“Nike is a horrible company that could care less about its customers. Nike will take your hard earned money for shoes they don’t even have in stock. And then will simply tell you “We’re sorry” as though this is the 6th grade and that apology is supposed to suffice. Horrible company. If you want shoes find another company!”
“Received damaged product and on asking for a partial refund since the product was limited edition, customer service was pushing on returning the product, I do want them to realize it takes weeks to reach product and then because of your service standards customer like me have to invest our time again and again. It's been a nightmare dealing with customer service and I wish it has a negative rating option. I will continue buying NIKE products but never from their website. Regretting the decision. A big NO for first-time buyers.”
“Sent me the wrong item. To get my refund I need to print out a slip, repackage the item, find a post office during COVID lockdown, then wait 3 weeks for my refund. Oh and then reorder for the correct item. If they make a mistake, they make you do the work - they could have sent me a prepaid and addressed satchel to return the wrong item and processed an immediate refund - instead they have a broken process. Don’t buy off them online.”
“june 30,2021 i placed an order 2 jordan 1 in nike.com. im frome philippines. and it delivered july 5,2021. all jordan 1 are 100% legit. and fast delivery”
“WON A RAFFLE FOR MENS SIZE 10 UNC DUNKS ON THE SNKRS APP. PAID 100 FOR THEM. NIKE SENT ME TODDLER SIZE 6C WHICH ARE ONLY 50 DOLLARS. CALLED NIKE TO MAKE THIS RIGHT. THEY SAY " WERE SORRY BUT WERE OUT OF STOCK OF YOUR SIZE." (WHICH I WON BY RAFFLE!!!!! ALMOST IMPOSSIBLE TO WIN) THEY PROCEED TO OFFER ME A REFUND AND TELL ME THEY'LL SEND A RETURN FOR THE TODDLER SIZE I NEVER ORDERED... DONT WASTE YOUR TIME OR MONEY ON NIKE THEY DON'T VALUE THEY'RE LOYAL CUSTOMERS PLUS NEWER NIKES HAVE SUCH A TERRIBLE QUALITY MATERIAL THEY ARE NOT ANYWHERE NEAR WORTH THE PRICE YOU ALL PAY. I WILL NEVER BUY NIKES AGAIN. EVERRRRRRRRRRRR”
“I bought a pair of Nike renew And on my first day of wearing them I had blisters in the back of my heel I love the fit but unfortunately the back of it rubs too hard and it will do blisters love the look but unfortunately if you have a night job like as a nurse don’t recommend them at all or for running they’re very comfortable but unfortunately the back of the heel will cut you ! It’s sad because all I wear is Nike shoes they’re the most comfortable ones for me!”
“Hi, I am in the UK, I always order from the Nike website, they have excellent offers and I can be sure the items are real.
I have made orders for the last 2 years for both my son and myself. I have only ever had to return one item, a top that unfortunately the stitching came undone... this was easy to return and was credited. The quality of product is unbeatable, the standard of service has always been great. So no complaints at all. I have just ordered some more trainers and leggings, cant wait for them to come.”
“The worst online shopping experience I had thus far. Don't waste your time here. Extremely unprofessional staff and slow response. My order got canceled because they couldn't verify my payment. I was using PayPal to pay for my order. The reason I am using PayPal is that they provide a secure and convenient platform and they protect the buyer. I believe this is a human error from Nike or eShopWorld.”
“I have no idea why I tried this again. I probably won't get these shoes either. I'll NEVER order from them again!!! I tell you that much!!! DEPLORABLE!!”
“I bought a gift card at a store and there were already fraudulent charges being made on it before I could use it. So I called Nike and reported it and they stopped my card and said they were going to do an investigation and that it take up to 10 days when it originally took 4 weeks and all they sent me through email was they aren't responsible for their Nike cards or any fraudulent charges and that I wouldn't be refunded for the fraudulent charges nor the balance left on my card. BEWARE THEY ARE SCAMMERS. THEY DON'T CARE ABOUT THEIR CUSTOMERS. THEY ONLY CARE ABOUT THE MONEY. Don't try calling customer service or anyone in the company because they will not help nor care to help you or give you updates regarding anything.”
“I received an order of Nike Air Max 270 sneakers that I ordered earlier this month. Immediately after delivery, I opened the box to find that both the left and the right shoe appears worn. There was residue was on the soles. It is absolutely disgusting that Nike Inc. does not respect customers enough to ship new and unused products! Sadly, while many businesses had to close their doors, Nike is open and taking for granted the opportunity to do business. If they cannot provide standard customer service, they should close their doors.”
“absolutely stupid product design when it comes to softball/baseball pants. utterly ugly to say the least, you need to up your game and figure your stuff out.”
“I purchased a pair of Nike runner. Didn’t wear them right away. Fast forward 6months. Worn them 5 times and they fell apart! Nike wouldn’t do anything.
First pair and last pair i buy. Buyer beware!”
“I have always had a positive experience with Nike thus far, items arrived in good time,an easy returns process, refunds were received within days of goods being returned and personally I have found their customer service representatives to be extremely helpful, courteous and diligent. Since becoming a member, I have received free deliveries and returns and they are my first choice for online sports/footwear.”
“i literally spend thousands of dollars a year on nike shoes, and apparel. I have literally been a walking billboard for them. I was extremely disappointed on my last transaction. I tried to purchase two pair of shoes from the NIKE web site. I was ok with waiting a week to receive them but then the days came and went . I contacted customer service and explained my concern about not receiving the products on the promised date. I was expecting oh no worries it will be there or sorry its late. When i got " It hasnt left here yet" that was a little bothersome. During the chat i felt like the customer service rep had dismissed the whole thing and me as a customer. i asked what could be done and was told nothing for now lets just wait and see if they show up tonight. they just told me it hadn't shipped how on earth could i get it tonight. Unless somehow they have Santa's sleigh and reindeer. so i said well i guess we should cancel. She was way to quick to pull that trigger and the order was cancelled and she was on her way. Well Brittani i am guessing you are getting a lump of coal this year. NIKE is this your idea of how to treat a loyal customer if so i guess i will be changing brands. I know my little money wont change the bottom line but in the beginning a dream is never just about the money is it.”
