Nespresso Reviews

Name: Nespresso
Rating: 1.86

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

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Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subscribed and ordered coffee for the first time, didn't receive it in even 2 weeks. On the tracking page it was said it was sent back to sender, on the other mail it was said it was delivered yo wrong address. And that's all. Had to call them, ask them about their further action, otherwise noone would contact me! Had to pull each word from them - whether I get my coffee, or reimbursement, or what ?? Finally they said they would say my order again and I get it in 3-5 days. 4 days passed, tracking shows it's still waiting for pickup. The only thing I was told - sorry. They could at least offer an extra coffee pack as an apology, but no. Most likely, I'll turn back to my previous coffee vendor. Very upsetting experience.”

Helpful Report

Posted 1 year ago

“Purchased aerochino 3 last year. Stopped frothing after 3 or 4 months. Called nespresso, did a video with them with ice method etc. Sent machine back as per their instructions and they sent me back my machine that still did not work. Called them back and they wanted to go through the same process again. They keep saying machine must be completely clean, Blah, blah blah. My machine is spotless. This frother froths sporadically. By getting it to work I have put machine in fridge to allow for milk and machine to be same temp. Also I have tried to put milk at room temp into machine at room temp. I have redone the ice method. These procedures do help it work sometimes but not consistently, therefore some mornings we have froth and some mornings not. ( very frustrating) It is fortunate that I love the Nespresso coffee otherwise you would definitely have lost a customer. Extremely poor customer service.”

Helpful Report

Posted 1 year ago

“The brand 'Nespresso' would be regarded by most as THE home coffee maker... The market leader in easy home brew coffee. They must have a ton of money and feedback over the years... So, what's been done with it? App: Lucky if it works from one update to the next. Can't read about any of the coffees as you're choosing them from a list. Can't physically order without an error at the end of it. Then there's the 'My Machine' section which might as well not exist, impossible to get the machines linked and when you do it last a day and then it doesn't work anyway. Instructions and guides are vague at best. Coffee recipes are limited to Latte and Cappuccino. To summarise. The app is not worth existing. The Machine: Nice build quality, pours a fantastic brew, but the problems it has with the app means it's not a smart machine. You have to fend for yourself in terms of what the lights mean and what maintence needs doing. You can't even find a section on the app that will explain the different lights for the machine. I can't comment on customer service but I will be soon. Overall, I'd think about buying another brand if you want to maximise your "smart" experience”

Helpful Report

Posted 1 year ago

“See photo for review”

Nespresso 1 star review on 28th December 2023

Helpful Report

Posted 1 year ago

“I purchased a Nespresso Citiz and after 3 months it had to be returned due to a leak where the tank plugs in, I explained that to the operator that took my call and after receiving the machine back it still leaked, I called again and was told the machine was tested and it made a coffee, I knew that, that's not what I sent it in for, I was then told that due to Xmas Id have to wait till January but I could be sent another tank to try, knowing it wasn't the tank, I am now thinking it would be better in the bin and ?I buy another brand, what happened to changing a faulty item over ? what happened to customer service ? very disappointed Nespresso !!”

Helpful Report

Posted 1 year ago

“Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful.”

Helpful Report

Posted 1 year ago

“The tank leaked and I was sent several replacement tanks that also leaked-eventually I decided to grin and bear it. The coffee was never hot enough-I had the temperature increased by following instructions over the phone-it still wasn't hot enough. It needed descaling or having air bubbles cleared frequently-I seemed to be forever on the phone to customer service. After a year of this I cancelled my subscription and going to try and sell my machine. I thought it a total waste of money. Then when I cancelled I needed to phone several times as I kept getting emails from them. I am 71.”

Helpful Report

Posted 1 year ago

“Absolutely disgusted! Put order in but their system wouldn't except date. Rang them up and James the clown CHANGED my order and put it through. He apologised and said he'd fix it before it was sent. He DIDN'T! Then after I received WRONG ORDER, he expected ME TO FIX HIS MISTAKE BEFORE I RECEIVED MY CORRECT ORDER. That was last Friday and STILL NO COFFEE! $312 THEY HAVE OF MINE FOR STUFFED UP ORDER! MONGRELS!”

Helpful Report

Posted 1 year ago

“Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner.”

Helpful Report

Posted 1 year ago

“We visited your Bluewater Boutique today. Requested to sample one of the Vertuo expressos. The assistant could not have been less interested and was very unprofessional. My expresso was served in a large cardboard cup. Of course this is totally inappropriate and wasteful and expresso tastes rank from a huge paper cup. My husband requested a cappuccino whic again was served in a huge paper cup and instead of hot frothy milk , the assistant just poured a huge amount of ice cold milk on top. When this was questioned she offered to make another one again in drinkable because it was basically a huge cup of milk so the cofffee could not be tasted at all. Before my husband could say anything she just walked off leaving him standing there. If. Had not been a nespresso consumer for many years and if this had been our first experience of nespresso , there would have been no way that I would have purchased these very expensive capsules!!!! Anyway, I like my coffee so I purchased my usual favourite capsules but only six sleeves of Diavolito was in stock. Additionally, I requested recycling bags and these were also omitted from my order as I found out on unpacking my bag. This is really very disappointing and not at all what I would expect from this premium brand!”

Helpful Report

Posted 1 year ago

“The product detail was not clear. I cancelled the order before it was shipped and they shipped it anyway. Customer service people were very nice but had very poor English so it was very difficult to communicate. I am very disappointed with how they conduct there business.”

Helpful Report

Posted 1 year ago

“My machine stopped working after 5 months, they are replacing it, but has to wait 4 business days to receive the new one. Not having the possibility to go to pick up in one of the stores. It seems that only coffee can be picked up. Worst customer service ever.”

Helpful Report

Posted 1 year ago

“Bought a machine 8 weeks ago, broken, did online call and troubleshoot for over an hour, they said had to be sent off for a fault. Came back in post with no info- still doesn’t work- contacted them and they said call up and do the trouble shoot again. You must be joking!!! Refund me or send a new machine. Appalling. Many cheaper coffee machines which actually work are out there!”

Helpful Report

Posted 1 year ago

“Quick delivery and great communication.”

Helpful Report

Posted 1 year ago

“I have had 2 Nespresso Machines in 3.5 years. Both of them have broken. Nespresso doesn’t want to fix the machine or replace it. The coffee is great but a machine should really last more than 2 years. I have had my keurig for 10 years and no issues.”

Helpful Report

Posted 1 year ago

“I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). I did not receive it yet as we speak. I called customer service, amazing people as usual (I mean it). The person on the phone told me that yesterday was a holiday and that is why I did not receive my order. I did receive confirmation emails that my order was going to be delivered on Monday between 5-8:30PM though. If you order anything from Nespresso online, no need to pay the extra shipping fee to get your coffee, you are not getting it as agreed upon.”

Nespresso 1 star review on 10th October 2023

Helpful Report

Posted 1 year ago

“Delivery and customer service is terrible.”

Helpful Report

Posted 1 year ago

“Decent product, but switching to Keurig permanently because they are less expensive and less of a monopoly. Keurig machines are less finicky, so lots of affordable third party pods are available. Also Nespresso is gouging!!! Pods are just over 1/2 the price in Europe AND they sell Nescafe pods in Europe for 20-30 cents a pod. I am over their ridiculous prices.”

Helpful Report

Posted 1 year ago

“For such a large company, customer service is horrendous.”

Helpful Report

Posted 1 year ago

“My Nespresso machine was a gift so I do not have a receipt and do not know where it was purchased. This machine has broken down and been returned to Nespresso for repair TWICE within 9 months . Nespresso will not replace it. My experience tells it own story.”

Helpful Report

Posted 1 year ago

Nespresso is rated 1.9 based on 333 reviews