Net World Sports Reviews

Name: Net World Sports
Rating: 2.97

3.0 Rating 413 Reviews

50 %

of reviewers recommend Net World Sports

Company Reviews

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Metrics

3.0

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service I received today over the phone was exceptional to say the least. I accidentally ordered two of the same product. Not only did they refund the extra item, they also refunded and honoured the 10% discount I missed by not entering the discount code on check out! They were quick, efficient and very helpful. Thank you!!”

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Posted 1 year ago

“Excellent customer service by Lisa today (27/11/23)”

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Posted 1 year ago

“Jade was extremely helpful when I rung asking to add something to my order which I had forgotten! She was able to answer all the questions I had 5 star customer service”

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Posted 1 year ago

“When I ordered the soccer net for my nephew I missed entering the CyberMonday discount code. I phoned the call center (in UK) and was fortunate enough to connect with friendly and efficient Jade -- who promptly adjusted the order and issued the discount refund. Wow, I wish Air Canada would be as friendly and efficient.”

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Posted 1 year ago

“Quick Reply and immediate assistance with question and purchase”

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Posted 1 year ago

“The most affordable source of balls and equipment for the high school rugby program I coach. Only knock against them seems minor - tacked on a pack of a dozen whistles along with the last ball order and only got the one whistle, and the strap broke on first use.”

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Posted 1 year ago

“We have purchased numerous tennis court benches from Net World Sports. We had multiple arrive damaged due to shipping, and Net World Sports stood by their product and either provided a discount or a replacement as needed until we were happy. I would hope they would work on packing the items better in the future to prevent this sort of problem down the road, but I am happy to hear that customer service did everything they could to right the wrong.”

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Posted 1 year ago

“THEY CAME QUICKLY AND WERE JUST WHAT I NEEDED!!”

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Posted 1 year ago

“Excellent service. I had some damage on my soccer net but they sent me back the new components promptly.”

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Posted 1 year ago

“I have received a wrong piece 198 The left post keep detaching !!”

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Posted 1 year ago

“Hi was talking to jade this afternoon. About my order.. and jade was so great at her job she assisted me in every way possible and to get my query resolved.. thanks so much jade hopefully my order arrives soon enough. Brilliant costumer service. Kind regards Des Byrne”

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Posted 1 year ago

“Very good customer service. I had forgotten to apply a discount code and when calling customer services for help Lisa had the problem sorted in under a minute! Excellent service!”

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Posted 1 year ago

“Great prices”

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Posted 1 year ago

“Fast shipping and best price I could find for our 12’x6’ soccer goal. Kids and I put it together in 10 minutes and they love it.”

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Posted 1 year ago

“Customer service quick to rectify error in order input with a positive and friendly response”

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Posted 1 year ago

“After making a purchase, I encountered a problem while trying to apply the discount code. However, Sam came to my rescue through email and swiftly resolved the issue. His response time was impressively quick. Thanks again Sam!”

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Posted 1 year ago

“Order not yet received, (only placed today) - but they were helpful in amending my postage preference and waived the additional fee for next day delivery as a gesture of goodwill. So far so good.”

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Posted 1 year ago

“Made purchase from .com site and my invoice did not state USD (ordered from Canada) and was charged exchange. Contacted customer care to see if they could credit or reimburse me the exchange amount but they refused to entertain the idea and were not at all understanding. I will no longer purchase from a company that refuses to work with its customers.”

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Posted 1 year ago

“I had an extremely negative experience with this company. I was searching for a 16 x 7 soccer goal post for my kids and found one at a reasonable price on thier website. I also saw the same product on Amazon, but since their price was lower, I decided to make the purchase from them. The shipping was on time, but the product's quality was subpar. After a couple of weeks, one of the side pieces broke. I contacted the company to request a fix, and after some back-and-forth, they sent replacement side pieces. However, the problem persisted, with the side pieces breaking again after a few weeks of use. It became evident that the material was flimsy, and even minor impacts or slight wind would cause it to break. Frustrated, I wanted to return the product and receive a refund, but they started making excuses, claiming that I had installed it incorrectly or that my kids were responsible for the damage. They coerced me into reinstalling it, which was a painstaking process. However, the same issues reoccurred after a few weeks of use. At this point, I had enough and reached out to them with pictures . Finally, they reluctantly agreed to accept the return, but they insisted that I pay for the shipping charges. Keep in mind that I had to ship the product back from the US to the UK, and the shipping cost was almost as much as the refund itself, given the two heavy packages - one for the bar and the other for the remaining parts. I explained my situation, but they remained inflexible. Frustrated with their lack of cooperation, I had no choice but to file a dispute through my credit card company. Shortly thereafter, the seller came to terms, sent me a prepaid shipping label, and I returned the product. In conclusion, I strongly advise against purchasing any products from them and recommend avoiding this seller altogether.”

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Posted 1 year ago

“Really poor customer services. Have sent my parcel back via post office for a refund and have proof of this. Net world is refusing to give me a refund or a item in exchange. Been chasing for months now and there blaming me! When they have lost my return and still refusing to refund my order or let me speak to a manager”

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Posted 1 year ago

Net World Sports is rated 3.0 based on 413 reviews