nespresso 1 star review on 28th December 2023

Helpful Report

Posted 1 year ago

“I purchased a Nespresso Citiz and after 3 months it had to be returned due to a leak where the tank plugs in, I explained that to the operator that took my call and after receiving the machine back it still leaked, I called again and was told the machine was tested and it made a coffee, I knew that, that's not what I sent it in for, I was then told that due to Xmas Id have to wait till January but I could be sent another tank to try, knowing it wasn't the tank, I am now thinking it would be better in the bin and ?I buy another brand, what happened to changing a faulty item over ? what happened to customer service ? very disappointed Nespresso !!”

Helpful Report

Posted 1 year ago

“The tank leaked and I was sent several replacement tanks that also leaked-eventually I decided to grin and bear it. The coffee was never hot enough-I had the temperature increased by following instructions over the phone-it still wasn't hot enough. It needed descaling or having air bubbles cleared frequently-I seemed to be forever on the phone to customer service. After a year of this I cancelled my subscription and going to try and sell my machine. I thought it a total waste of money. Then when I cancelled I needed to phone several times as I kept getting emails from them. I am 71.”

Helpful Report

Posted 1 year ago

“Absolutely disgusted! Put order in but their system wouldn't except date. Rang them up and James the clown CHANGED my order and put it through. He apologised and said he'd fix it before it was sent. He DIDN'T! Then after I received WRONG ORDER, he expected ME TO FIX HIS MISTAKE BEFORE I RECEIVED MY CORRECT ORDER. That was last Friday and STILL NO COFFEE! $312 THEY HAVE OF MINE FOR STUFFED UP ORDER! MONGRELS!”

Helpful Report

Posted 1 year ago

“We visited your Bluewater Boutique today. Requested to sample one of the Vertuo expressos. The assistant could not have been less interested and was very unprofessional. My expresso was served in a large cardboard cup. Of course this is totally inappropriate and wasteful and expresso tastes rank from a huge paper cup. My husband requested a cappuccino whic again was served in a huge paper cup and instead of hot frothy milk , the assistant just poured a huge amount of ice cold milk on top. When this was questioned she offered to make another one again in drinkable because it was basically a huge cup of milk so the cofffee could not be tasted at all. Before my husband could say anything she just walked off leaving him standing there. If. Had not been a nespresso consumer for many years and if this had been our first experience of nespresso , there would have been no way that I would have purchased these very expensive capsules!!!! Anyway, I like my coffee so I purchased my usual favourite capsules but only six sleeves of Diavolito was in stock. Additionally, I requested recycling bags and these were also omitted from my order as I found out on unpacking my bag. This is really very disappointing and not at all what I would expect from this premium brand!”

Helpful Report

Posted 1 year ago

“The product detail was not clear. I cancelled the order before it was shipped and they shipped it anyway. Customer service people were very nice but had very poor English so it was very difficult to communicate. I am very disappointed with how they conduct there business.”

Helpful Report

Posted 1 year ago

“My machine stopped working after 5 months, they are replacing it, but has to wait 4 business days to receive the new one. Not having the possibility to go to pick up in one of the stores. It seems that only coffee can be picked up. Worst customer service ever.”

Helpful Report

Posted 1 year ago

“Bought a machine 8 weeks ago, broken, did online call and troubleshoot for over an hour, they said had to be sent off for a fault. Came back in post with no info- still doesn’t work- contacted them and they said call up and do the trouble shoot again. You must be joking!!! Refund me or send a new machine. Appalling. Many cheaper coffee machines which actually work are out there!”

Helpful Report

Posted 1 year ago

“I have had 2 Nespresso Machines in 3.5 years. Both of them have broken. Nespresso doesn’t want to fix the machine or replace it. The coffee is great but a machine should really last more than 2 years. I have had my keurig for 10 years and no issues.”

Helpful Report

Posted 1 year ago

Nespresso is rated 1.9 based on 333 reviews