Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service. Waited a month & then not fully delivered. What was delivered was damaged and barely frozen. Customer services yet to respond”

Helpful Report

Posted 2 years ago

“Ordered a dog bed 6 weeks ago. Still not arrived & I have not even been given a tracking number. At least 6 emails sent to complain. What am I supposed to do?”

Helpful Report

Posted 2 years ago

“I have received 5 email requests for feedback in the last few weeks, which I have reserved giving until now. I feel compelled to leave this review because half of my order was mistakenly left out and I have still not received it, despite repeated contact being made to customer services with no response dating back several weeks.”

Helpful Report

Posted 2 years ago

“Terrible experience! Ordered 3 dog coats. Never arrived! Still waiting for refund. Poor communication. Avoid!”

Helpful Report

Posted 2 years ago

“I sent the item back the same day it arrived as it was not the right size. I sent it by registered mail at my expense and never got a refund. Even though postal tracking has said it arrived ages ago. Would never even look for anything else in this company for my dog. Out of pocket and they probably sold the same item again!”

Helpful Report

Posted 2 years ago

“Ordered an item over 2 weeks ago and only received notification today that it has been posted. I have raised the issue 3 times with the company; twice they said it would be dispatched immediately and it wasn’t. The third time, when I asked what they were proposing to do to resolve my complaint, they didn’t respond at all. I have today received notification that my item has been posted and I assume that is all I will hear. I would not order from them again and would not recommend to others.”

Helpful Report

Posted 2 years ago

“Sadly I have to leave a bad review. I made a £84 purchase the 21st of October and by today 10th of November have NOT recieved it. I have to be chasing them with e-mails and still do not have my items. Will not buy again, and can't recommend.”

Helpful Report

Posted 2 years ago

“Item never arrived. No refund given. Customer service team lied and said they’d sent out two more items and they never arrived. Ignored me when I asked for a refund. Would never order from here again.”

Helpful Report

Posted 2 years ago

“Took over a week for delivery. Communication from the company during this time was dreadful.”

Helpful Report

Posted 2 years ago

“Didn't receive order when told was shipped.out after 2 weeks and spend 120 pounds and still not had refund”

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Posted 2 years ago

“I haven't received my purchase from the dog house, they sent it to someone with the same surname as myself”

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Posted 2 years ago

“Order not received after two weeks.”

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Posted 2 years ago

“I still haven't received my order”

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Posted 2 years ago

“Well And Truly In The Doghouse If I could have given less than one star I would.. I ordered 4 bags of dog food on 9th October.. Many emails later and it still hasent arrived, each time I was told something different, in one instance that they would check their warehouse in another that it had already been dispatched.. In the meantime I had to purchase more dog food from a local retailer at a higher cost to me. I have emailed them several times to request a refund as I paid by Clearpay the next payment is due to be taken tomorrow and they keep telling me they will check with thier accounts department and send me an email to confirm that this has been done.. Does anyone have any thoughts on how you can get your money back/future payments cancelled?”

Helpful Report

Posted 2 years ago

“Same as all the reviews below!!! I should have read first!! Took my money, nothing received no responses from customer service, no one answers the phone!!”

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Posted 2 years ago

“I am so angry with this company. I paid for a gillet for my dog. I never received it. After three months waiting to get my money back they still haven't returned it. I am a pensioner and I don't have money to give away it could have gone towards my heating.”

Helpful Report

Posted 2 years ago

“This company did not supply the dog food I ordered and have not given me a refund of £53.70 I am disgusted by the service”

Helpful Report

Posted 2 years ago

“Ordered over £100 of frozen dog food. I was told it would be delivered the next day. It didn't arrive. More than 4 weeks later and no sign of the promised refund. I get sporadic responses from their customer service team - averaging one a fortnight. I can't believe a legitimate company can be so badly run. Please save your sanity and money - shop elsewhere. Any dog owners I know, will be advised to steer clear of Notinthedoghouse. They're dishonest and useless.”

Helpful Report

Posted 2 years ago

“Order hasn’t arrived. Money has been taken. “Customer Service” has taken a vow of silence. Escalating to Trading Standards”

Helpful Report

Posted 2 years ago

“Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY. I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen. Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days. November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, two days later and still no sign. Will have to escalate via my bank and trading standards now. AVOID!!!!”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews