Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“f I could give zero stars I would If I could give zero stars I would. This is probably the WORST customer service I have ever received. I placed order for a new sofa, loveseat and footstool at the end of March 2019 with a 12 week delivery time....I’m still waiting and now being told it might be November but they can’t be sure. Every month it’s put back because of issues with the supplier yet twice Next have attempted it deliver half of my order. They were told multiple times before hand that I don’t want it but persisted anyway making threats to charge me £30 if I didn’t accept half of my order or that it would get lost or damaged in their warehouse. They obviously don’t want it take up space in their storage and want me to start paying for an incomplete set. Their customer services are a complete farce. They should probably take some training courses about communication and returning calls to their customers. Absolutely disgraceful for what is supposed to be a reputable company. Bunch of GREEDY PIGS”

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Posted 5 years ago

“in Dundee Overgate on Friday, needed baby clothes fabulous guy very knowledgeable and pleasant. don't know name long hair 20 plus lovely nature. Thanks”

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Posted 5 years ago

“A chair purchased in 2015 now has a spring poking through. This is with normal wear and no one heaving sitting on it. I would have expected this item to last far longer without problems. Poor workmanship, I will not be buying furniture again. Next to not want to know. They only guarantee for 12 months. They obviously only expect it to last that long.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Excellent products every time and the delivery team are very reliable. A+ consistent service every time I buy online or in store. Thanks. A happy customer”

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Posted 5 years ago

“Love the quality of clothes for my girls from here, long lasting and lovely quality. Will always recommend the clothing and furniture from here.”

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Posted 5 years ago

“I absolutely love next and there online range.”

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Posted 5 years ago

“So disappointed with the apple scented candle it has absolutely no smell whatsoever....for £10 i definitely expected more, had much cheaper ones that are better :(”

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Posted 5 years ago

“We ordered a sofa in a next store, were told delivery would be 6 weeks. That time has passed and we got a letter saying it was delayed and “more likely to be around” another 6 weeks. Far too long to wait, we need something to sit on! Rang to cancel, no apology and they didn’t sound surprised. Off to order from another company.”

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Posted 5 years ago

“next took £24 out of my bank account recently ive rang up to ask why the money was taken on 3 occaisions i was told someone from recovery will call me back 10 days later still no contact from next”

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Posted 5 years ago

“Great clothes well fitting”

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Posted 5 years ago

“first time ive used next online will not be purchashing again items to be delivered today before 1 then got update to say it would be between 10am and 1400 still waiting also all the order is not coming today the rest will come tommorow and the only time i could be given is between 10 and 6pm do they expect people to change their plans to suit them because they cant organise orders joke wont be using again better using the smaller companies”

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Posted 5 years ago

“The “Next” online nightmare...I ordered 10 items totalling £451 on Next website. I decided to return all the items from both orders since some were incorrect and the others were unsuitable. After many days I received an email from Next saying they have received three items and my refund will be £64 At this point it was clear Next's online order management system was completely defective since they failed to recognise I returned all 10 items from both orders. According to my call log, I have spent 131 minutes talking to Next customer service...and despite my efforts they continually fail to process my refund. During this process they have made GDPR violations by requesting screenshots of my bank account. The customer service can't even tell me which items they have refunded...thats how bad Next's online order systems have become. I will be submitting a report to the Trading Standards, since this online retail behaviour is completely unwarranted.”

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Posted 5 years ago

“Very good in all ways”

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Posted 5 years ago

“I am 75 years old and so have had several sofas over my time, but this sofa is the worst I have ever had. Purchased early May and not cheap at £1700 the Portia corner sofa is very uncomfortable. Unless you sit right on the middle of a cushion, you will slide off to the side and end up sitting in a dip. I cannot wait to get rid of it. (This was ordered for me by a family member, as I was out of the country at the time. Order number 2432 4705)”

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Posted 5 years ago

“Don’t order from them! A nightmare and rude telephone staff after waiting ages to get through! Ordered a sofa and large chair in May, put down a heavy deposit to be told it would be delivered by early July, then end of July, now they don’t even know if it will Be in stock by august!!”

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Posted 5 years ago

“Orders never arrive on time and when you contact them next tell you they can’t make contact with Hermès!!! Appalling service”

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Posted 5 years ago

“Sam Woodward in Sheffield Home Meadowhall - excellent sat working to order our chairs ringing a number of different departments. Fantastic- followed up today great job.”

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Posted 5 years ago

“We moved to a brand new home and wanted new furniture, went to next home and placed an order for over £7000. We've had 9 weeks of problems and stress, furniture with bits missing, waiting in for days on end for non existent deliveries, items not turning up at all, and the countless hours spent on the phone listening to the one song! Not to mention my mattress being scraped through my stairwell and ruining my decoration. I spoke to several managers several times and one lady charlitte agreed to oversee my problems (what a joke I didn't hear from her again!) then she said we will compensate you when it's all resolved, when it finally was finished yesterday they said they would offer a £50 gift card!!!! REALLY NEXT RETAIL £50 to spend on more of your goods, no thanks! AVOID AT ALL COSTS, pay a little more and get better service please.”

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Posted 5 years ago

“£2000 of interest charged and they've still destroyed my wife's credit file. I've just been hung up on and lied to by a manager of the Collections team having discovered Next have destroyed my wife's credit file. Under scrutiny Next admit to £1968.75 of interest out of a total spend of £9788.69. I wonder how many of Next's "several million customers" understand that they are charging them 23.9% interest. Their most senior manager of their Collections Department explained that they would accept a payment of £1400 to settle a £2400 account but that they would be forced to continue to destroy my wifes credit file unless we pay the £2400. Not only is that bizarre but I'd love to understand how that is not blackmail as well. In one hand they offer to 'settle' but then explain they have to lie to the credit agency and say it's not settled unless we pay them the £1000 of interest. I really don't get how this company is FCA regulated, they couldn't explain it and clearly didn't understand their own offer of 'settlement' let alone the FCA rules. in the process of trying to get a fair resolution or even honesty from Next we've been hung up on by Ziyaad (senior manager of collections), Cheryl, Thenji. There appears to be no limit to the dishonesty Next will employ on recorded calls So in summary if you don't like being lied to, hung up on, profiteered from and then blackmailed it may be worth going to a shop and buying your clothes rather than using next.co.uk who seem quite happy to make up the rules as they go along. The 54% of 1* ratings on Trustpilot would seem to support my summary of this business. AVOID.”

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Posted 5 years ago

Next is rated 3.5 based on 1,289 reviews