Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,715 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 24,715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used airport parking 3 times in the last 8 month and every time I've had problems either entering or leaving”

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(Short Stay 1) - Posted 5 years ago

“I booked and paid for short stay 2 to be closer to the terminal only to find it was all closed off and j had to use the long stay. What a waste of the extra money. You should not have let me book this if you knew it was closed”

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(Short Stay 2) - Posted 5 years ago

“Wasted our money in the Executive lounge. Poor facilities, tables a mess, far too cold air conditioning. The food was only 'school dinner' standard. Certainly would not recommend to anyone or personally use again.”

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(Short Stay 1) - Posted 5 years ago

“Took a long time to find a car park as all signs going round said full. Eventually parked in a full area. Bus was a long time in coming - more than 20 mins. Not as good an experience as have had many times before.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Arrived back in Newcastle on an early morning flight and spent a frustrating 30 minutes queuing for passport control. More passport terminals are required. As a result of delay at passport control (partly) my case had been taken by mistake from the luggage carousel and I had to make a special trip back to the airport a day later when the case was returned. All in all, not a good experience in the middle of the night.”

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Posted 5 years ago

“Having prebooked online, on arrival at the car Park, The barrier would not open and there's was no button for prebooked cars to allow us entry. We therefore just had to take a ticket and park. On return, the car that was parked opposite us, a black land rover reg BE13 NDA, had bumped into the front of ours and was still touching our car. When trying to leave the barrier would not open and wanted full payment. We had to visit the office to explain we had prebooked, so we could lexit. We mentioned about the other car and was just told to leave a note on the car. A very annoying experience for what we thought should be straight forward.”

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Posted 6 years ago

“The place is like a building site. Very dangerous for disabled”

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Posted 6 years ago

“No one in attendance at Meet & Greet on my return”

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Posted 6 years ago

“Poor service this time. Car parked at furthest away point possible, iced up, unable to access doors to load cases and disability chair. May as well have parked in main car park.”

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Posted 6 years ago

“Poor service on this occasion”

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Posted 6 years ago

“Very poor exit, trying to navigate your car out of the tight exit gates is a disgrace and with the fencing up makes it worse, The height of the ticket machines is poor, I use the car park weekly and see nearly every time people in cars having to get out, review this for yourself”

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Posted 6 years ago

“I park at the airport each week; the cost is high but it eouldn’t Matter if I was getting a good le of service. Unfortunately I’m not. Each week, because the camera / software can not recognise my private number plate, I am stppped at the barrier. It’s embarrasing being asked for money & holding up others; when I have already prepaid. This doesn't happen st Edinburgh, Leeds or Manchester.”

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Posted 6 years ago

“Positives: Entry to car park (next to terminal) was a breeze and there were plenty of spaces available. We opted for a space closest to terminal next to some parking barriers(there was a gap of at least 1 car length between barriers and my car) Negatives: Upon our return we found that the barriers had been moved closer to our car?They were now about 2 feet from it. Exiting the space was a bundle of joy - not! Think of Austin Powers 3 point turn. After finally freeing ourselves from the space we make our way to exit barrier. I had pre paid the parking online a week before but the machine was demanding £120 (something) pounds. After alot of back and forth with the chap on the intercom he told me my car registration wasn't on the system??? Fortunately I found the email with the booking, confirmation number and we were finally allowed to leave. We've parked with you twice before this and had no problems. The issue with the car registration is understandable, computers have glitches all the time, but being practically pinned in by a barrier is not on, this was human error on your part - not unacceptable. This will in no way deter me from parking with you again, I will just avoid any barriers and keep my booking details at hand upon exit. I suggest anyone else wishing to use this car park do the same.”

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Posted 6 years ago

“Car park building works not explained beforehand so arriving at 6.30am meant finding way thro building site in the dark. Not fun or reassuring if leaving car for a week on a building site.”

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Posted 6 years ago

“Meet and greet is not what I would call this, trade descriptions might be interested too. So I come to the car park. Go into the office all ready with my keys and paperwork, to be told “you will have to find somewhere to park it” on return the same a finger pointed in the general direction of my car. What a joke it should just be called closest to airport parking.”

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Posted 6 years ago

“No spaces available in the CP we paid for. Ended up parking a long way away. Not great service, despite premium price.”

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Posted 6 years ago

“We were allocated Short Stay carpark two, getting from here to the Airport departures was not easy in terms of having to go around workmen fences and not having pedestrian pavements to walk on. On returning to the car park, it was not easy to find the exit, there was a sign but the visibility of the sign could be improved. When trying to exit the car park the barrier would not open, I was booked until 22:00 and it was only 20:00 but the machine stated I was over the time limit.”

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Posted 6 years ago

“Carparks closest to the terminal are closed winter times, no logic at all. Bus transfers not so frequent. Why do the bus drivers ask where you are parked, when they should do the standard carpark route.”

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Posted 6 years ago

“The bus from the airport never seems to be waiting when flights arrive especially the late evening or early morning. This is proven by watching the amount of people that are walking to the car parks.”

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Posted 6 years ago

“There were no trolleys nearby. First had to walk up there with my child still in the car to find out there were no trolleys. Thank God i booked the short stay, but still had to walk on my own with 3 pieces of lugage and a pram.. So that took me ages. Would be nice if you are able to make a notice with the booking to get assistent if needed.”

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Posted 6 years ago

Newcastle Airport is rated 4.6 based on 24,715 reviews