Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service”

Helpful Report

Posted 3 years ago

“Ordered a dog bed in March. The money was swiftly taken from my account but I’ve never received the product. I never will nor will the promised refund materialise because they are selling stock online that they don’t appear to have. This is theft and I’d advise everyone to shop elsewhere. There are plenty of reputable pet companies online don’t waste your money on this crowd. I’ve reported them to Money Mail and trading standards. They are truly appalling.”

Helpful Report

Posted 3 years ago

“A complete and total con of a company! Please DO NOT order anything from this company. They are currently selling out of stock items on their website. They complete transactions, take your money and have no stock to complete transaction. When refunds are requested, they claim to have issued them, but not yet 'completed'?! This is such a shameful way of conducting business, no morals - literally thieving from customers in plain day! DO NOT ORDER from this company, you will not receive any goods and will have a nightmare trying to get a refund. I have made this mistake and have had to go through my bank to get my money back.”

Helpful Report

Posted 3 years ago

“Do not order from this company, they themselves 'are in the dog house.' Very likely they are in the process of going bust and collecting as much money as they can from unsuspecting consumers so they can either pay a few creditors or the owners can syphon it off. No contact telphone numbers, no ability to comment on their facebook page, lies from their customer service, no responses to poor reviews. I orderd nearly 3 months ago, they continue to tell me i will recieve the order in a few days even after ive asked for a refund. Stay way clear of them.”

Helpful Report

Posted 3 years ago

“Could not fulfill order. Still awaiting the promised refund! Said it would take 5 - 10 days. Still waiting 3 weeks later. Do not use this company.”

Helpful Report

Posted 3 years ago

“Ordered a ruff and tumble dog drying coat which never arrived because the company no longer supply NITD and despite promising a refund I am still waiting 14 weeks later. They have disabled my account and blocked me from commenting on their Facebook page. They are keeping money and not sending goods and it’s happened to loads of people if you search out numerous review sites. The police ought to be involved it’s outrageous!”

Helpful Report

Posted 3 years ago

“Placed an order payment taken from my account same day. Waited 7 days for dispatch email but nothing received. Checked my account with the company which stated "no orders outstanding". Emailed co to be told ALL 4 items I ordered were out of stock!? They couldn't confirm when stock will be in so I cancelled whole order and told refund will be made 5 to 10 working days! On the 11th day still no refund. Contacted the co asking for immediate refund or give me an expected date to be told they are having issues and should be refunded "as soon as possible". Not good enough. Waited 5 more days still nothing. Have contacted my bank have received funds via chargeback.”

Helpful Report

Posted 3 years ago

“After ordering and paying for goods at the beginning of April but nothing arrived. Kept being told it was taking longer than expected. Emails kept promising my refund but, no refund was received. In the end enough was enough! My case was referred to Trading Standards and I wrote a formal letter to the company; Not in the Dog House Ltd, Merlin House, Low Moor Lane, Scotton, Knaresborough. HG5 9JB We gave them 14 days to respond or, further action would be taken to recover the debt. We have now received a full refund!! My advice is put your grievance in writing, with a recipient signature required on delivery. Do not buy from this company. Avoid…Avoid…Avoid!!!!”

Helpful Report

Posted 3 years ago

“Only giving one star because it wont accept no stars. Ordered an item, it took a 10 days and two emails for them to tell me it was out of stock. Requested a refund, received a nice reply but no money. they haven't bothered replying to my latest emails so I have opened a dispute with PayPal. Reading the reviews below this doesn't seem unusual - doubt they'll last much longer.”

Helpful Report

Posted 3 years ago

“We placed an order in march 2021 and after enquiries reguarding its whereabouts we were told it was discontinued and offered an alternative and £5 voucher and dog treats, we declined this and asked for refund , don't be fooled with friendly e mails as this company are not friendly at all , I eventually got my refund 3 months later but had to get PAYPAL case opened to get it , never again will order from these people”

Helpful Report

Posted 3 years ago

“Placed an order was informed that it was out of stock. Requested a refund of my money and i am still waiting weeks later. I think having read many reviews of this company plus my own experience of them that it is time to contact trading standards.”

Helpful Report

Posted 3 years ago

“Ordered raw puppy food from this company, food never arrived, I started getting anxious as I was running out of food for my puppy so emailed customer services and they replied to say the food I ordered was out of stock ??!! No mention about it being out of stock during purchase, I decided to ask for a refund, I couldn't wait any longer and I needed to find an alternative diet for my puppy, which resolved in an upset stomach as puppies are sensitive to food changes. I requested my refund on the 4th of May, it's now June 10th and I am still waiting for my refund.... Emma from customer service keeps replying to my chasing emails saying "yes you will get your refund shortly don't worry" or "3-5 working days please bear with us" but it's all lies still no refund, I have just opened a case with PayPal to get my money back, absolutely ridiculous to be waiting this long for a refund in 2021, also who sells out of stock food for dogs !!!!! Dogs need to eat you don't advertise out of stock food and don't inform the customer about this! I had to email them to find out it was sold out after they took my money and sent me confirmation email!!!!!”

Helpful Report

Posted 3 years ago

“Looks like I'm going to be in the same position as these other reviewers. I should've checked out the company. Took my £50 out of my bank straight away for my dog meat order but I haven't received it. Will probably have to fight to get a refund!”

Helpful Report

Posted 3 years ago

“I have been waiting for 2 months for a refund on returned items. Constantly fobbed off by ‘Emma’ with repetitive emails such as “so terribly sorry, this issue is now in the hands of our accounts team”. We are taking them to a small claims court, and NatWest Bank are also investigating them. Order no: 3000082974”

Helpful Report

Posted 3 years ago

“Took my money saying item was in stock, didn’t receive it and will not refund! Keep saying they will but it doesn’t arrive!”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY!!! ABSOLUTELY APPALLING. TAKES PAYMENT FOR ITEMS NOT IN STOCK. IVE BEEN WAITING FOR A REFUND FOR 2 MONTHS!! WISH ID READ REVIEWS BEFORE ORDERING.”

Helpful Report

Posted 3 years ago

“Take money for items they say are in stock but which are not. Do not honour timescales they commit to when cancelling and refunding. Do some online research. This company is not reputable and in all likelihood not far off from dissolving, at which point anyone with outstanding orders will not receive goods or refunds and be way down the list of creditors. It's a shame they are likely to fold but using customers money in a bid to delay the inevitable is also pretty shameful. Steer well clear.”

Helpful Report

Posted 3 years ago

“Beware of this company ! They advertise items as ' in stock ' , with free fast delivery . You will be very fortunate if you receive anything ! And getting a refund is virtually impossible without Pay Pal or your bank taking action . Shop elsewhere ! If you have already had a bad experience , report them to Trading Standards and contact BBC Watchdog .”

Helpful Report

Posted 3 years ago

“I ordered a new harness for my puppy. After a month it still had not arrived. I had been told it was due any day. Eventually I asked to cancel my order as I had to buy another harness elsewhere. This was done, but I am still waiting for my money to be refunded. This has been more than a month again. There is no phone number and the email responses are extremely slow. They just say that there accounts department are dealing with it. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“Please do not order from this website. Echoing other's experience, I too ordered a birthday present for my dog. It didn't come, so I chased and was told it was out of stock. I complained and was given £5 off my next order as "good will" (like I would be ordering from this hell hole again). This has been going on since 28/3/2021. This site is just a waste of time, energy and money.”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews