Not In The Dog House Reviews

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Not In The Dog House deliver? How long does Not In The Dog House take to deliver? Does Not In The Dog House deliver on time? How is accuracy and good condition of items delivered by Not In The Dog House?

Returns

How is Not In The Dog House returns process?

Customer Service

How can I contact Not In The Dog House? How quickly does Not In The Dog House resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Not In The Dog House.

Visit Website

How quickly does Not In The Dog House resolve customer queries?

Helpful Report

(1 year ago)

Greater than 60% of reviewers feedback is Not In The Dog House takes over a week to resolve customer queries.

Helpful Report

(1 year ago)

59.95%

Industry Average

“ I contacted your customer service several times after receiving my order after 3weeks which was partially missing. You never posted my the shampoo I ordered and you sent me small dog warmer tablet instead of medium. It’s a bad customer service experience in my experience. There is no phone number on your website. ”

- A Pocsi

“ I sent the item back but never received a refund as it was too big I have emailed a few times but the last email did not receive a response. Extremely poor service and still no sign of the refund ”

- Sharon Roberts

“ I will never order again this was supposed to be delivered in 5 working days i waited 4 weeks very poor service i had to phone many times to ask where my order was I had to buy other food to feed my dog which upset her stomache ”

- katrina roper

Not In The Dog House Reviews

Customer Service - Average