“toller Laden, eine riesige Auswahl, die QualitΓ€t ist sehr gut, die Lieferung ist ΓΌberraschend schnell, im Allgemeinen bin ich mit dem Kauf zufrieden, danke ich werde mehr bestellen”
“Worry customer service EVER! Absolutely embarrassing and Iβll never buy from the again. I ordered a pair of limited release Jordan 1βs and they immediately sold out after. The company that shipped them couldnβt find my place and took them back. I called Nike, who had the rudest and least helpful staff Iβve ever encountered, and told them what happened. You would think they would just reach out of the company and tell you them to send it back to me but that would be too easy and the right thing to do. They tell me itβs not their problem and I have to call the 3rd party vendor they use and fix the issue myself. The opposite of customer survey. They made the mistake and then pawn it on their customers to figure out. The worst service Iβve ever seen. Called and spoke to 2 different managers who told me two different stories. Donβt ever buy from them, they can care less about any customers.”
“Great in store and online experience
Brilliant customer service
Very easy and simple to use website with great offers and a variety of range of products”
“Had nike boots for 10 years.
The quality has declined Using Muzino, leather stitched to footplate, no nomparision in quality
Nike boots wouldn't last a season.
Best decision to drop Nike”
“The worst experience I have ever received. not only did I NOT receive my items but Nike customer service did not help in finding where my items had gone nor did they even bother to assist in organising a return. They had taken my money out of my account however only after 11 days of me continuing to ask where my items are they gave up and just simply stated that they would issue a refund. Appalling delivery service. waste of time and no explanation of where my items had gone.”
“Had a pair of air jordan 1 added to basket as soo as item went live, payment details already saved and then get the following message see attached photo!! Absolutely fuming as I actually genuinely want a pair and all that's happening is people are buying them to flog on ebay at a ridiculous price. Then tried again where again got as far as the checkout and get the message you weren't selected!! Ffs 'selected' to actually purchase an item what a joke.”
“Waited 5 months so far and still havenβt received my cash refund for a bag that I brought that had a damaged zip. Ive been given a voucher to spend after 4 months but i no longer want to shop with Nike. EVER.”
“Yesterday, I was at the Nike store in Johnson Creek, WI.
At the checkout ~ I was told THAT if I sign-up I'll get a 15% discount that's good for 24 hours.
So, I said we had signed up a few months back and NO ONE TOLD US ABOUT THIS DISCOUNT BACK THEN; In that case, I should get the 15% DISCOUNT NOW as it WAS A MISTAKE DONE BY ONE OF YOUR OWN ~ SIMPLE !!!!!!
He called the LEAD/MANAGER Mr. Leonard Brox. I explained to him that I should get the 15% off as I WASN'T TOLD BACK THEN THAT I could get a 15% off when I had signed up a few months back.
He asked for my email THAT I HAD REGISTERED WITH (so I gave it to him), he ππ saw that I hadn't got that discount. I kept requesting him to apply that discount now - but, it was of no avail.
Instead, I was asked to signup with a different email, if I wanted the 15% discount. Finally, I did manage to get the discount (after creating a brand new account with a different email). AND I AM THINKING OF ALL THE TIME WASTED and AFTER MAKING MY LIFE MISERABLE AND LEAVING A FOUL TASTE IN MY MOUTH - How did it help Nikeββ
Now
~I have marked ALL EMAILS COMING from extension Nike.Com asβJUNK β‘That affects Nikes.com's rating; it essentially takes emails from NIKE to anyone in the world to their junk folder (talk to your IT person and they'll explain).
~~I am writing this NEGATIVE review to show NIKE is harassing its customers.
~~~NIKE's policies & procedures are useless or their PROCEDURES ARE NOT customer-friendly. Here's why???? If I can easily get the discount of 15% by registering with another email THEN why not just apply the discount anyways with the previous email????
~~~~Lead/managers have an attitude (I think the former is the problem).
Mind you ~ The manager logged into Nike's system to check with my previously register email whether I had got the 15% discount or not; he SAW that I HAD NOT got the discount.
Instead of all this Hoopla he created ~ he could have just applied the 15% discount with a code, I think it is important to keep a present customer happy than to spend π²π²π²π²π²π²π²π² on advertising etc. to increase footfall into your stores. Just remember Tesla doesn't advertise but sells easily (talk to any tesla owner and he has a positive story/experience to tell).
Just to put it in perspective, I am wasting/taking the time to write this review - ONLY because of 2 reasons.
Firstly because I was for 4 years the PROFIT CENTER HEAD of a Supply Chain doing over USπ²2 Billion a year (I know what I am talking about), I had created/changed the Standard Operating Procedure SOP that's being used even today & Secondly I like Nike products and a company is only as good as its image in the minds of customers. Addidas and Nike are almost similar products if People keep getting this kind of treatment. They WILL πSTOPπ BUYING NIKE PRODUCTS.
This message is NOT to get a boot to the managers at this store or any other store, but to improve the policy and give the manager the power to keep the customers happy.
Quite frankly ~ Nike should create a positive experience/story for the customer
I SHOULD NOT HAVE TO WASTE EVEN A SINGLE SECOND AT THE STORE TO GET THAT DISCOUNT. Remember, I still got the discount.
I rest my case π
@iGrowCash”
