“Great in store and online experience
Brilliant customer service
Very easy and simple to use website with great offers and a variety of range of products”
“Had nike boots for 10 years.
The quality has declined Using Muzino, leather stitched to footplate, no nomparision in quality
Nike boots wouldn't last a season.
Best decision to drop Nike”
“The worst experience I have ever received. not only did I NOT receive my items but Nike customer service did not help in finding where my items had gone nor did they even bother to assist in organising a return. They had taken my money out of my account however only after 11 days of me continuing to ask where my items are they gave up and just simply stated that they would issue a refund. Appalling delivery service. waste of time and no explanation of where my items had gone.”
“Had a pair of air jordan 1 added to basket as soo as item went live, payment details already saved and then get the following message see attached photo!! Absolutely fuming as I actually genuinely want a pair and all that's happening is people are buying them to flog on ebay at a ridiculous price. Then tried again where again got as far as the checkout and get the message you weren't selected!! Ffs 'selected' to actually purchase an item what a joke.”
“Waited 5 months so far and still haven’t received my cash refund for a bag that I brought that had a damaged zip. Ive been given a voucher to spend after 4 months but i no longer want to shop with Nike. EVER.”
“Yesterday, I was at the Nike store in Johnson Creek, WI.
At the checkout ~ I was told THAT if I sign-up I'll get a 15% discount that's good for 24 hours.
So, I said we had signed up a few months back and NO ONE TOLD US ABOUT THIS DISCOUNT BACK THEN; In that case, I should get the 15% DISCOUNT NOW as it WAS A MISTAKE DONE BY ONE OF YOUR OWN ~ SIMPLE !!!!!!
He called the LEAD/MANAGER Mr. Leonard Brox. I explained to him that I should get the 15% off as I WASN'T TOLD BACK THEN THAT I could get a 15% off when I had signed up a few months back.
He asked for my email THAT I HAD REGISTERED WITH (so I gave it to him), he 👁👁 saw that I hadn't got that discount. I kept requesting him to apply that discount now - but, it was of no avail.
Instead, I was asked to signup with a different email, if I wanted the 15% discount. Finally, I did manage to get the discount (after creating a brand new account with a different email). AND I AM THINKING OF ALL THE TIME WASTED and AFTER MAKING MY LIFE MISERABLE AND LEAVING A FOUL TASTE IN MY MOUTH - How did it help Nike❓❓
Now
~I have marked ALL EMAILS COMING from extension Nike.Com as⛔JUNK ➡That affects Nikes.com's rating; it essentially takes emails from NIKE to anyone in the world to their junk folder (talk to your IT person and they'll explain).
~~I am writing this NEGATIVE review to show NIKE is harassing its customers.
~~~NIKE's policies & procedures are useless or their PROCEDURES ARE NOT customer-friendly. Here's why???? If I can easily get the discount of 15% by registering with another email THEN why not just apply the discount anyways with the previous email????
~~~~Lead/managers have an attitude (I think the former is the problem).
Mind you ~ The manager logged into Nike's system to check with my previously register email whether I had got the 15% discount or not; he SAW that I HAD NOT got the discount.
Instead of all this Hoopla he created ~ he could have just applied the 15% discount with a code, I think it is important to keep a present customer happy than to spend 💲💲💲💲💲💲💲💲 on advertising etc. to increase footfall into your stores. Just remember Tesla doesn't advertise but sells easily (talk to any tesla owner and he has a positive story/experience to tell).
Just to put it in perspective, I am wasting/taking the time to write this review - ONLY because of 2 reasons.
Firstly because I was for 4 years the PROFIT CENTER HEAD of a Supply Chain doing over US💲2 Billion a year (I know what I am talking about), I had created/changed the Standard Operating Procedure SOP that's being used even today & Secondly I like Nike products and a company is only as good as its image in the minds of customers. Addidas and Nike are almost similar products if People keep getting this kind of treatment. They WILL 🛑STOP🛑 BUYING NIKE PRODUCTS.
This message is NOT to get a boot to the managers at this store or any other store, but to improve the policy and give the manager the power to keep the customers happy.
Quite frankly ~ Nike should create a positive experience/story for the customer
I SHOULD NOT HAVE TO WASTE EVEN A SINGLE SECOND AT THE STORE TO GET THAT DISCOUNT. Remember, I still got the discount.
I rest my case 🙏
@iGrowCash”
“Nike is a horrible company that could care less about its customers. Nike will take your hard earned money for shoes they don’t even have in stock. And then will simply tell you “We’re sorry” as though this is the 6th grade and that apology is supposed to suffice. Horrible company. If you want shoes find another company!”
“Received damaged product and on asking for a partial refund since the product was limited edition, customer service was pushing on returning the product, I do want them to realize it takes weeks to reach product and then because of your service standards customer like me have to invest our time again and again. It's been a nightmare dealing with customer service and I wish it has a negative rating option. I will continue buying NIKE products but never from their website. Regretting the decision. A big NO for first-time buyers.”
“Sent me the wrong item. To get my refund I need to print out a slip, repackage the item, find a post office during COVID lockdown, then wait 3 weeks for my refund. Oh and then reorder for the correct item. If they make a mistake, they make you do the work - they could have sent me a prepaid and addressed satchel to return the wrong item and processed an immediate refund - instead they have a broken process. Don’t buy off them online.”
“june 30,2021 i placed an order 2 jordan 1 in nike.com. im frome philippines. and it delivered july 5,2021. all jordan 1 are 100% legit. and fast delivery”
“WON A RAFFLE FOR MENS SIZE 10 UNC DUNKS ON THE SNKRS APP. PAID 100 FOR THEM. NIKE SENT ME TODDLER SIZE 6C WHICH ARE ONLY 50 DOLLARS. CALLED NIKE TO MAKE THIS RIGHT. THEY SAY " WERE SORRY BUT WERE OUT OF STOCK OF YOUR SIZE." (WHICH I WON BY RAFFLE!!!!! ALMOST IMPOSSIBLE TO WIN) THEY PROCEED TO OFFER ME A REFUND AND TELL ME THEY'LL SEND A RETURN FOR THE TODDLER SIZE I NEVER ORDERED... DONT WASTE YOUR TIME OR MONEY ON NIKE THEY DON'T VALUE THEY'RE LOYAL CUSTOMERS PLUS NEWER NIKES HAVE SUCH A TERRIBLE QUALITY MATERIAL THEY ARE NOT ANYWHERE NEAR WORTH THE PRICE YOU ALL PAY. I WILL NEVER BUY NIKES AGAIN. EVERRRRRRRRRRRR”
