Not In The Dog House Reviews

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is Not In The Dog House returns process?

Helpful Report

(1 year ago)

Greater than 100% of reviewers feedback is Not In The Dog House returns process could be better.

Helpful Report

(1 year ago)

20.00%

Industry Average

“ Ordered dog food in December,stated it was dispatched, then confirmed it was not!! Can't speak to anyone as always on answerphone,no one returns phone calls,stated refund made,still awaiting refund despite assurances it had had been made!! ”

- Anonymous

“ Now they've stopped answering my emails and nobody returns your calls. ”

- Anonymous

“ I recieved the harness on time but to small so I emailed on how to exchange got nothing back, so got returns address on website I sent parcel to returns with note on invoice. I've emailed twice after I sent it and no reply plus it's been 5weeks now and nothing ”

- Merfyn Jenkins

Not In The Dog House Reviews

Returns - Difficult