Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a month for a reply about my order that never arrived waste of time and money”

Helpful Report

Posted 1 year ago

“Placed my order on 5th January 2023, we are still waiting (2nd February 2023). Fobbed off again and again with promises, lies and silence from the other end. I shall be taking this up with my Credit card company, but a very unsatisfactory experience which seems to have been shared with many other customers. And yes, they did take payment the day the order was placed.”

Helpful Report

Posted 1 year ago

“Item arrived absolutely covered in dog hairs having clearly been worn by another dog Emailed a week ago yet the only response has been to tell me that they will respond within 2 days and send me several requests to rate them. So I have.”

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Posted 1 year ago

“No order received”

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Posted 1 year ago

“I have not yet received my order which was placed on the 20th of January and so I cannot comment please let me know what is happening.”

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Posted 1 year ago

“No other word than appalling. My only advice would be don’t use Not in the dog house! An order placed on the 7.12. still has not been fulfilled. I have been told 3 times it’s been dispatched, lost and re-dispatched, never to have a tracking number and never to arrive! I took up a complaint via Resolver, this prompted an email stating a refund had been made on the 17.1.. but guess what… that has never appeared either. The only thing they appear to do promptly is take your money. I will like others report Not in the dog house to trading standards, in the hope that they will take action to stop this happening to others”

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Posted 1 year ago

“Where is my order?”

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Posted 1 year ago

“I ordered dog food said would arrive 5 working days, over 2 weeks 5 days and various emails as you can’t speak to anyone just leave voicemail I’ve got tracking - really disappointed 😞”

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Posted 1 year ago

“Placed an order just over 2 weeks ago haven't even received my tracking never mind my order, have tried emailing them an ringing them an no one seems till be available till help even though its seems they were happy enough till take my money”

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Posted 1 year ago

“Do not use this 'company' They are thieves who take your money and send you nothing. No customer service at all... they just ignore emails. Lesson learnt the hard way .”

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Posted 1 year ago

“Despite ordering this over 6 weeks ago and after numerous emails I have still NOT received the dog food yet. I have asked for a full refund and still not heard back.”

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Posted 1 year ago

“Dreadful! I will never use this company again. Delivery of dog food took over 3 weeks and only arrived when I threatened to go to the credit card company for a refund. I was lied to about it having been despatched and then ignored.”

Helpful Report

Posted 1 year ago

“Took nearly 3 weeks to receive my package, told the customer service was told it would be chased up but then no response to my reply”

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Posted 1 year ago

“I placed my first order with this company over 2 and a half weeks ago and still no delivery. Have sent customer service emails and had lacklustre, non-specific replies. I will never order from them again. Shame.”

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Posted 1 year ago

“ITEMS NOT DELIVERED. PAYMENT WAS TAKEN ON THE DAY OF THE ORDER ON 30TH DECEMBER 2022. HAVE CONTACTED THEM ON SEVERAL OCCASIONS HAVE BEEN FOBBED OFF AND ADVISED THAT MY ACCOUNT WOULD BE CREDITED TOLD THIS 3 TIMES. THEY HAVE STILL NOT GIVEN ME A REFUND IT's NOW 2ND FEBRUARY 2023. I THINK THIS COMPANY IS CORRUPT DONT DEAL WITH THEM”

Helpful Report

Posted 1 year ago

“Not impressed with the lack of communication, delivery took weeks , i needed the puppy food and had to purchase elsewhere, sorry to say , wont be ordering again .”

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Posted 1 year ago

“Still have not received my goods thst I've paid for.”

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Posted 1 year ago

“Still waiting for goods!!”

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Posted 1 year ago

“Sorry but to wait over 2 weeks for delivery was very disappointing. Not for me I’m afraid”

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Posted 1 year ago

“Used the company twice and though the goods were delayed slightly, had no issue. However, the service on this 3rd order has been terrible. Ordered on the 8/1 and then had an email saying the goods would be delayed. Wasn't really an issue as it had happened before, albeit annoying, so I had ordered with enough of the item left. However, contacted them 2 weeks later as I hadn't heard anything. Got a fairly quick reply to say it had been despatched. Emailed again on 23/1 asking them to cancel and refund as I'd had to order the item from elsewhere. No response but the item showed up on the 27th - the despatch label showing a date of 25th. This means they ignored my request. I've been in touch (message on phone and email) to ask for the item to be returned and refunded and they haven't bothered to get back to me. I like using smaller companies when I can, and as not many sell the item I wanted, I was pleased to find this one. That has quickly turned to disappointment and now anger. I guess they think it doesn't matter as there's nothing wrong with the item and it'll still be used, but fail to understand people budget and paying out twice for something in one go can cause problems. Will not be using again and would certainly not recommend to anyone.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews