“Graphics card I had ordered took 13 days. The price was better than elsewhere but I would have preferred to have not waited as long.
Shop here if not in a hurry and more concerned about spending too much.”
“I placed 5 orders (totaling nearly £1900) on the 07/05/2015 (I had to do 5 separate orders as their system won't let you put more than 1 discounted item in the basket using their "found it cheaper" option).
After much nagging (because my orders were just showing as "processing" for ages) I finally received 3 of the 5 items I ordered after nearly 2 weeks! The other 2 items (value of over £850) were still "processing", I complained about this and to their credit got a polite email & phone call explaining that they were very sorry & my orders were being discussed with their suppliers. On the 19th of May I spoke again on the phone and was PROMISED that the main component of my order would be delivered to them from their suppliers the next day, this did not happen & by the 22nd of May they still did not have my items. I asked for a refund and immediately ordered the components from another site. Within a few minutes I had a call back saying that my main order was actually dispatched on the 18th of may & I should expect it shortly, I was also given the tracking no.
When I checked this tracking no. it was actually the no. of one of my other orders that I had already received!
I called back and asked for an immediate refund, but was told that refunds can take between 7 to 14 days. I asked why this was & was told that there is a backlog of refunds & "when the funds are available" I would be sent my refund!
ALARM BELLS STARTED TO RING IN MY HEAD!!! If the money that I had paid them was "not available" to refund me, then how could they possibly have purchased my items from their suppliers? No wonder I did not get my items!
It is my humble opinion (as I cannot prove this) that this company is in financial difficulties & is using the money from new orders to fulfill old orders / refunds!
I finally got the refund authorized on Saturday the 6th of June and it arrived in my account today on the 9th of June.
NOTE: the refund was only authorized after several emails & phone calls explaining that I would take legal action against them if they did not give me my money back. The company had already BROKEN THEIR OWN POLICY (14 day refunds) and had BROKEN THE LAW (Distance selling act states that a refund MUST be given in 14 days).
PLEASE READ THE REVIEWS ON OTHER WEBSITES AS WELL, MANY OTHERS HAVE HAD THE SAME SORT OF EXPERIENCE AS ME!
BEWARE OF NIGEL O'HARA - Forewarned is forearmed!”
“I placed an order for a well known citizen watch which said it was ordered by request on purchase... I thought this would take a few days to order and be delivered. However, I ordered the watch on 09/04/2015 and after two weeks I decided to raise a support ticket. What followed was several more weeks of useless emails being sent to me promising that the watch would be sent as soon as possible.
I continued to "be patient" as the emails from the support team suggested me to do. I spoke to someone on the phone after they called 10 minutes before the company closed for the day... they couldn't resolve my issue and seem to be untrained. I am pretty sure a chimpanzee could have helped me more.
By the 22/05/2015 my patience had run out. I had waited for 45 days, yes... FORTY FIVE DAYS, and was still getting the same useless answer... "We are expecting your watch to be delivered tomorrow or the next day and we will send it as a priority, please just be a bit more patient"
I had received no update in relation to my order and every person that I spoke to via email and telephone was useless and did not help or provide me with an answer as to where my item was.
On the 22/05/2015 I requested a refund. I am sure you can understand that waiting for 45 days for an item you paid £290 for, is NOT ACCEPTABLE.
The date is now 8/06/2015 and I have still not had the refund issued. Nigel Slo'Hara has now had my money for TWO MONTHS!!!!! Are you kidding me?! This company is taking peoples money and then sending them on a wild goose chase.
P.s. They do not even have a number you can call them on to discuss issues, just a useless number which tells you to go onto their website and click on the live support button - which isn't even live support, its far from it and they take several days to respond sometimes.
CUSTOMER SERVICE - USELESS
WEBSITE - USELESS
DELIVERY TIME - NON EXISTENT
PRODUCT REVIEW - NEVER RECEIVED IT
LEFT ME FEELING - ROBBED AND FRUSTRATED
OVERALL RATING - USELESS
As you can see from my review, I am not happy. I have tried to explain how frustrated this order has left me... Do not order from this website! You will only find yourself wasting more time leaving a review like this 2 month after your order, without the money you paid for the item in the first place.”
“Ordered a watch 6 weeks ago now, attracted by the price, but as yet no delivery and money taken from my account on the same day!
Absolute disgrace and as previous comments have stated, not sure how on earth Nigel O'Hara trade!”
“Waited nearly a month for my purchase when i asked how much longer told waiting on supplys.I told them to cancel it and issue refund am still waiting after 20 days. shocking service it should be reported to trading standards in fact i think i will do just that.”
“Ordered item in jan this year still not received it despite contestant messages promising it will arrive shortly due to supply issues, do not order anything from this company”
“Product arrived quickly but with the wrong specifications. A month after asking, I am still no closer to resolving the matter. The sign at the top of their page stating (at the time of writing) "Live support system, Avg reply: 2:15 hr(s)" appears to be a blatant lie - staff often take over a week to respond. Avoid at all costs.”
“Placed an order then changed my mind after reading all the really bad reviews. Payment was taken very quickly after I ordered the item but it didn't take too long to get a full refund. I wouldn't purchase from them again just because of the really bad reviews, I think I must have been one of the luckier ones this time! I've given Nigel O'Hara 2 stars because I got responses to my emails and I got my money back, now need to get my name off their mailing list.”
“Ordered a pair of diamond earrings for my wife off nigelohara.com
They were for a function last night and arrived in great time. My wife got loads of compliments for them and needless to say I have a huge amount of browny points in the bank!
Would definitely shop there again!”
“I have ordered one item from this online shop and i have waited for about 20 days and i didnt receive my item so i have request the refund , after i request refund they said ok but im still waiting for my money . Very poorservice , im very disappointed”
“Ordered some Denby plates from nigelohara.com and was a little dubious due to the recent reviews for this company. They still have a better overall rating compared to some other similar department stores!
Plates arrived today in pristin condition, i even got a discount for my next purchase!
Needless to say I'll be back and I'm more than happy to recommend this company”
“Ordered on 29/5/15
Item arrived today (3/6/15)
Overall, really happy. Bought a Samsung UE22H5000AKXXU off them and it was in stock, arrived well packed and works great!
More than happy and would recommend to anyone!”
