“As most other reviews state, appalling service from such a large brand. I will never be ordering from the Nike site again. My brother and I have tried to place an order that kept getting an error message with no explanation. We went on the phone 5 times, on which one occasion someone even processed the order for me and it apparently went through. Yet again, a day later I didn’t get a single email saying my order was cancelled but noticed my account had the money back in. When I called customer service, they kept saying it’s the billing add and when I said time and time again my billing address is correct, there wasn’t really a comment. Also, my brother has ordered using the same information before so what’s the problem now!?!? The team have NOW escalated to billings and I need to wait. One of my trainers are already out of stock too. Absolutely HORRIBLE.”
“I received a gift card as a birthday gift. I didn't use it for couple of months since the website says it doesn't expire. When I tried to use it in a nike store (after picking items I wanted to buy), the cashier told me that I could only use it online. When I went to the online store, the card gave an error.
I called customer services and after waiting for many minutes to speak to someone, and for that someone to speak to someone else... she told me that the card had expired, but that "I shouldn't worry" because they would issue me a new one.... which would take 3 - 5 days and she would call me to give me the new card number...
The story is clear and honest.. The issue may seem to have been solved. BUT imagine buying a 'gift' for someone and him/her having to go through such a hassle to be able to use that gift?! This is not customer-centred service, it is organization-centred service! This was even clearer when the lady said she could only call me (and not email me) because she is a phone-agent. Apparently phone agents and email agents are different people sitting in different departments and the organisational system does not allow them to communicate with each other. Unbelievable! Awful, awful experience. I am never stepping into a nike store again.”
“Witholding my account and Evoucher Nike - Having returned my trainers due to the toe coming apart nike refunded the money after losing the returned trainers for 2 weeks. they then sent me an evoucher but also locked my account at the same time meaning i couldnt spend it! im therefore still a month on trying to use the voucher to pay for a new pair of trainers and they still have my account locked up.! really poor service i will be going to adidas from now on after being a loyal nike customer for years”
“Love the shoes I ordered from Nike, wait I didnt order anything but I got a free pair of shoes at my door this morning and the guy asked me if the delivery is mine so I said yes 🤣”
“Order was dispatched but returned to Nike by carrier so never received. First I knew was when I had a refund notice. I called to see what had happened and was told I had to re-order - the did give me a 20% code. However I couldn't get the website to process. Had a call from Nike telling me that they weren't prepared to sell to me - no explanation - I could go to a store if I liked!”
“Nike and Colin Kaepernick have identified the "Betsy Ross" Flag as an offensive symbol.
The "Betsy Ross" flag was a flag of the colonies and the first flag of the Union. It was this evolved flag that symbolized the new United States. Under this flag, over 360000 WHITE MEN fought and died to free slaves and end slavery in the United States. This is not a Confederate Flag. This is a Union Flag. The Flag that stood in victory that day Lee surrendered at Appomattox. The Slaves were freed under the Union Flag.
Nike is foolish; Kaepernick, a fool.
It is time to stop the politics. These are shoes.
I have purchased my last NIKE anything. And many of the people I talk to as well.
This is the second time Kaepernick has impacted NIKE in such a disgraceful misrepresentation of history and distasteful activity.
Nike can have Kaepernick and he can buy NIKE's shoes.”
“I’ve bought Nike products for over 30 years, and I will honestly say that I like their shoes and apparel. However, since Nike is allowing Kolin Kaepernick make decisions about their shoes and the American flag, I will never, ever purchase another Nike product. It’s a sad day in America when huge corporations are influenced by one disgruntled person. He wasn’t a good football player anyway. We’ve gone way too far with so called political correctness. Nike, I imagine you’ll lose thousands of customers like me. Maybe, you should rethink your decision to remove the “Betsy Ross” shoes.”
“Foot Locker and Nike worst experience ever. Long story short my daughter bought Nike TN's on sale. After 3 months of wearing the soles were so worn down they looked like they were owned for years. Contacted Nike who had Foot Locker contact me(which took long till Matthew from there contacted me) he told us we could exchange for other color or shoe etc. We went to Foot locker only to have to deal with an annoying manager (Julianne) who tries to give me explainations as to why they are wore out and that she should not be wearing them everyday. Seriously?! Also to get a different color same shoe we had to pay the difference. I forgot to mention my daughter in 20 and not an athlete just wears them to walk. So Julianne would not accept the email and tells me to come back another day so she could get in touch with Matthew. It takes me 1/2 hr by car and 1hr by bus I was not leaving without a shoe. So after 3 hrs of wasting my time she finally get in touch with Matthew who now tells me because they do not have the same color she needs to pay the difference to get a different color. Well that is not what the email said. Did get our money back but had been hassled few weeks before that from again Julianne who back then refused us an exchange or a refund. Also my son bought TN'S full price which also fell apart. Those also were returned. So Nike and Foot Locker are absolutely horrible in customer service and quality of workmanship. What do I get in return for the stress and my wasted time? Nothing. Stay away from Foot Locker especially in Cairns Central Australia.”
“I purchased some Nike Tennis Shoes for my daughter and within two months, they had developed a hole in the toe area. This was from normal use while playing tennis. Obviously, any quality shoe should not develop a hole in them after only two months of normal use, so we filed a warranty claim with Nike. We had to spend $16 dollars shipping from the Bay Area in Northern California to the warranty address at Nike, which was the cheapest cost available (and unreasonably high).
I received a quick rejection to my claim, stating this was normal wear and tear. They left no way for me to respond to them. I faxed two letters successfully to their Corporate Office and didn't receive the courtesy of a reply. I filed a complaint with the BBB and Nike refused again to attempt to satisfy us as customers.
We are now all done with Nike in this family, since they do not stand by the quality of their product.”
“Purchased a pair of Converse One Star's and they are an amazing shoe. Gotta get another colorway ASAP. Visit the guys in the Arundel Mills, MD location for great custom service.”
“Bought a product from a collaboration between Nike and Fear of God. The quality of the product is not what I expected. For that reason I will be returning the product. Nike always ships order very fast and therefore, the orders also arrive in just a few days.”
