Net World Sports Reviews

Name: Net World Sports
Rating: 2.99

3.0 Rating 410 Reviews

50 %

of reviewers recommend Net World Sports

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Metrics

3.0

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Net World Sports 1 star review on 17th July 2024

Anonymous

Net World Sports 1 star review on 16th July 2024

Heather

Net World Sports 1 star review on 20th April 2024

BENJAMIN EVERETT SPERRY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered the soccer net for my nephew I missed entering the CyberMonday discount code. I phoned the call center (in UK) and was fortunate enough to connect with friendly and efficient Jade -- who promptly adjusted the order and issued the discount refund. Wow, I wish Air Canada would be as friendly and efficient.”

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Posted 1 year ago

“Quick Reply and immediate assistance with question and purchase”

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Posted 1 year ago

“The most affordable source of balls and equipment for the high school rugby program I coach. Only knock against them seems minor - tacked on a pack of a dozen whistles along with the last ball order and only got the one whistle, and the strap broke on first use.”

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Posted 1 year ago

“We have purchased numerous tennis court benches from Net World Sports. We had multiple arrive damaged due to shipping, and Net World Sports stood by their product and either provided a discount or a replacement as needed until we were happy. I would hope they would work on packing the items better in the future to prevent this sort of problem down the road, but I am happy to hear that customer service did everything they could to right the wrong.”

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Posted 1 year ago

“THEY CAME QUICKLY AND WERE JUST WHAT I NEEDED!!”

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Posted 1 year ago

“Excellent service. I had some damage on my soccer net but they sent me back the new components promptly.”

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Posted 1 year ago

“I have received a wrong piece 198 The left post keep detaching !!”

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Posted 1 year ago

“Hi was talking to jade this afternoon. About my order.. and jade was so great at her job she assisted me in every way possible and to get my query resolved.. thanks so much jade hopefully my order arrives soon enough. Brilliant costumer service. Kind regards Des Byrne”

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Posted 1 year ago

“Very good customer service. I had forgotten to apply a discount code and when calling customer services for help Lisa had the problem sorted in under a minute! Excellent service!”

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Posted 1 year ago

“Great prices”

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Posted 1 year ago

“Fast shipping and best price I could find for our 12’x6’ soccer goal. Kids and I put it together in 10 minutes and they love it.”

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Posted 1 year ago

“Customer service quick to rectify error in order input with a positive and friendly response”

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Posted 1 year ago

“After making a purchase, I encountered a problem while trying to apply the discount code. However, Sam came to my rescue through email and swiftly resolved the issue. His response time was impressively quick. Thanks again Sam!”

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Posted 1 year ago

“Order not yet received, (only placed today) - but they were helpful in amending my postage preference and waived the additional fee for next day delivery as a gesture of goodwill. So far so good.”

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Posted 1 year ago

“Made purchase from .com site and my invoice did not state USD (ordered from Canada) and was charged exchange. Contacted customer care to see if they could credit or reimburse me the exchange amount but they refused to entertain the idea and were not at all understanding. I will no longer purchase from a company that refuses to work with its customers.”

Helpful Report

Posted 1 year ago

“I had an extremely negative experience with this company. I was searching for a 16 x 7 soccer goal post for my kids and found one at a reasonable price on thier website. I also saw the same product on Amazon, but since their price was lower, I decided to make the purchase from them. The shipping was on time, but the product's quality was subpar. After a couple of weeks, one of the side pieces broke. I contacted the company to request a fix, and after some back-and-forth, they sent replacement side pieces. However, the problem persisted, with the side pieces breaking again after a few weeks of use. It became evident that the material was flimsy, and even minor impacts or slight wind would cause it to break. Frustrated, I wanted to return the product and receive a refund, but they started making excuses, claiming that I had installed it incorrectly or that my kids were responsible for the damage. They coerced me into reinstalling it, which was a painstaking process. However, the same issues reoccurred after a few weeks of use. At this point, I had enough and reached out to them with pictures . Finally, they reluctantly agreed to accept the return, but they insisted that I pay for the shipping charges. Keep in mind that I had to ship the product back from the US to the UK, and the shipping cost was almost as much as the refund itself, given the two heavy packages - one for the bar and the other for the remaining parts. I explained my situation, but they remained inflexible. Frustrated with their lack of cooperation, I had no choice but to file a dispute through my credit card company. Shortly thereafter, the seller came to terms, sent me a prepaid shipping label, and I returned the product. In conclusion, I strongly advise against purchasing any products from them and recommend avoiding this seller altogether.”

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Posted 1 year ago

“Really poor customer services. Have sent my parcel back via post office for a refund and have proof of this. Net world is refusing to give me a refund or a item in exchange. Been chasing for months now and there blaming me! When they have lost my return and still refusing to refund my order or let me speak to a manager”

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Posted 1 year ago

“I ordered 5ft High Astroturf Slalom Poles - Pack Of 8 for $307 on Sept 12. On Sept 19 I followed up after confirming that I am not ordering from the UK but from North America and assured the equipment would be delivered expediently. On Sept 27, after no response, it occurred to me I got scammed. I wrote the company saying that I got scammed congratulations. I received a response finally on Sept 28 assuring me I didn't get scammed. On Sept 29 I wrote another message "still nothing" as no information followed his last email. On the same day I was sent that they are typing with their warehouse and that if I placed an order in the future they would compensate me and he apologized. Then nothing was sent, no tracking, no information about my order. So I sent this on October 3, 2023 "Good morning, You assured me this isn't a scam yet you don't respond to emails or give updates. Gareth I deserve a response. When will the product I ordered be shipped? That isn't rude or unfair, it is well within my rights to expect a minimum response." I had to follow up again with the main sales email and was told the person I was dealing with just went on vacation and that they would look into my order. Then another day went by and I explained that me following up with people on vacation after a month of trying to get my order is insane. They apologized again and sent me a tracking number. I finally received the order on October 16 and it was missing the base for the poles to stand up. No one contacted me and nothing was said. So I followed up (again) and was told they would look into it on October 17. Today I recieved an email saying that the base was shipped separately and from the tracking number it appears I won't be getting them for weeks. And no apologies this time.. This is ridiculous. Don't bother. There are way better companies who will have the decency to credit you and follow up with your order after so many blunders. Date of experience: October 17, 2023”

Helpful Report

Posted 1 year ago

“I bought a wet suit from Net World Sports which turned out to be small so needed to return but they're using every excuse to defer it. even though I don't even have to provide a reason, they behave like I need to beg and convince them. Though I meet all the criteria such as a simple paper tag (which by the way is fine in my case but could have been easily torn during transport) they're still bringing up new stuff and not responding my request to assist with the return. Not worth your time and nerves, there are tons of better alternatives out there.”

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Posted 1 year ago

“Worst customer service ever. Total scammers. Steer clear. I was sent a cricket net that was dirty, full of leaves and had mud on the poles and in a torn box. It was for a gift and wasn’t fit to give to the recipient so I emailed Networld Sports and asked to return it assuming that would be fairly straightforward- I’d been sent items unfit for sale so should be able to get a refund. I was asked to send photos but as it had taken about an hour to repackage it (it was massive and squeezed into a tiny box) I was reluctant to unpack again as the box had been badly torn when it arrived and I didn’t think it would survive being opened again. So they told me they’d take it back but I’d have to cover return shipping as they hadn’t seen photos - fair enough. I shipped it back assuming they’d therefore check it when it arrived with them. But then once they had it back, they did nothing, I didn’t even get a refund or any acknowledgment they’d received it. So I pestered and pestered sending several emails until eventually I received a partial refund with some funds missing. I pestered some more and several emails later, a bit more refund trickled thought. But now there is still some money missing from the refund for the purchase price, and they are refusing to refund the outbound or return shipping costs because I ‘didn’t send photos’. This is crazy- they have the item and can open and check the condition like any other retailer would and didn’t tell me this would be what would happen because I didn’t send photos. The customer services experience has been woeful - really the worst I’ve even experienced. They’ve don’t reply to messages unless you threaten something, then when they do they have made me feel like somehow I’m in the wrong for asking for a refund when I’ve been sent a used and dirty product not fit for sale. They have outright stollen my money. As I foolishly paid with Klarna it seems I have no way of forcing them to give me my money back as there is no chargeback procedure. So I am considering a small claims court claim as I’m so furious. This company are total scammers. Steer clear!”

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Posted 1 year ago

Net World Sports is rated 3.0 based on 410 reviews