NewYorkDress Reviews

4.4 Rating 17,485 Reviews

83 %

of reviewers recommend NewYorkDress

4.4

Based on 17,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Hello, I need the dress for September 15, I think it will be on time. CHIC AND HOLLAND AN330046 DRESS WINE / 14

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Asked by Eglee Junco (2 months ago)

Hello, I need the dress for September 15, I think it will be on time.

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Asked by Eglee Junco (2 months ago)

Can u get a size 2 on one of the red dresses?

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Asked by Valeria (1 year ago)

Can i get more pictures of the Cinderella Divine CD948CL dress?

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Asked by meagan (1 year ago)

Does it come with the gloves?

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Asked by Cheyenne (1 year ago)

Does it come with the sleeves / gloves ?

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Answered by Maranda (1 year ago)

What is the length on the Cinderella Divine J810 dress?

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Asked by Kim (1 year ago)

لقد طلبت فستان ماركة ماك دوغال مقاس ٦ وتم إيصال فستان ماركة تراني مقاس ١٠ ارجو سرعة حل مشكلتي لان مناسبتي قريبة

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Asked by ابراهيم (1 year ago)

Is there an option for next day delivery? I need a dress by Saturday and I am wondering there is a next day or 2 day delivery option that will guarantee delivery by then

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Asked by Emily (2 years ago)

Is the Portia and Scarlett ps2011 dress true to size or run small?

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Asked by Trina Parker (2 years ago)

Do you deliver overseas

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Asked by Randa (2 years ago)

Hello Randa, Yes we do. Please contact our customer service team for more specific details on this!

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Answered by (2 years ago)

What is the return policy? I purchased a gown and I need the next size. I need a return label to send the gown back and order the next size. Please advise.

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Asked by Lynda Llopis (2 years ago)

Please contact our customer service team for assistance. You can email info@newyorkdress.com or call 212-594-3600

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Answered by (2 years ago)

I found a pair of sketchers Max cushioning on your website, they are significantly cheaper on here than on their site. I guess just wondering why ? I'm in desperate need of a good pair of shoes so am hoping this price is correct for those shoes

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Asked by Traci L Criss (2 years ago)

Hello, At this time, we do not sell shoes on our site.

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Answered by (2 years ago)

Robes de mariées

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Asked by Françoise VEAU (2 years ago)

Vous pouvez acheter toutes les robes de mariée ici. https://www.newyorkdress.com/collections/wedding-dresses Si vous avez d'autres questions, veuillez envoyer un e-mail à info@newyorkdress.com

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Answered by (2 years ago)

How l can return the part number CR 855 because the size is not good

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Asked by Rogia (3 years ago)

Please contact our customer service team if you have questions about your order. You can live chat, email, or call us! Best Regards, The NYD Team

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Answered by (3 years ago)

J ai besoin des robes de mariées sirènes à bon prix

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Answered by Veau Françoise (2 years ago)

How long do I have to cancel an order with no charge

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Asked by Marie D Leger (3 years ago)

Hi Marie, You can cancel an order up until it is processed. This can vary. Please contact our customer service team if you have a question about your order. - The NYD Team

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Answered by (3 years ago)

I ordered 5 days ago but still no one replay ..? I tried to contact by email i am confused..

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Asked by Ashwaq (3 years ago)

Please call us 212-594-3600 or live chat with us as we would be happy to assist you!

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Answered by (3 years ago)

Thank you for shopping with us! We’re sorry to say that the item mac-duggal-5016dcl-midnight-blue-18 you ordered is exceptionally popular. In fact, it sold out as you were placing your order. We’re SO sorry for the inconvenience! Are you interested in another new style, or to cancel your order ? Let us know ASAP! Quantities are limited and going FAST. You can email us at info@newyorkdress.com or call 212-594-3600. We are currently awaiting your response on how you will like to proceed. My question is why didn't they reimburse me when they noticed the dress was not in stock till date?. I am still waiting for my reimbursement ASAP.

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Asked by Amadam (3 years ago)

Hi there, We would be happy to reimburse you in full! However, we always ask if you would like to exchange it with a different size, color, or style. This way, if you have your event soon, you will not have to wait to place a new order! Please contact us with your order number so we can process this for you right away. -The NYD Team

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Answered by (3 years ago)

I placed an order 5 days ago, and I still didn’t receive any update when the shipment is taking place! I need it before 3rd of may and it was expected to be delivered before this date, sent 2 email to ask fir update and no one replied !

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Asked by Rana (3 years ago)

Hello, we are so sorry about this. Due to the volume of emails, delays in responses may occur. But be assured we will respond as soon as we can - within 24 business hours. You can also call 212-594-3600 or chat with us live on our website. We thank you for your patience.

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Answered by (3 years ago)

We placed an order and now it says out of stock. But you took the money off our card. Please refund. The item is not available so it should not be listed for sally your website. The card needs to credited. Thank you

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Asked by Kelly champagne (3 years ago)

Hello, please contact our customer service team with your order number at info@newyorkdress.com or call 212-594-3600 to complete this request. We apologize for the inconvenience and will do our best to ensure your satisfaction.

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Answered by (3 years ago)

What is your return policy

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Asked by Kathy (3 years ago)

Currently, we are not accepting any returns or exchanges. All items are final sale. https://www.newyorkdress.com/pages/covid-19-updates

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Answered by (3 years ago)

I honestly thought I purchased a jumpsuit and now cannot fund my order, can you assist?

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Asked by Susan Minelli (3 years ago)