NewYorkDress Reviews

4.3 Rating 18,019 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is NewYorkDress returns process?

Helpful Report

(3 weeks ago)

Greater than 93% of reviewers feedback is NewYorkDress returns process could be better.

Helpful Report

(3 weeks ago)

16.33%

Industry Average

“ The listing said easy returns. After receiving the dress which is defective it says exchanges or store credit only. That is not a return. That is an exchange of credit. This is fake advertising. I need a refund. ”

- araceli gomez

“ I wanted to see the dress in another color option (Burgundy) but only the Mauve would display. Very disappointed. I also don't tend to recommend websites that do not offer returns. ”

- Thaddeus Price

“ You sent me the wrong dress and returns should be done with a few clicks online, but it is not. ”

- Michele Foley

NewYorkDress Reviews

Returns - Difficult