Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my delivery. Despite numerous emails to the company requesting a refund no refund received. Terrible customer service.”

Helpful Report

Posted 1 year ago

“Order not received after almost 1 month Do not use this company. Details being sent to relevant authorities if order not received in next 7 days”

Helpful Report

Posted 1 year ago

“Not happy due to still not received my item that was ordered on 02/01/23 and had no response when I’ve emailed. Absolutely disappointed.”

Helpful Report

Posted 1 year ago

“Order not received even though they have taken the money (which they should not do until its dispatched). Impossible to get hold of. Will not be using again and would not recommend anyone else using them either”

Helpful Report

Posted 1 year ago

“No order yet dog food was order28 Dec 2022”

Helpful Report

Posted 1 year ago

“still waiting on delivery since beginning of jan,wont be ordering again.”

Helpful Report

Posted 1 year ago

“Waited 26 days for a deliver that was meant to take 3/5 working days Customer service appalling could not speak to a person just a automated service kept saying same thing”

Helpful Report

Posted 1 year ago

“worst company i ever dealt with”

Helpful Report

Posted 1 year ago

“I ordered a dog coat a month ago and have still not received it. I have emailed numerous times and had just one reply saying that if the coat hasn't arrived they'll send another. I have asked and asked where my coat is but they don't seem to have any idea! Customer service is non existent. It's not just that it's taken so long, if they kept me informed I wouldn't mind so much, I have no idea whether it's been sent or is on it's way or do I need a refund. I think I've been patient but it looking like they've just taken my money and are now not interested!”

Helpful Report

Posted 1 year ago

“Horrendous service. Ordered 2 dog beds in November. Only one eventually arrived. Despite company saying they would send the second one it has never been despatched. I have emailed them beyond numerous times and not a reply. They cannot be contacted by phone. I have asked for a refund and again have heard nothing. An utterly appalling company to do business with.”

Helpful Report

Posted 1 year ago

“I kept being told my items had been despatched which they had not. Repeatedly told I would get tracking information which I did not. My items were delivered weeks after I placed & paid for my order.”

Helpful Report

Posted 1 year ago

“I have not even received my goods yet!!! I will not be using your company again unfortunately - and I am still waiting for my dog food!!!!! This was before Christmas 2022!”

Helpful Report

Posted 1 year ago

“Appalling communication, ridiculous delay in delivery, have contacted my bank for a refund because they won’t reply to any of my emails.”

Helpful Report

Posted 1 year ago

“Have still not received item that was ordered on 27 Nov 2022! Still not received the so called replacement that was send out 2 weeks ago! When emailed and asked for a refund, have had zero reply!!! I want my money back!!!”

Helpful Report

Posted 1 year ago

“Order my cat litter on the 28th December despite a few emails back and forwards being told my delivery had been shipped, I had to contact Clearpay and raise a dispute my order was finally shipped on 19th January.”

Helpful Report

Posted 1 year ago

“Shocking service all round. Still waiting for a response to complaint submitted.”

Helpful Report

Posted 1 year ago

“Ordered before Christmas and have still not received the dog food.”

Helpful Report

Posted 1 year ago

“I placed order 28th Dec had a message to say orde at wharehouse then nothing other than nice message to thank me for ordering,I ran out of food cancelled order they said I would be refunded then last week around 17th had e mail to say it was on way delivered next day ,I only ordered from them as forgot original company ,who have now received order within two days,”

Helpful Report

Posted 1 year ago

“Saw this "family" business and wanted to support them as we also have a family business. I ordered dog food on 29th December, received an email confirming order and that a tracking number would be sent. Also an email from "Will" thanking me for ordering and if he could help with anything let him know. After New Year and still not receiving anything I emailed Will asking where the order was. He informed me he could see it was dispatched. At the same time I received another email from customer services informing me there was a delay with my order and that it would be sent out ASAP. Despite many emails on my side plus phone calls all I have received is one email from "Amy" in customer services apologising and that my order would be sent out ASAP. As I have still not received my order, nor a confirmation it has been sent out I sent email cancelling the order and requesting a full refund. The only replies I had to this have been the generic customer services will be back to you...... I'm no longer waiting and have contacted my bank to recover my funds. .”

Helpful Report

Posted 1 year ago

“Though it was amusing to get a request for a review after the hassle of ordering from this company. Dont order from them. Read all the reviews on trustpilot. Took 23 days to receive order.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews