Notino Reviews

4.6 Rating 3,310 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Why did I not get my 15% discount?

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Asked by Saundra Mitchell (1 year ago)

On looking at website reviews stated free delivery and discounts. Tried many including black. None worked. Plus could not get first order code. Ordered but not really happy

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Answered by Elaine hodgson (1 year ago)

Why did I have to pay for delivery when the item I ordered was on the free delivery offer page?

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Asked by Susan Baker (2 years ago)

Do you do any loyalty programs or vouchers? I use your website regularly but delivery costs put me off sometimes so if you have any loyalty program it would’ve easier.

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Asked by Barbara Fallows (2 years ago)

Better if it was fee delivery, as I could have got it else where with no postage.

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Asked by Anne (2 years ago)

Porqué que uma compra superior a 60 libras não tem entrega gratuita?

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Asked by Domingos Loemba (3 years ago)

que compras superiores a 40 libras não têm entregas gratuitas?

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Asked by Domingos Loemba (3 years ago)

I want samples please

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Asked by S miah (3 years ago)

It was written that the delievery is free, but at the last moment, the money was taken. Is it a mistake?

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Asked by Olga (3 years ago)

Hi I think should be some minimum to order to get delivery free.Why don’t you do that?

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Asked by Barbara Sidorko (3 years ago)

The price I have been charged at the billing part is not that which was quoted at the sale and delivery screen . It’s more by about £4 . 00 That is not fair trading to mislead a buyer

2 Helpful Report

Asked by Marion Meadows (3 years ago)

I was promised a free lipstick on order more than £45. I placed an order of £132 but did not receive free lipstick

1 Helpful Report

Asked by Sajida (3 years ago)

Hi, When will I get a refund for missing cosmetics in the package? ;(

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Asked by Sylwia (3 years ago)

Hi, after receiving an email that there is free delivery now, I ordered cosmetics for nearly £83. Unfortunately, when it came to the payment, I had to pay for delivery. Christmas and gifts' time is coming. It's not fair. I feel very disappointed. Could you, please explain this situation to me? Thanks.

3 Helpful Report

Asked by Krystyna (4 years ago)

Not happy with the delivery charge............especially with amount spent............usually a beauty order over £50 is free delivery!!!

2 Helpful Report

Asked by cathy mclaughlin (4 years ago)

Hello guys, had anyone here purchased Sunshine parfum from Amouage? Have you found any problem with it? Does it have a magnetic cover or lid...thank you

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Asked by Sana (4 years ago)

Why it states Free Delivery, when this is not true???

2 Helpful Report

Answered by Kremena Payova (3 years ago)

are the parfums at Notino original or fake?

4 Helpful Report

Asked by MARIA (5 years ago)