Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,420 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jasmine Baksh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jeg sendte en YSL pudder retur. Jeg lavede en returnering og printede det label, som der kom med returneringen. Den kunne de ikke scanne ved indlevering og jeg kunne derfor ikke få et tracking nr., men bliver oplyst at pakken sagtens kan sendes retur uden, da label indeholder det, som det skal. Nu kan Notino ikke finde min returnering og har derfor afvist denne. Jeg skal nu betale for et produkt, som jeg ikke er i besiddelse af og kundeservice er ikke behjælpelige, hvis det ikke er et tracking nr. Så jeg anbefaler absolut ikke at købe herfra, hvis der er en chance for, at man skal sende noget retur.”

Helpful Report

Posted 1 week ago

“The shopping with Notino would be more satisfying if they would not charge for delivery when they say they will not. I ve just paid for my shopping - free delivery over £30 says on the home website. When got to my shopping basked with bill £46 to pay what's a surprise - £3.49 for 'free' delivery been added.”

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Posted 2 weeks ago

“I bought by £70,and payed for delivery £4. Why?”

Helpful Report

Posted 3 months ago

“Habe 2 Produkte bestellt, wie bekannt ist, sind alle make up Produkte und Parfüms in Griechenland sowieso viel teurer als im übrigen Europa. Da ich aber einen 5% Gutschein hatte, und ich gerade in Athen bin für längere Zeit, habe ich von notino bestellt. Die Zustellung war schon anstrengend. Ich musste 4 mal zu ACS. Dann war das eine Produkt ein Refill, obwohl in den Verkaufsfotos und in der Überschrift nirgends Refill stand und die Produktangabe nicht so beschriftet wie auf der Packung. Das ist irreführend und tricky. Ich werde sicher kein zweites Mal bei denen bestellen.”

Helpful Report

Posted 3 months ago

“A very poor and bad service, ordered few items 9 days ago,it was a gift for my sister and i was about to flight and i was told that the parcel was damaged so i requested another one a replacement, and again it was sent without my address can you imagine that, sending a parcel with just a name!?! I called the courier and they asked me to contact Notino and asked them to modify the address I did so early in the morning but they don't care the advisor told me that they wouldn't deliver it and they will wait until the next day i explained to them that I'm travelling and it's urgent and all this happened because of them,they are faulty but they refused to do any effort,can you imagine that i rescheduled the flight and i paid fees for that,and i promised the items to my sister's for her birthday and I'm travelling empty handed,so because i won't be at home i requested a return and straight away i received an email that the parcel is back to them(notino) and that they will issue the refund within 24 hours So to be returned it's okay,and to deliver it they can't It's disrespectful They don't really care about their customers 10 days to get nothing just imagine that”

Helpful Report

Posted 5 months ago

“When I put the items on the cart it showed me that I had a discount but as I proceeded to checkout there was no change to prices? Is the info real or made up to mislead the customers?”

Helpful Report

Posted 5 months ago

“Too expensive”

Helpful Report

Posted 5 months ago

“Cheating Please don't buy multi-buy double delivery charges apply without showing the information after payment only the delivery charge for the second item will appear in the statement. Not fair...”

Helpful Report

Posted 6 months ago

“Fejkade parfymer! Varning för Notino! Dem säljer fejkade parfym! Versace Eros Deodorantspray som jag köpte luktar endast halv timme! Aldrig mer!”

Helpful Report

Posted 7 months ago

“After spending over £40 delivery should be free!!!!!”

Helpful Report

Posted 7 months ago

“Terrible Service and Unresolved Delivery Issues I regret not checking online reviews before making a purchase from Notino. My recent experience with their service has been deeply disappointing and is consistent with the numerous negative reviews I’ve seen. I placed an order and specified a safe place for delivery with DPD, but my parcel was not left at the designated location. The delivery slip was vague, and the tracking information was inconsistent. Despite providing Notino with additional details and images of my property, they insisted that the parcel was delivered correctly based on DPD’s claims. The images they provided were unclear and did not match my actual property. My attempts to resolve the issue through Notino’s customer service were met with frustration. They repeatedly dismissed my concerns, failed to escalate the issue properly, and offered no meaningful assistance. Their customer service was unresponsive and unhelpful, only offering generic responses and refusing to acknowledge the discrepancies. To add to my frustration, I’ve since discovered that many other customers have faced similar issues with Notino's delivery service and customer support. It’s evident that this is not an isolated incident but part of a broader pattern of poor service. Given my experience and the numerous complaints from other customers, I strongly advise against ordering from Notino. Their delivery service is unreliable, and their customer support is inadequate and unresponsive. I am now pursuing a chargeback claim through my bank due to their failure to resolve the issue.”

Helpful Report

Posted 8 months ago

“I was disappointed with the condition of the box once i took off the cellophane wrapper. The presentation box was finished poorly as if it was a second or a copy? I expect a lot better for a purchase of over £150. I contacted them and informed them, sent pictures. Just standard reply, but nothing done!!”

Helpful Report

Posted 8 months ago

“It was a mistake ordering here. I never received my order and they tried to gaslight me into believeing that I was at fault for somehow opting out of getting notified about the arrival through a ring at the doorbell! They gave no photographic evidence or anything else convincing for that matter, that the order ever arrived. It's absolutely unbelievable. It took them 30 days to basically let me know that it was my fault that I never received the package. NEVER order here!!!”

Helpful Report

Posted 9 months ago

“I have ordered shower gels from Notino in the past and it has been ok. This time, however, my order arrived damaged. It had been poorly packaged and had leaked so that the bottles were sticky and unusable. Customer Service asked me to send photos which I did. Two further emails again asking for photos. Then a phone call with an unhelpful assistant. Truly appalling and still waiting resolution. I will never use this company again and would not recommend.”

Helpful Report

Posted 10 months ago

“I was buyed an Azzaro Wanted 30ml and the perfume was expired in January 2024 (batch was produced in January 2019). The bottle doesn't sold anymore in any shops. They tell me that that bottled was a gift, but they put it on sale. I will not buying anymore from this site. Misleading and scam!”

Helpful Report

Posted 11 months ago

“Unethical company to buy from. I was planning on making an order last night, however I have found out from speaking to their customer service today (they didn’t bother to respond to my email which I sent last night) that their coupon codes which they advertise on their website expire at 11pm. All I got on the phone was a “sorry”, I will not be buying from them again in future. Unethical company!”

Helpful Report

Posted 1 year ago

“Poor returns policy (illegal I believe), customer service doesn't really read what you send, sending soiled goods as new, expect you to get gift vouchers instead of refunds for damaged goods.”

Helpful Report

Posted 1 year ago

“First bad experience! I’ve bought from Notino many times and been a loyal customer. I had bought a ABH brow pomade and it came dry and cracked I emailed them with a photo, I got a response that showed they didn’t even read my email asking for a photo and details I had already provided… I’ve since sent many follow up emails that have been ignored.”

Helpful Report

Posted 1 year ago

“Terrible customer service. I am waiting my parcel one month and the only thing they told me is to contact the courier.”

Helpful Report

Posted 1 year ago

“Terrible customer service and Breach your Consumer Rights. I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong. I will not be using this retailer again! and I would not trust their returns policy statement.”

Helpful Report

Posted 1 year ago

Notino is rated 4.6 based on 3,420 reviews