“I ordered a 48' inch TV Online on 14 Sep 2015 !it arrived with 10 day delay! when I opened the box I found that the TV screen is broken!i contacted the customer service using support ticket(no phone number available)!they asked me for a couple of photos twice with a lot of delay each time!they did not even give me a time schedule!!!
I paid them with my debit card about 1 month ago and still I do not have a TV at home!!!
I do not know what should I do?what is going to happen for my money?should I start a legal complain?
still they have not make a replacement after 7 days!waiting for them to replace or refund!I will let you know if they do!!!!
worrying,disappointed and bored!!!!”
“Worst company I EVER USED AVOID
Hi i will not use this company again very poor service
I orderd a dell monitor order 154448 1st August on my account it said dispatched 6 august 21st stiil not received item emailed for tracking number no tracking number could be provided this company DOSE NOT keep stock they drop ship diffrent company supplies your goods this was confirmed by their staff
I managed to find phone number on internet clever phone system without ext number it automaticly cuts you off phoned friday 21 st they said item deliverd will phone you back no call back i phoned on monday 24th goods will be dispatched today 24th tracking number provided but item cant be tracked
I did FINALLY receive my goods today 27th August thanks David for your help
Im relived that i received my item but will not be using them again you have to wait days for them to reply to emails no stock poor customer service no response to emails
It seams they keep your money as long as posible till the customer gets fed up waiting starts to complain or requests refund waits weeks for refund”
“Avoid Nigel Ohara like you would the plague, order placed 18th June, no product delivered money held until 7th August!!
I as others was drawn in to placing an order and Paying for a 55” Samsung TV on the 18th June2015 by what appeared to be a very attractive price. However after 3 weeks I emailed them for an update (they don’t give out a phone number, but if your having a problem with them I have included some below) to which I received a standard response saying they were working with their suppliers to fulfil the order but as no date was given in the reply I cancelled the order and requested a refund, what followed I can only describe as an expertly executed lesson in procrastination.
Below I have pasted an exact copy of one of the more elaborate excuses given, in one of more than 12 responses to my questions regarding their reluctance to refund..
“Good afternoon, Please accept our apologies that you have not yet received your refund. Recently our Finance Department has changed transaction provider and as such we are unable to automatically refund the card that initially placed the order. In order to process your refund, we will need to take your card details manually. This will entail us taking some details from you over the telephone (name on your card, 16 digit card number and expiry date - we do NOT require the 3 digit security number). Please advise us of the most suitable time for us to contact you and if possible the most convenient phone number. We appreciate your patience and understanding in the matter and look forward to resolving this situation as quickly as possible for you. Kind regards,””
“Placed an order then changed my mind after reading all the really bad reviews. Payment was taken very quickly after I ordered the item but it didn't take too long to get a full refund. I wouldn't purchase from them again just because of the really bad reviews, I think I must have been one of the luckier ones this time! I've given Nigel O'Hara 2 stars because I got responses to my emails and I got my money back, now need to get my name off their mailing list.”
