Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@next.co.uk

Write Your review

Tell us how Next made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy all my clothes from Next. The quality is excellent and price is reasonable. I look forward to each season and the sales. Online service is great offering next day collection or delivery.”

Helpful Report

Posted 7 years ago

“very quick delivery and excellent customer service”

Helpful Report

Posted 7 years ago

“Next day delivery and specific time slots, so no waiting in all day.”

Helpful Report

Posted 7 years ago

“Thank you so much Next, for ruining my daughter’s Christmas by your absolutely appalling practice! You managed to ship the present to the wrong address, not even informing me that you were about to deliver, or even informing me afterwards that you had attempted delivery after your failed delivery –wrong address remember… Then when I enquired about this parcel and found out what had happened, you informed me that the item was now out of stock and you could not ship it back to me for this reason. Your team people are acting like robots instead of using basic common sense, ie. I AM NOT TRYING TO ORDER A NEW JACKET, I WANT THE JACKET I HAVE ORDERED LONG AGO SENT TO THE CORRECT ADDRESS! This jacket does exist and is lying somewhere in a warehouse because no one in your team is able to stop and think instead of acting like a human robot!! Oh! and of course to top everything up, I am now told that I have been refunded for my “return”, but obviously the shipping costs have not been refunded!!! To sum it up: absolutely appalling service both from the team dealing with the order and from your after sales service.”

Helpful Report

Posted 7 years ago

“Re review below, it’s Brakedale sandles not Brakeburn”

Helpful Report

Posted 7 years ago

“Brakeburn Ditsy Daisy Sandals, these are £6 and in stock from the Brakedale company, next directory are charging £30 for them. It’s a disgrace. I also had a complaint about 24 hour delivery service taking several days, no one even acknowledged my complaint.”

Helpful Report

Posted 7 years ago

“Fast delivery service. good quality clothing that fits true to size.”

Helpful Report

Posted 7 years ago

“They have such a variety of goods online and I send for them to be delivered to my local store which is on my way to work every weekday. They have no problem sending them back. Good sale prices.”

Helpful Report

Posted 7 years ago

“Quality product and fast delivery”

Helpful Report

Posted 7 years ago

“The service was great and the staff were well presented and cheerful:) The clothes I bought were just what I was after.”

Helpful Report

Posted 7 years ago

“Good online presence but also ordered size in store when something wasn’t in stock”

Helpful Report

Posted 7 years ago

“Delivery of all items came quickly”

Helpful Report

Posted 7 years ago

“Good service in store.”

Helpful Report

Posted 7 years ago

“I like NEXT due to the fact that their web pages are easy to navigate, the clothes are of good quality, prices to suit everyone. The speed from order to front door is exceptional service. In store staff are pleasent and experienced when you ask them a question. Nothing appears to be too much trouble whether it be on line, or in the store NEXT offer a fantastic service.”

Helpful Report

Posted 7 years ago

“Placed order on 30th December and was supposed to receive my order by 24th January. On 17th Jan received email that my item is in warehouse and that it will be dispatched within next 24 hours. Checked my bank account and next had deducted money for the purchase. On 19th Jan received an email and a text message that I will get the delivery on 20th Jan. Waited all Saturday for my delivery and received nothing. Next day contacted customer services and was told that my item is not in stock! When asked why I received all the emails with delivery confirmation was told that they expected to receive item from supplier, but they have no stock now and that it is a matter of waiting now when the item will become available and they don't know how long it may take. So now I'm a £100 short have no coat and might not even get it by the end of the winter. Honestly I did not expect such poor service from Next...”

Helpful Report

Posted 7 years ago

“Ordering on line was quick and easy. I ordered more than I needed, returning the goods and refunding me was simple and easy too.”

Helpful Report

Posted 7 years ago

“Good clothes and choice of clothing and quality but there is never enough stock online for some items! It shouldn’t be on if it’s out of stock especially dresses”

Helpful Report

Posted 7 years ago

“Plenty of choice, great fitting jeans, easy to order & fast delivery. Also easy to return items.”

Helpful Report

Posted 7 years ago

“Purchased black bootcut jeans, the most comfortable jeans ever from the Next website which was really easy to use and collected them from the shop. Not many places selling bootcut jeans so I was delighted. All staff were really helpful at Greenford Westway. The best Next shop around.”

Helpful Report

Posted 7 years ago

“Very easy online ordering, great comm's, very fast”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews