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Next Reviews

3.5 Rating 1,289 Reviews
64 %
of reviewers recommend Next
3.5
Based on 1,289 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@next.co.uk

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Next 1 star review on 4th August 2024
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Next 5 star review on 3rd November 2022
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Next 5 star review on 3rd November 2022
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Next 1 star review on 15th September 2022
Christine
37
Anonymous
Anonymous  // 01/01/2019
Good online presence but also ordered size in store when something wasn’t in stock
Helpful Report
Posted 6 years ago
Delivery of all items came quickly
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Posted 6 years ago
Good service in store.
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Posted 6 years ago
I like NEXT due to the fact that their web pages are easy to navigate, the clothes are of good quality, prices to suit everyone. The speed from order to front door is exceptional service. In store staff are pleasent and experienced when you ask them a question. Nothing appears to be too much trouble whether it be on line, or in the store NEXT offer a fantastic service.
Helpful Report
Posted 6 years ago
Placed order on 30th December and was supposed to receive my order by 24th January. On 17th Jan received email that my item is in warehouse and that it will be dispatched within next 24 hours. Checked my bank account and next had deducted money for the purchase. On 19th Jan received an email and a text message that I will get the delivery on 20th Jan. Waited all Saturday for my delivery and received nothing. Next day contacted customer services and was told that my item is not in stock! When asked why I received all the emails with delivery confirmation was told that they expected to receive item from supplier, but they have no stock now and that it is a matter of waiting now when the item will become available and they don't know how long it may take. So now I'm a £100 short have no coat and might not even get it by the end of the winter. Honestly I did not expect such poor service from Next...
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Posted 6 years ago
Ordering on line was quick and easy. I ordered more than I needed, returning the goods and refunding me was simple and easy too.
Helpful Report
Posted 6 years ago
Good clothes and choice of clothing and quality but there is never enough stock online for some items! It shouldn’t be on if it’s out of stock especially dresses
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Posted 6 years ago
Plenty of choice, great fitting jeans, easy to order & fast delivery. Also easy to return items.
Helpful Report
Posted 6 years ago
Purchased black bootcut jeans, the most comfortable jeans ever from the Next website which was really easy to use and collected them from the shop. Not many places selling bootcut jeans so I was delighted. All staff were really helpful at Greenford Westway. The best Next shop around.
Helpful Report
Posted 6 years ago
Very easy online ordering, great comm's, very fast
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Posted 7 years ago
Customer service are always available, very helpful. The sizes are always available to.
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Posted 7 years ago
Great customer service didn't have what I was looking for in store and they ordered it in for me excellent service.
Helpful Report
Posted 7 years ago
Ordered goods online, arrived in store for collection the next day. Received email to let me know they were in store. Unfortunately goods did not fit. Took back to store, very easy returns process, staff always polite and helpful. Email received acknowledging return of goods the same day. Next day advised of refund and into the bank the same day of next day. Couldn't ask for a better or more fluid service.
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Posted 7 years ago
I love their clothes especially for kids.. Amazing quality and love the prices more on sales!
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Posted 7 years ago
As usual good range of mens clothes to choose from and delivery is quick too.
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Posted 7 years ago
Bought the sculpt jeans in the sale. Love em. Fit well.
Helpful Report
Posted 7 years ago
Brilliant choice customer service delivery and great couriers fantastic sales and deals great easy return process always buy from next and recommend to family and friends
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Posted 7 years ago
Orders always arrive Returns are easy to do Excellent customer service
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Posted 7 years ago
Excellant valued customer
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Posted 7 years ago
On hold to customer service last night for over 45 minutes had to ring again from another phone finally got through to be told nobody can deal with my complaint promised a call back today still waiting
Helpful Report
Posted 7 years ago
Next is rated 3.5 based on 1,289 reviews