Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped at Next for many years very successfully in terms of household merchandise. Not so impressed with casual ladies wear anymore but at least they are still trading! Love kids wear. Do not like their website one bit. Often difficult to log in and slow to respond at best of times. Much trouble logging in to make payments too. Often says try later...cant be reached at moment. Dont have deliveries any more. Clothes were coming creased, on a couple of occasions fit for the bin they were so poorly packed. Other goods broken. Complaints did, however, get apologies at least. Overall not the same company they once were in my opinion. Pricing actually quite fair mostly I think.”

Helpful Report

Posted 3 years ago

“Bought several tops online. First package, I did not open. The garment was thrown unfolded in and crumpled and the plastic bag had only one edge sellotaped. It stank of stale perfume...awful! I wondered how it ever got checked and passed for re-sale. All other tops, despite being the same size, were either too tight or too large. Very disappointed in the sizing and quality. Moreover, I was disgusted with the smelly one. They’ve become sloppy and complacent, I feel. I was a regular Next shopper. This order has made me hesitate about ever using them again”

Helpful Report

Posted 3 years ago

“I got dress it was too tight so returned they got me next size next day delivery that wasn’t much difference so I returned it with the receipt for the first as they only gave me one receipt the assistant kept ask for receipt for second size which I could not give as they only gave receipt for first she said rudely did I ask for one ?? I replied not up to customer to do your job she really upset me so rude I’d never go back again after the way I was treated at deepdale retail store Preston no customer service and way she said put your card in to get refund was disgusting I’m very annoyed”

Helpful Report

Posted 3 years ago

“Variety of garments for every one. Has a very good collection of dresses. Staff behavior is very soft. Next Shop Cheetham hill Manchester”

Helpful Report

Posted 3 years ago

“We have had our next corner sofa and snuggle chair for around 2 years. They look much older. We asked for a technician to come out to have a look which he did. He said the cushions were beyond the point of being able to be re-shaped due to the cheap material used to fill them. This is despite us plumping and turning them daily. The material is also worn and frayed in many places and the frames have creaked from new. Next’s response implied it is our fault and referred us to the care guide! They also offered to sell us replacement cushions! I found this extremely patronising. We had our last sofa (not Next) for over 15 years. I doubt these will make it to 3. I will never buy any Next furniture again, the quality is terrible”

Helpful Report

Posted 3 years ago

“Don't believe a word they say about delivery dates!! Today I have a child's birthday and no present to give her. I am devastated. All they will say is it was dispatched Tuesday, and this now Saturday.”

Helpful Report

Posted 3 years ago

“Delivery of some sandals were delayed by 5 days by which time I had already attended the event I originally ordered them for. The courier gave 3 different time slots across 2 days and failed to deliver within any of these. The sandals finally arrived more than an hour later than the last 2 hour slot. Sadly the problems did not end there. The shoe box which was damaged contained sandals a size smaller than those ordered although the the label on the box stated the correct size. I’m now have to go to the bother of returning them. All very frustrating and time-consuming.”

Helpful Report

Posted 3 years ago

“Terrible customer experience from next. Massive issues from start to finish on purchasing a table, bench and chairs online!! 10 calls later along with explaining to 10 different people the same story along with being told i basically imagined something when it was in black and white.... Manager calling me same day to go over issue and still nothing 5 days later. Disgraceful.”

Helpful Report

Posted 3 years ago

“Bought a pair of next women's shorts, first time of wearing them the seam comes apart. I had to return to store for refund, no apology from the member of staff, asked if I could have them replaced, she told me I'd have to pay the £3.99 delivery for them to come into store, even though I had to use my fuel and pay for parking to return them to store! Once home I went to re order and they were unavailable (the girl in store assured me they were available to order). Sadly I think the quality of their clothes has declined and obviously there is no such thing as customer service.”

Helpful Report

Posted 3 years ago

“Next used to have good clothes. Just couldnt believe the very poor quality of most tops. Pricey and just rags. Primark tops for €7 better quality. Now stuck with a Next card to the value of €78 as had to bring back 4 out of 5 items. Wouldn't refund back to my One4all card.”

Helpful Report

Posted 3 years ago

“Since lockdown I have been desperate to do some Next shopping in Parc Tawe Swansea. The staff, even though exceptionally busy always have time to spend with you and check stock levels. Diane went out of her way to check the stockroom for an item that wasn’t on the sales floor rails and to my delight she found what I was looking for. The same applies to the staff in the Home furnishings department staff were all very courteous & had a very professional manner. Well done Next it’s a pleasure shopping in your store 😊 Thank you”

Helpful Report

Posted 3 years ago

“I visited Next at Cheltenham Gallagher REtail Park on a busy Saturday morning (16th May 2021). The staff were very busy dealing with customer collections but Victoria spent some considerable time tracking down a duvet for me - in display in store, but not on shelves nor in catalogue. She found it and asked a nearby store to put it aside for me to collect later. She really went the extra mile.”

Helpful Report

Posted 3 years ago

“Delivered dog bed covered in thick black mould spores - utterly disgusted!”

Helpful Report

Posted 3 years ago

“Bought jeans and wore them once for work. Jeans was defo not tight and quite stretchy but at around 2pm on first day of wearing, the top bottom snaps. Definitely poor quality. DO NOT BUY FROM NEXT!”

Helpful Report

Posted 3 years ago

“Ordered a jumper for delivery to store - guarenteed to arrive by 1pm on 6th May. Recieved an email at 7am on 6th May "We're really sorry, but 1 item is going to be delayed, we should get these to you in the next few days". I logged into my Next account to see if there was any more information. The info in my account says "expected delivery by 28th September"! 1st and last time I shop at Next”

Helpful Report

Posted 3 years ago

“Great choice and quality”

Helpful Report

Posted 3 years ago

“Terrible customer service. The delivery service is completely inflexible. Horrible delivery workers. They wore NEXT signed jackets and drove a NEXT van but NEXT deny that they work for them. They turned up and refused to put the furniture in the allocated room, which their website clearly states .., the will. They then went and got in their van and went to sleep for 35 minutes in front of our house... also blocking our neighbours drive. Horrible unprofessional, rude people. On top of that.... we opened the first box and the draw was broken🤯. After ringing a load of numbers we were fobbed off with a new delivery date for 2 weeks time. Now we have a load of heavy boxes blocking the hall. Don’t buy NEXT”

Helpful Report

Posted 3 years ago

“I was delighted this week with super help from the staff at Next The staff in the home department were fantastic and I was so impressed excellent customer services and really helpful. I was so happy with outstanding customer services. Great they have Laura Ashley products . Fantastic news Thank you to staff at Next Mannington swindon.”

Helpful Report

Posted 3 years ago

“I have just bought my son some summer essentials and was very happy with my purchases from next. Got 4 t-shirt, 3 pairs of cotton shorts, 5pk of vests, 4pk of boxer shorts and also 7pk of socks all for under £95. Not only are the super good quality, they're also on the slightly larger width size, as my son is on the sturdy size, he has room to move and climb, alot of other brands are not width enough in the bottom and thigh sections. It has also made my child enjoy trying on his clothes, instead of squeezing into them, then getting upset. Well done NEXT”

Helpful Report

Posted 4 years ago

“Great fast delivery and quality clothing”

Helpful Report

Posted 4 years ago

Next is rated 3.5 based on 1,300 reviews