Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant tell you how angry and disappointed I am with this company. All they have done is let me down. First I ordered a suit for next day delivery before 12 and they rang me at 2pm saying the payment on my American express hasn't gone through and need my address when I was six years old but only had my credit card for 1 year. DOESNT MAKE SENSE!! Then they got the suit sent out but the delivery driver rang me saying he hasn't got the whole suit as the stores haven't sorted it out. 2 hours later they sorted the suit out and it got delivered with a hole in it. so we couldn't wear it. Rang next obviously very upset and annoyed but they arranged fed ex to collect the ruined suit and didn't let me know it arrived back at next. 1 week later I have been chasing a refund, they informed me they couldn't find the hole in the suit. lucky for them I took a picture because I knew this would happen. SUCH A JOKE! now they are finally refunding me after 2 weeks of fighting.. worse company ever.”

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Posted 8 years ago

“After a stressful day touring many stores in the Manchester area for dining room furniture items, we arrived at Next Elk mill store in Oldham. Having been bombarded with sales talk and warned that "these prices will double by tomorrow etc." It was like entering a different world. The staff at Next were superb. No harassment, no pressure or sales talk. just pleasant helpful staff. Adele, Marme, and Nadine helped us with our requirements in a professional manner with no sales pressure or harassment. Just pleasant friendly service. it was a pleasure to shop in this store. Two male staff (one called Rob) helped us to our car with our rather heavy purchases which would not fit in the car resulting in 3 separate journeys. They were available each time I went back. This level of service is outstanding.”

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Posted 8 years ago

“My friend recently bought two Harlow dining chairs from Next. We visited the Fort Kinnaird branch in Edinburgh and found the staff very pleasant and helpful (young man in home department phoned other branch to find out if they had the Harlow on display- unfortunately did not get his name). The Edinburgh Straiton branch were also very helpful particularly Sarah who was very pleasant and ordered the chairs which were delivered in a couple of days - remarkable service. The delivery service was also first class (extremely reasonable charge). The chairs look terrific, good quality and great value for money. I would like to think that these comments will find their way to the store managers in question and also to the staff who deserve to be recognised. Many Thanks - a very happy customer. D Lorimer East Lothian”

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Posted 9 years ago

“I went shopping last week at Next Holmbush, Shoreham the service I received was exceptional and made my experience very pleasurable . Firstly in the children's department Paula proactively approached me and offered to look after my purchases while I continued my shopping, then Jon Luc in the shoe department offered his assistance and advice helping to make the right choices. I was so impressed by the level of service and customer engagement , it really does make a difference. Thank you and long may it continue.”

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Posted 9 years ago

“I bought 4 candles from next home thinking they would be good candles as they were £8 each when I started burning them I noticed they started burning unevenly they just burn in the middle so don't buy candles from next.”

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Posted 9 years ago

“Trying to make a purchase online, very poor website firstly could not have the item delivered to my local store the site said not available, rang customer service the answer i got was it may be because the store manager has no room to take stock even though I am paying for the goods, I also explained that I was having trouble entering my gift card towards the payment I was told to proceed to the end and that option will be available and sure it was but when I put the gift card details in it was rejected back on the phone, I have at this point spoken to five different people in India, the last person I spoke to and explained the problem explained that because I was redeeming a gift card he could not put the order through he said he would get someone to phone me back !!! no one has phoned. Throughout this whole process I tried customer services but just got e are sorry for keeping you waiting we will speak to you as soon as we can this went on for over 15 minuets I gave up !!! I rang the order line and guess what I got through strait away, but still no goods. I THINK NEXT NEED TO GET THEIR ACT TOGETHER !!!”

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Posted 9 years ago

“Customer service sucks and they let people order cards in your name”

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Posted 9 years ago

“GENUINELY THE WORST - I ordered a gift card online as a Christmas present. The next day I was called and told that I needed to give my date of birth in order to complete the order. Having already paid by credit card I found this strange, and said I did not want an account. They said they would cancel the account after this purchase. I then emailed Next to give them some feedback about their system which I found ridiculous. Their response to the criticism was to ask for my date of birth, they cannot discuss customer experience without it apparently. A week later, when the gift card had not arrived I telephoned, spoke to approximately 400 people (this may be an exaggeration), each one of whom wanted my date of birth ,my shoe size, inside leg and every address I have lived at since birth. It turns out that they had taken my money but had not sent out the gift card and in order to refund me they now needed my bank details. UNBE-F******-LIEVABLE!!!!!!! The customer service was the worst I have ever experienced - I had previously believed them to be a decent enough company.”

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Posted 9 years ago

“Excellent customer service!!”

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Posted 9 years ago

“Leytonstone mills. Bought snuggle seat from this branch and it was a pleasure from start to finish. All staff courteous, helpful and I cannot praise them enough. I will certainly be back and service was above and beyond my expectations. Thank you to all concerned”

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Posted 9 years ago

“I rang Next because i got a delivery but i didnt order the products, she stayed very calm and dealt with the problem.”

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Posted 10 years ago

“Next are not very clear with their opening and closing times, there has been a number of times that i have went down to the store but it's already shut.”

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Posted 10 years ago

“Next are so easy to acess. Was able to order a pair of boots and jacket and have them delivery. Amazion how speedy the service is nowadays.”

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Posted 10 years ago

“Really appreciate Next's help needed to exchange a birthday gift that i ordered online. Was able to exchange instore without any hassel saff where able to undrstand my situation, and done so in a calm fashion while dealing with other customer :):) Fantasic service!!!”

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Posted 10 years ago

“Next were very busy today however were still able to take time to deal with customers problems. They dealt with them with a positive attitude also which is very nice to see.”

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Posted 10 years ago

“thank you so much for the refund. I greatly appreciate the customer service offered. Hopefully my next order will run smoothly”

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Posted 11 years ago

“Absolutely appalling service recently. Lost package and awful customer service with no resolve. annoyed!”

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Posted 11 years ago

“I absolutely love the baby and kid clothing at Next which is why I get both my boys clothes there. With boys they HATE shopping and like the clothes at Next so I just buy it all online and everybody wins. Next always has really cute shirts and trousers in both my boys sizes and they love the jammies there too. I'm never in a huge hurry for the deliveries, but they seem to come in around 3 days.”

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Posted 12 years ago

“I shop at Next for both clothes and home ware. I usually do an in-store collection and each time I've picked up my order they ask for different forma of ID. I'm told one thing via email and another when I show up in the store so it's confusing and not that smooth of a transaction. Get your act together people.”

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Posted 12 years ago

“Next continues to send and charge me for their mail catalogue even though I have called several times and said that I didn't want it and to stop sending. They are always very apologetic, yet they keep sending it. I refuse to pay for a catalogue I didn't ever order and when I keep taking time out of my day to cancel. I don't have time for incompetence!”

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Posted 12 years ago

Next is rated 3.5 based on 1,300 reviews