Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After numerous emails and promises of delivery and then a refund I finally received my order today. This took weeks even though at one point I was told 5days. This whole business caused considerable stress.I will never deal with another company again without carefully checking reviews. When I left a message on the phone nobody replied. Reviews for this company are appalling.”

Helpful Report

Posted 2 years ago

“I can’t believe that this company is asking for a review. Order has not been fulfilled and amount hasn’t been refunded yet. Appalling. I am waiting for my refund, otherwise I will report this company.”

Helpful Report

Posted 2 years ago

“Waited 10 days for delivery with no updates as to where my order was”

Helpful Report

Posted 2 years ago

“Very poor first time buying something and last, item not received after 3 weeks!”

Helpful Report

Posted 2 years ago

“I placed an order for dog food on September 5th and I am still waiting for it to arrive 3 weeks later. I wish that customers had the opportunity of speaking to a member of staff on the phone to resolve issues, but instead, we have to email, only to be told repeatedly that the order has been dispatched and is on its way to the warehouse. I am going to wait until October 5th to give it a month to arrive and if I still haven't recieved my goods, or a refund then I'm afraid that I am going to pursue the matter further. I dont enjoy leaving negative feedback, I understand that companies are under pressure etc, but I simply can't afford to be £65 out of pocket for a purchase I haven't recieved.”

Helpful Report

Posted 2 years ago

“Order placed on 3rd September and still not received at 27th and no tracking information provided by courier. Contacted the company for an update or a refund and nothing heard back.”

Helpful Report

Posted 2 years ago

“Worst pet food store I ever came across with. Received dog food after over 2 weeks from placing order where every other store deliver within 2-3 working days. Communication was horrible. Never received tracking number for my parcel just keep receiving emails with information that tracking number will be provided. All this to save like £2 between this and other pet store. Totally not wort it!”

Helpful Report

Posted 2 years ago

“Ordered two weeks ago, haven't received my order. Will never shop with your company again. Refund me or send my purchased items.”

Helpful Report

Posted 2 years ago

“Haven’t received item”

Helpful Report

Posted 2 years ago

“1. My order never arrived 2. I asked for it to be resent, to a different address, as I was going on holiday, no one ever responded 3. I sent numerous emails and only 2 were ever responded to 4. I rang numerous times, your telephone number is difficult to get hold of 5. Miracuoulsy when I did leave a voicemail saying if no one confirmed the situation with my order I would be arriving at your offices, within 3 days my order arrived. 6. No one has had the courtesy to respond to my numerous emails and above all apologise for the appalling customer service. 7. I would never use this company again!”

Helpful Report

Posted 2 years ago

“I can only echo VERY LOUDLY the negative comments regarding Not in the Dog House. I have still not received my order placed 16th September for £52.20 despite several emails chasing it up. I like to support small businesses but this cowboy outfit has totally demolished that belief. Lacklustre ‘thank you for your patience’ replies and lies regarding despatch and tracking are beyond belief. I am a first time buyer here ~ stunned that they are in business. Trading Standards need to be informed. Worst ever experience of buying online.”

Helpful Report

Posted 2 years ago

“goods arrived damaged, I asked for a refund. it was promised but has not yet appeared.”

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Posted 2 years ago

“The positive - great range of natural treats priced well. The negative - I ordered on the 10th September and received my order on the 20th September. It wasn’t shipped until the 17th”

Helpful Report

Posted 2 years ago

“I'm unable to review as I still haven't received the item”

Helpful Report

Posted 2 years ago

“Absolute nightmare ordered dog food waited a week nothing so chased up told they would be dispatched and to expect del soon. Waited another week told exactly the same thing again still nothing. Stops replying to emails no response when asked for refund.”

Helpful Report

Posted 2 years ago

“Ordered 20th Aug still not received..now 23rd Sept!! Keep saying order despatched but nothing arrived. Have asked for refund with no response. This must be a fake Web site as so many people are having the same problem!!”

Helpful Report

Posted 2 years ago

“3 weeks since I made my order and I've been told it's been dispatched twice but I still have not received it. I've contacted costumer service multiple times about it and they have been no help.”

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Posted 2 years ago

“I don't jnderstand how this company is trading, no items worth 57.00 and no refund. Emailed and they said I'll get a refund, no refund and no response to my emails. How unfair and how sad 😞”

Helpful Report

Posted 2 years ago

“Haven’t yet received product. Been waiting a few weeks”

Helpful Report

Posted 2 years ago

“Not received the product ,,if i could give you minus stars i would have , your service is appalling and poor ,, you had no probkem taking my money and letting me know you had .. i can only class your company as theives”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews